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Platinum Play Casino - Unjustified decision by Operations Team to close my account and confiscate balance

UNRESOLVED
Complaint Info
Disputed casino Platinum Play Casino
Reason Account closure
Amount € 300
Posted on August 7, 2018

I opened an a account with Platinum Play on 29th of July. I made a first deposit of 300 euros which I lost. I made a second deposit of 60 euros and was lucky to win a little bit so I requested a withdrawal of 300 euros the same day. Two days later (31st of July) I received an email asking to send ID and Utility Bill, which I did. However, I did not here from Platinum Play back so I decided to log in to my account on August 6th and check the status of my withdrawal. I was unable to log in therefore I contacted live chat, who told me that the Operations Team decided to close my account. They did not explain me anything more. I just asked what about my money and received this reply:

Giedre as per our Operations Team your withdrawal has been confiscated. I have no further information regarding this.

I cannot tell anything more about this case cause that is all information I got from them. I have no idea why they behave in such a way. I haven't done anything wrong.

Platinum Play Casino Complaints

  • 10 of 23 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,113 USD avg amount

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