It has been 3 weeks since I have won $550. I submitted all the released documents within the first few days of my withdrawal request. After 5 days when I did not hear anything from the support team I emailed to get an update. 2 days later I got a reply that I need to submit all the documents I already have sent. I resend the same and waited as I was told the operations will take 48hours to review so I waited again. 4 days later I checked again and than I'm told that one of the documents have not been approved as it needs to be within the 3months period. No1 bothered to email me prior to my email. So I send in the recent utility bill . I was asked again to wait 48hours. I did so and than emailed again asking when my payments are getting are released only to hear that they are still waiting for the recent utility bill. I always replied to the emails that was sent still the customer service team are so neglecting and irresponsible. I have to forward the same emails over and over. The last email I got back was 3 DAYS AGO stating that the utility bill have been approved. I have since asked about the release of my payment and have not been replied to. I am sick of emailing the support team. They are just mucking me around and I believe they have to intention of paying me out.
Disputed casino | Platinum Play Casino | |
Reason | Delayed payment | |
Amount | $ 560 |
Platinum Play Casino Complaints
- 10 of 23 resolved
- 3 days avg response
- 1 week avg complaint life
- 1,113 USD avg amount
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Platinum Play Casino - Evolution Software Glitch, Casino Not Investigating Properly
$12,400
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Platinum Play Casino - Evolution Software Glitch, Casino Not Investigating Properly
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Platinum Play Casino - Unfair confiscation of 37K+ SEK and no answers for 6 months
kr37,873
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Platinum Play Casino - Unfair confiscation of 37K+ SEK and no answers for 6 months
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Platinum Play Casino - Unjustified decision by Operations Team to close my account and confiscate balance
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Platinum Play Casino - Unjustified decision by Operations Team to close my account and confiscate balance
I opened an a account with Platinum Play on 29th of July. I made a first deposit of 300 euros which I lost. I made a second deposit of 60 euros and ...
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Platinum Play Casino -Took the winnings and closed my account without explanation
$235
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Platinum Play Casino -Took the winnings and closed my account without explanation
I registered at Platinum Play Casino in mid-July. I received a 100% Welcome Bonus on my first deposit of $35. I've been played at Platinum Play ...
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