I received an email from Platinum Play on 10th of November:
Unfortunately, irregular activities have been taking place on your Platinum Play (Flash)(Malta) casino account (ingridalabu) and it has been locked.
We are investigating the matter in order to determine if we can unlock the account. If this be possible we will inform you by email. You may receive an email requesting that you send us verification documents.
If you do not hear from us please be aware that we will not be reconsidering the status of your account and it will therefore remain locked.
This decision will only have been made after a thorough investigation has been completed.
If we determine that your account must remain locked any attempted withdrawals will not be processed and balances from winnings will be removed as per our terms and conditions.
Should you need any assistance or additional information we have a 24-hour support team which you are more than welcome to contact.
The player security team
Platinum Play (Flash)(Malta)
I contacted the chat, however, I was told they cannot say anything at that moment. I contacted the chat a week later on 17th of November and I was told that my account will remain locked and it is the final decision. I was asking for explanation what I had done wrong that my account was locked but they just kept repeating they could not explain anything.
Before receiving the email that my account is locked (on 10th of November) I requested a withdrawal of 551 euros on 8th of November. So that is the amount they did not pay me and locked my account.