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Hopa Casino

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 31 reviews
5.9/10
31 reviews
Complaint Response 27 complaints
2 days avg. 27 complaints
What we like
  • Exceptionally diverse number of scratch cards
  • Good selection of slots from NetEnt and NeoGames
  • Available through instant-play on web or mobile
  • Live chat, international phone, and email support available 7 days a week
  • Secured with SSL encryption
  • Proven fair by independent audits from iTech Labs
What we don’t like
  • Unavailable to US players
  • Limited range of table games and video pokers
Affiliate disclosure

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Hopa Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.hopa.com
Established
2009
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish
Casino Type
Instant Play, Mobile, Sports

Hopa Casino is a lightweight online casino packed with games from numerous leading platforms, including NetEnt, NeoGames, and Amaya. The site features one of the largest libraries of scratch cards on the web, as well as plenty of slots and a modest selection of other casino games. Many of the games are available on both computer and mobile formats. Hopa Casino is licensed by the governments of Malta and the United Kingdom.

Restricted Countries and Territories

Hopa Casino does not currently accept players who live in the United States. All other players are welcome as long as they are not prohibited from participating in online gambling by law.

Mobile Gaming

Players will find that many of Hopa Casino’s scratch games and slots can be played on smartphones and tablets. These games can be accessed just by going to the Hopa Casino website on any compatible mobile browser. All of the mobile games are virtually identical to the original desktop versions except for a touch-based interface.

Security and Fairness

The entire Hopa Casino website is encrypted with 128-bit SSL encryption, the most widely used method of protecting customers from having their personal and financial information stolen. It works by obscuring sensitive data and making it impossible for anyone to read or decipher.

iTech Labs have independently confirmed that the games at Hopa Casino are fair and genuinely random. Players can validate this by viewing the most recent certificate, which is available by clicking the “RNG Tested” seal on the bottom of Hopa Casino’s website.

StallCation

Complaints

Read the complaints other players have left for Hopa Casino. Learn more about complaints.

Show all complaints
Hopa Casino - Making Account Verification & Withdrawal Mission Impossible

Avoid this online company completely!! On the 18/11/2020 I withdrew £20,000 from my hopa casino account. On the 19/11/2020 I then receive and email asking to verify my account and sent the required documents over to them (which I did the same day) later the same day I then received an email to say my account was now verified.

The very next day I then had another email to say they now also wanted to see my last pay slip so again I then sent them this (same day) on the 23/11/2020 I then received an email to say it is processing and they will be able to cash out on the 24/11/2020.. guess what still nothing was heard come the 30/11/2020 so I chased them up again! On the 7/12/2020 I finally get a reply to say even my pay slip was not enough and they then wanted my bank statement showing deposits going out of my account there casino so that day I sent them my PayPal statements because this is where my deposits to them come from. Another 3 days passed and they finally email again to say even this was not enough and they wanted my bank statements for the whole of November. So without delay I then sent these over to them (I’m now beginning to think are they taking the piss out of me or what!) I then think right that’s everything my money will be with me shortly but no.. I then receive another email on Boxing Day saying my bank statements do not show the deposits to them (which I told them they wouldn’t because they are all on my PayPal statement which they were given weeks ago) and I was asked to send them my PayPal statements (which I did weeks ago) after an email telling me my account was verified and every single document they have requested being sent to them I am still to this day awaiting my funds! I have now been waiting 1 month and 2 weeks exactly.

The great level of stress this has caused me is really unexplainable.

Please please please do not use this site or any of its sister sites such as mr play!

staus Unresolved
£20000

Complaint Statistics

Resolved 19
Avg. Amount $ 3,592
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
5.9/10 31 reviews

Top reviews from our players

Read the reviews on here and figured I'd give them ok. Overall quite happy.

Good selection of games, easy to navigate. Didn't take bonus offer but won x600 bet on GOT so absolutely no issues with payouts here. Support on chat is good as well.

Game connection. Got kicked out when free spins feature started on KOI Princess...couldn't get back in for several hours due to a problem. Spoke to someone on chat and as promised problem was sorted and I was able to access my game.

First Withdrawal seems a bit slow in comparison to other sites. Requested on 31st of Jan and took a few days before someone contacted me about KYC (normally this happens straight away). Took a few more days to process my documents but having been almost a week, my withdrawal is still showing as pending. I don't so much mind the delay, but the fact that it's been pending for so long (which allows you to cancel it) is a bit sneaky.

Dear Craig, Thanks for your message, As far as i can see your payment was already processed. Let me congratulate you again for that win!!!!! Wish you plenty of Luck and plenty of huge wins ! Best Regards Support Team

user avatar

Nearly 6 days after withdrawal was made an still no funds in my account sent in all documents requested after they were asked for by email 3 days after making withdrawal. Asked for time frame as to when I will receive payout an couldnt give me an answer.. disappointed on such a large business.

Been playing pokies online for 10 for years and been a vip at many casino. Hopa casino has by far the best vip service I've come arcoss my personal host is Jack and the main reason I play at hopa casino is the custmor service I get from Jack as a premium player.

Recommended to any high roller who want real vip treatment and customer service. Over all I think the casino awsome I mainly play mobil site witch has all the currentgames and few old ones I like. Only been a member there 3 months but had good luck had my account has reach$10.000 a few times and once $30.000.

