Complaint #119
Lucky247 Casino
Will it ever process my payout?
9 years ago
on sat the 27th of may 2017 I made a withdrawal for £1000, this was with real money not bonus's, the time scale was 5 working days, I gave enough time for the weekend and the bank holiday, after reading all these bad reviews I opened online chat on Monday the 5th of June the chat was disconnected 3 times, when I did speak to somebody they said give it until the Tuesday.
Tuesday no fund's again,
I rang them up on hold 20 minutes put the phone down, I rang back a lady answered who was rude sat laughing at me and stayed quite. I put the phone down and rang back, a man answered who looked in to this for me and said he will get a transaction number. he emailed back saying for some reason the payment had failed??? how does this happen convenient . He said that by the close of business on the tues my funds will be processed.
today it wed the 7th of may ive rang again and again on hold 20 minutes no answer just told to ring back by Friday if no money is showing in my bank
ive emailed again no reply now when I log in to my account live chat does not connect and there's suddenly no phone number to call them, I am a vip customer with gala mecca and William hill never have I had any issues all winning are paid in a few days.
I have read the response off the customer services to some customers on here which are disgraceful, this site needs to be shut down robbing money of there customers!!!! ive got recordings and screen shots and names that will all be sent to head office and the gambling commission and I will write as many reviews on as many sites as I can until I get my money. there's that many unhappy customers maybe all go to watch dog and take them to court
Tuesday no fund's again,
I rang them up on hold 20 minutes put the phone down, I rang back a lady answered who was rude sat laughing at me and stayed quite. I put the phone down and rang back, a man answered who looked in to this for me and said he will get a transaction number. he emailed back saying for some reason the payment had failed??? how does this happen convenient . He said that by the close of business on the tues my funds will be processed.
today it wed the 7th of may ive rang again and again on hold 20 minutes no answer just told to ring back by Friday if no money is showing in my bank
ive emailed again no reply now when I log in to my account live chat does not connect and there's suddenly no phone number to call them, I am a vip customer with gala mecca and William hill never have I had any issues all winning are paid in a few days.
I have read the response off the customer services to some customers on here which are disgraceful, this site needs to be shut down robbing money of there customers!!!! ive got recordings and screen shots and names that will all be sent to head office and the gambling commission and I will write as many reviews on as many sites as I can until I get my money. there's that many unhappy customers maybe all go to watch dog and take them to court
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