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Lucky247 Casino

Item: Lucky247 Casino
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 35 Reviews

4.2/10

35 Reviews

Complaint Response 72 Complaints

3 days avg. 72 Complaints

What we like

Mobile gaming available on most devices
Numerous slots, table games, and video pokers from Microgaming
24/7 support available through live chat, phone, Skype, and email
Secured with SSL technology from QuoVadis
Proven fair by eCogra with publicly available audit certificates

What we don’t like

Numerous country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Lucky247 Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.lucky247.uk

Established

2012

Licences

Malta Gaming Authority, UK Gambling Commission

Company

Broadway Gaming Ltd. Casinos

Affiliate Program

Broadway Affiliate

Languages

English

Casino Type

Instant Play, Mobile

Lucky247 Casino is an online casino with an elegant but modern theme. The main casino offers games from Microgaming through a convenient instant-play interface. Players can also enjoy many of the slots, table games, and other casino favorites on virtually any mobile device. Lucky247 Casino is licensed by the jurisdiction of Malta and UK Gambling Commission.

Restricted Countries

Lucky247 Casino does not accept players from any of the following countries or territories the Australia, Italy, France, Belgium, Spain, Turkey, Hong Kong and many more. For the full list of restricted countries players should check out our casino details section.

Mobile Gaming

Lucky247 Casino can be played on the go on most mobile devices. All HTML5-compatible smartphones and tablets can play the mobile version simply by loading the Lucky247 Casino website through a compatible mobile browser. Older devices that use a Java operating system can fill out a form on the Lucky247 Casino website to receive a smaller downloadable version of the mobile casino.

Security and Fairness

Lucky247 Casino does an excellent job at keeping players protected. Whenever confidential information is required, such as during registration or depositing, the casino encrypts all data sent with QuoVadis SSL technology. The SSL certificate is regularly tested, and the most recent validation check can be viewed by clicking the QuoVadis seal on Lucky247 Casino's website.

Game fairness is another one of Lucky247 Casino's top priorities. The online casino is regularly audited by eCogra, a leading independent testing firm, in order to verify the integrity of its games. Players can see the most recent audit report by clicking the eCogra seals on the casino's website.

Terms and Conditions apply.

Deposit Methods

Maestro, MasterCard, Neteller, Paysafecard, Visa, Skrill

Deposit Fees

Withdrawal Methods

Maestro, Neteller, Visa, Skrill, MasterCard, Bank Wire Transfer

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Canadian dollars, Euros, British pounds sterling

Pending Time

0-5 days

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 3-5 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, Crazy Tooth Studio, Just For The Win, Rabcat

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Games

Being a Microgaming casino, Lucky247 contains all of the most popular slots from this gaming platform. These range from classic three-reel slots to some of the most innovative five-reel bonus video slots around. Among the most popular titles are Thunderstruck II, Girls with Guns, The Dark Knight Rises, the Rhyming Reels series, and Playboy. Some of the more conventional slots include Spectacular Wheel of Wealth, and Triple Magic.

Those who enjoy a little action at the tables have a wide variety of blackjack, roulette, and other games to choose from at Lucky247 Casino. The blackjack selection alone contains more than 30 different variants, and roulette players can choose from 6 different roulette games. Other table games include baccarat, sic bo, craps, red dog, and Poker Pursuit.

Lucky247 Casino contains more than 20 different video poker games, including standard single-hand games and multi-hand Power Poker games. The variants include Jacks or Better, Deuces Wild, Tens or Better, Aces & Eights, Louisiana Bonus, and Double Double Bonus. The paytables are mostly generous.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

The customer service at Lucky247 Casino is very good. As the name of the casino suggests, representatives are available 24/7 to provide assistance and answer questions. For online help, players can contact an associate through live chat and get connected usually within 1 minute. Players can also call the casino using a phone number or Skype. Residents of the UK, Sweden, and Australia can call toll-free. An email contact form is also available.

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Complaints

Read the complaints other players have left for Lucky247 Casino. Learn more about complaints.

Show all complaints

Submit complaint

Lucky247 Casino - Two seperate withdrawals being delayed despite account being verified

I have two withdrawals pending with lucky247 casino for £985.12 and £2503.69. I have been told on multiple occasions that my account is successfully verified and that my withdrawals will be processed later that day. Every day I check and I have not had my winnings. I can confirm all of these interactions with the casino via email. I have sent them id, address, card used to deposit as well as an id selfie. At this point it just feels like they are inventing excuses to cheat me out of paying my winnings. Please let me know what evidence you will require for this dispute. Thanks.

Unresolved

£3488.81

Lucky247 Casino - Refused £416 withdrawal

Hi,

I won a fair amount using a bonus at this casino. Then went to withdraw and was told that I could not as there was a block on my account. I was subsequently asked to provide KYC in the form of photogrpahic ID (myself holding my passport), bank card and utility bill/ bank statement. The casino refused to accept the bank statement I provided, which is attached. As it appeared to them that the statement was an online printout and not recieved in the post. This is not true and I have made the point with them that this document was received in the mail, to my address registered within the last 6 months, so compliant with their Terms and Conditions.

I have also attached a council tax bill which was also received in the post that complies with the terms and conditions. But frankly I am unhappy with the casino's refusal to accept what I have already provided in this case.

I challenge the fact that a casino can decide whether a document was printed out or posted to the recipient anyway, and should not be a valid reason to deny withrawal of winnings or freeze someones account!

Unresolved

£416

Lucky247 Casino - Payment of £4,000 delayed for well over a month now

Hi I won around £4000 at Lucky247 casino over 5 weeks ago. My account was suspended and I was asked for a number of documents. I provided these straight away. 5 weeks has now passed and every time I ask about my case I'm just told it's in a queue. This is unacceptable. Two weeks ago they even said my case would be reviewed with a matter of urgency and still nothing has happened. I would urge others to be wary of playing at Lucky247.

Unresolved

£4000

Lucky247 Casino - Waiting too long on remaining $9,400 withdrawal

Hi....I have a few withdrawals from the beginning of May that total $9400 that I have been patiently waiting on. I have been contacting the online support but no one answers me. Every time I tried the online support they would tell me they contacted finance and that finance would email me back...which they never did. I was also told on June 18th by Adam they are waiting on an ARN number....which today I still haven’t received even though I was told it was take three to five business days. I have been saving copying and pasting the last few conversations as I keep getting the run around. I have received $11,800.00 from them for other withdrawals....so I am confused on what the hold up is on the remaining $9400 they owe me. All I have gotten from online support is that they sent a message to finance and finance will get back to me, and they never do. Thank You < personal info removed >

Resolved

$9400

Lucky247 Casino - Delayed payment of $500

I'm not sure what the delay is , over a week and I keep getting excuses. I have sent all the documents and this is my second withdrawal. $500 withdrawal and I didn't participate in any bonus. Speed it up guys. I did my due diligence and send in everything. I also did that promptly without a complaint.

Resolved

$500

Lucky247 Casino - Payment delayed past their own withdrawal time frames

I made withdrawal requests from Lucky247 Casino as follows: 11th June: £150 12th June: £400 I received confirmation the £150 withdrawal has been authorised on the 14th June...the money has yet to be received in my bank account. As yet, I've received nothing for the £400 worth of withdrawals...this is now the 4th working day past the withdrawal request, and I've yet to receive an email even confirming the withdrawals are authorised (their own SLA is withdrawals within 24 hours). Note, all appropriate ID documents were sent on the 11th June, and an email was received from them on the 12th June confirming they had been approved and ALL withdrawals would be processed. Own of their online chat representatives noted 'these things can happen, payments can be delayed due to how busy they are'...that is completely and utterly unacceptable. From all of the other reviews, it's clear this site is purposely delaying payment in the hope people will spend their pending balances.

Unresolved

£550

Lucky247 Casino - Refund still not processed despite almost 4 weeks since notification

I was informed on the 8th June that I would received a refund of all deposits made due to their being a self-exclusion on an affiliate site that wasn't picked up when I opened the account. The casino were very good in resolving the issue and informing me of my refund. Furthermore, the verification process was quick and simple. Since the 8th June however, I have had zero correspondence and zero response to my repeated requests to be updated on the status of the refund (both the amount and the time line of when I can expect to see these funds back in my account). Their chat support have been terrible - simply saying that the finance team had gone home for the day so I would have to wait until the following day to speak to someone. Even then, I am being constantly ignored and no resolution seems to be near despite sending emails, all requested information and numerous chat sessions. How can the funds still not have been sent, despite being informed a month ago that it would be sorted immediately......

Resolved

£300

Lucky247 Casino - Delayed payment and poor customer service

Hi, I signed up to this site and deposited the amount of 20.00 to receive the bonus spins etc, i then spent all of my bonus winnings and was left with 350.00 to withdraw, I have now been waiting for over a week for them to process my withdrawal and feel I am being fobbed off every time I contact them regarding this issue. I have spoke to a lady this morning on the live chat who told me it would be processed by 5pm today and I would see it had being approved for withdrawal guess what I am still waiting for it to be approved. I feel they are trying to hold on to funds so that you change your mind about withdrawing and reverse it and spend more money with them. I am not a happy bunny.

Resolved

£350

Lucky247 Casino - Will it ever process my payout?

on sat the 27th of may 2017 I made a withdrawal for £1000, this was with real money not bonus's, the time scale was 5 working days, I gave enough time for the weekend and the bank holiday, after reading all these bad reviews I opened online chat on Monday the 5th of June the chat was disconnected 3 times, when I did speak to somebody they said give it until the Tuesday. Tuesday no fund's again, I rang them up on hold 20 minutes put the phone down, I rang back a lady answered who was rude sat laughing at me and stayed quite. I put the phone down and rang back, a man answered who looked in to this for me and said he will get a transaction number. he emailed back saying for some reason the payment had failed??? how does this happen convenient . He said that by the close of business on the tues my funds will be processed. today it wed the 7th of may ive rang again and again on hold 20 minutes no answer just told to ring back by Friday if no money is showing in my bank ive emailed again no reply now when I log in to my account live chat does not connect and there's suddenly no phone number to call them, I am a vip customer with gala mecca and William hill never have I had any issues all winning are paid in a few days. I have read the response off the customer services to some customers on here which are disgraceful, this site needs to be shut down robbing money of there customers!!!! ive got recordings and screen shots and names that will all be sent to head office and the gambling commission and I will write as many reviews on as many sites as I can until I get my money. there's that many unhappy customers maybe all go to watch dog and take them to court

Resolved

£1000

Lucky247 Casino - No payment, poor costumer service

Hi, My problem is that i have deposited hundreds of pounds on lucky247 i have also played over 3 thousand pounds worth on there i requested a withdrawal which in there words they aim to process within 24 hours but up to a maximum of 48 hours we are now into the 115 hours point and there not even close to processing it first of all it was there was security problems then all there system was down now there finance is supposedly down and iv been told every day that today was the day until eventually getting a messege on live chat saying tomorrow and now its just got that point where it i can guess what there saying asif its robotnic computers running the chat iv emailed and nothing back and today i have seen online that people have been waiting 4-5 months for them to pay out and after spending so much money on their website i am surely not waiting that long hope you can help

Unresolved

Complaint Statistics

Resolved 56

Avg. Amount $ 1,531

Avg. Complaint Duration 9 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player rating

4.2/10 ● 35 reviews

Top reviews from our players

Dearch888

7 years ago

1/10

I cashed in 120euro n won 2800 I was then told I could only withdrawal 1368 and now they have confiscated all of my fund an absolute corrupt gaming site the address is not even valid nore can you get trough to anyone ...STAY AWAY FROM THIS SITE .. I am getting onto the gaming commission in relation to this fraudulent sute.

Millerja10

7 years ago

1/10

They will not give me my money!! I have sent details to verify my account 3 times now and still nothing, they are an absolute disgrace.

Cvickydan

7 years ago

1/10

Games are ok but if your not going to receive your winnings no point in playinh

They will not pay you your winnings and find every excuse not to. Staff do not know what they are doing one minute your getting your winnings the next your not!

Timb884

8 years ago

1/10

Pleeeeeeease don’t use this company! They are just out to scam you and everyone else.

Firstly. I placed my deposit, then the games failed (all of them) - seems you can’t play jackpot games in the UK.

Secondly- I contacted them and asked to withdraw the “bonus” offer so I could get MY money out. How wrong could I be!!!? They refused and when I said it’s a scam and I’m contacting the bank, they closed the account.... with my money in it... can you believe it. My advice, stay away and try reputable companies who are not out to scam is genuine online gamers.

Philcran

8 years ago

1/10

Nothing at all. Broadway gaming are awful and I can't recommend you to avoid them more.

Everything. Locked my deposit to a bonus with 50x rollover even though I checked/unchecked all the right boxes. After contacting customer services to have the bonus removed my account was locked and has remained locked for over two weeks with numerous "technical problems" that are always just taking a bit longer to resolve. Stalling tactics continue and I continue to persist until one day I recover my money.

ahtungfoer

8 years ago

1/10

I can't make a withdrawal - the withdrawal button does not work. One week ago the support agent ask me to send the screenshot of the error. I sent them screenshots from all browsers. They say we can't make a withdrawal from our side. They advise to clear cache in browsers and try to make a withdrawal again. More than one week they ignore my e-mails. Today again the agent in the live chat asked me to send the screenshots. The vicious circle:(
Dear gamblers, I don't advise you to play this casino.

letswinnana

8 years ago

7/10

I loved this casino. The slot selection is great and their promotions with free spins are fantastic. Customer support is quick to respond live chat and email. Verification was also very quick.

I made a withdrawal 5 business working days ago. Payment still not in my account. I have to wait till tomorrow for a reference number to give to my bank. My thought is although all sites say 3-5 days, I never wait that long.. 2 being the longest. Having read all the negative reviews I see a battle coming. Its put me off returning to play there. I also deposited using Neteller but they sent payment via my debit card.

Taliaella

8 years ago

1/10

I received a £5 deposit bonus which I didn't even ask for or accept! After winning £2000 and turning over my wagering requirements I tried to bank and they asked for ID so I sent the ID they asked for! And like every other person they only payed out £200 after holding the money in my account for almost a week. I DO NOT recommend this site!

Brookelea14

8 years ago

2/10

Good sign up bonus of 100% matches and free games on Tarzan. Live help is very fast and efficient. Games are good

Easter offer of free games on Karaoke and Bar Bar black sheep will. It load Error contact Casino support. Well I have and I have followed every possible thing and nope it will load in my iPhone. Not happy.

No bonus offered if there isn't a match. No real benefit to playing.

Colinsimpson6

8 years ago

9/10

I've enjoyed my time with lucky 247 been on 3 or 4 times1st win was £2000 pounds after I'd checks were carried out they paid me out, I've got another £3000 pounds pending awaiting clearance so I'm very happy withlucky 247.
The reason I'm writing this review is cause I saw some negative stuff about them and I just wanted to write down my experience with them, they get a 👍🏻 From me

Pay out time could be a little faster but to be fair it's all on there in the t's & c's

Hi Colinsimpson6, Thank you for the positive review, we appreciate it. We are looking at various ways to speed up the withdrawal process, we know that with all the regulations involved, these can be delayed at times but nonetheless, we are reviewing alternative avenues to better this. We are glad to see you are happy with Lucky247 as your entertainment venue and we looking forward to seeing you again in our Casino. Lucky247 Casino