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Platinum Play Casino -Took the winnings and closed my account without explanation

Complaint Info
Disputed casino Platinum Play Casino
Reason Declined payment
Amount $ 235
kiy Ukraine Message
Posted on August 6, 2018

I registered at Platinum Play Casino in mid-July.
I received a 100% Welcome Bonus on my first deposit of $35.
I've been played at Platinum Play Casino for more than ten days.
I played in several Slots and Table Games.
As per T&C the max allowed bet with an active bonus is €8. (Clause 5.8.5 The maximum bet while a bonus is actively being played through is €8 per round and 50c per line. Failure to follow this condition may result in forfeiting any winnings.)
My max bet was $8 in Table Games and less than 50c per line in Slots.

I've read the T&C several times.
I'm sure, I haven't broken any other clauses of their T&C.

I fulfilled the wagering requirements of the bonus and finished with a balance of $235. I requested the withdrawal.
After three days they confiscated the win and blocked my account without explanation.

Platinum Play Casino Complaints

  • 10 of 23 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,113 USD avg amount

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