Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Platinum Play Casino - Unfair confiscation of 37K+ SEK and no answers for 6 months

UNRESOLVED
jimmy1981 Sweden
Posted on October 23, 2018.

Hi,



I have a complaint regarding Platinum Play Casino (plati­num­pla­yca­sin­o.com).

I made 3 depostis of 2000 SEK (roughly 200 EUR) and won some money on the third attempt. First they raised the turnover from 100.000 to 300.000 for no apparant reason. When I reached the 100.000 limit I had about 25.000 SEK and they told me i had to play for another 200.000. Thought it was weird, but kept on playing. I was fortunate enough to win even more and had 43.873 SEK when I reached the new limit of 300.000. I gave them every document they asked for regarding verification and made a withrawal of the total amount.

The next day they told me that they were going to pay out the 6000 SEK i had deposited. The day after that I tried to login but couldn’t. Their support in the online chat told me that my account was deleted and I would get all my deposits back. When I asked about why I only got 6.000 out of 43.873, they told me that the decision was made by a manager and that they couldn’t answer any more questions. I asked if could speak to a manager by chat or telephone, but I was told that it was impossible.

I still havent gotten any answers and I want my money.

Best regards,

Jimmy

Platinum Play Casino complaints

  • 10 of 21 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 756 USD avg amount

Have trouble with Platinum Play Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds