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Lucky247 Casino - Delayed payment and poor customer service

RESOLVED
Shillam81 United Kingdom
posted on June 19, 2017.

Hi, I signed up to this site and deposited the amount of 20.00 to receive the bonus spins etc, i then spent all of my bonus winnings and was left with 350.00 to withdraw, I have now been waiting for over a week for them to process my withdrawal and feel I am being fobbed off every time I contact them regarding this issue. I have spoke to a lady this morning on the live chat who told me it would be processed by 5pm today and I would see it had being approved for withdrawal guess what I am still waiting for it to be approved. I feel they are trying to hold on to funds so that you change your mind about withdrawing and reverse it and spend more money with them. I am not a happy bunny.

posted on June 23, 2017.

Hi Sarah,

Please note that your payment was confirmed as successfully paid on 20/06/2017. Please allow 2-5 business days from this date for the funds to reach your personal account.

Should you require a tracking number for this payment, please contact our support team and this will be provided to you.

We apologize for any delays as this was your first cashin, and therefore required mandatory verification checks before processing payment. We assure you that future withdrawals will be processed more efficiently now that all verification checks have been completed.

Congratulations on your win and we look forward to seeing you back in the casino soon.

Kind regards,
The Lucky 247 Team

AskGamblers
posted on June 26, 2017.

Dear @Shillam81,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.