Highly recommend hopa.com only thing I don't like is pending time is 48 hours of

Pending time 48 hours to long for modern casino to long
No live chat for 8 hours

Thanks for your great words Tyson :) We wish you plenty of luck Hopa Team

user avatar

Hopa is a welcoming casino with a lot of the favorite game!

Customer was excellent...

I've yet to test the withdrawal service.. not yet been that lucky!!

Nothing up to now quite satisfied with what this casino offers!

Thanks a lot Milo for the excellent review! Crossing fingers.

user avatar

I play since many years. A lot of slots. The most are exclusive for Hopa. The VIP program is great: every Sunday, you have free spins. I use Ewallet, it's about 2 days for a withdraw.

Since 2016, there is no NETENT Games for french players...

I tried to register but it says : ''Thank you for visiting our site!
We apologize for the inconvenience caused. Unfortunately, for operational reasons, we do not accept registrants from your country. Please contact our Customer Service Department at [email protected] should you have further questions.'' I am from Québec, Canada

Sorry one thing to add, please make it easier to log in on mobile app. You have to start a game to sign in.

I have only ever put bad / negative reviews on this website, but finally I have the opportunity to put a genuine positive comment.

The site is nice and games are varied. The limits are fair and the bonuses realistic.

I was lucky and came a few £100 up and wished to withdraw my winnings... This was the easiest withdrawal and document checking I've ever had. Not only do the departments speak to each other they give you feedback over the phone. The whole process of withdrawal and checking of docs took less then 3 working days (unlike rich casinos 4 week process).

But most of all the staff at support are friendly, understanding and helpful. This is how you run an online casino.

Dear Sumnuts14, Thanks for your great words. A bonus was added, I hope you will win again Best Regards Hopa Team

user avatar

Hopa Casino is nice online casino which offer games from Amaya (Chartwell), NeoGames, Microgaming and NetEnt software provider. I signed up at their casino some months ago. That time I was not looking for no deposit bonuses, here I played with my own deposit.

I made a small deposit of 20€ here and I got the same amount of bonus cash. I started to play mostly NetEnt games, but all paid me bad. I did not changed software provider at all, I stick with Netent games until the end. Well in the end I lost the money and I was ready to claim free spins which I got from first deposit. 20 free spins on Starburst.. yeah Starburst again. From this game I won a couple of pennies which I lost later on the same game. I did not even changed the game because I knew that I can not do anything with some pennies.

Otherwise Hopa casino is a safe casino where you can have some nice time. I played here only once, with my first deposit and I never came back to make some new deposits. Maybe the reason was also because of my luck here; I did not have any big win from any Netent game and I was a little bit dissapointed.

After all I think Hopa is good, quite decent casino. I trust them and I think if you stick will all their bonus rules – if you claim bonuses; you will not have any problems. On other side maybe I miss some more promotions from them, I never got any email promotions for some free spins or anything like that for depositors. I will rate Hopa Casino with 7 out of 10 possible stars here, at AskGamblers. It is a good casino, but I think there are many better casinos than this one.

Hopa Casino offer games from 3 software providers such as Amaya, NeoGames and NetEnt. I joined in this casino a few days ago. As always I was looking for a safe casino with a good welcome bonus offer. But now, Hopa Casino didn’t have some extra good welcome bonus offer but I have already previously had accounts in casinos with a better offer. Hopa Casino offers, for new players, a bonus of 100% on first deposit with wagering requirements of 35x bonus. The offer wouldn’t be so bad that the wagering requirements for this bonus are let’s say 25x bonus. But I wanted to try my luck at some NetEnt casino.

I made a deposit of 20 euros and I got the same amount bonus money. Probably I played more than 5 hours, mainly NetEnt slot games. In the moment when I reached the wagering requirements I had about 220 euros. Instead of requiring a withdrawal I decided to keep playing until I had 250 euros for withdrawal or until my balance falls below 200 euros. But when the balance fell to 199 euros I still continued to play. I went from one to another slot game. But beside that, after a while I had a less than 100 euros. Again, unfortunately, I did not ask for withdrawal and continued to play until I lost all the money. Can you imagine how I felt? Instead of cash-out from 220 Euros I have lost everything. That was my only experience with this casino.

For the casino support I can’t say anything because I did not have the opportunity to contact them. On their website I found the fact that the live chat is available every day of the week but only from 8am to 1am. Hmm, this mean that the Hopa is one more in a series of online casinos that has no live chat available at the time in which I usually play in casinos.

For Hopa Casino I give 7 of 10 possible stars.

Hey LilianInThaHouse, We really appreciate your feedbacks :) You said you never come to chat, so we are waiting for you there ;) You will maybe get some rewards. Best Regards Hopa Team

user avatar

I really didn't know that Hopa Casino were established since 2009 so that's pretty decent time for some casino to be online as for Malta licence and no complaints I think they are worth of trying. I came across this casino, really long time ago, maybe 8 months or so when they were having nice promo of 5 euros free chip to play on any game, only if you become their player or register account there. So here I am 5 euro free chip and ready to jump there and try my luck.

First I contact their live support, must give them 10/10 because they were very friendly and professional, just to ask them if I am eligible for that promo signing up from that banner. When I got confirmed that I will get the bonus and the bonus it self was automatic I open my account there and try those 5 free chip what I could do with it.

Well 5 euros are small amount of bonus, but since sometimes I managed to raise my balance even with lower bonus I thought I could try with Starburst slot, just to raise the balance and after would change the slot. I played very short time, since Starburst was really empty so finished the bonus and for the time being that as it. After few days, I got nice promo from them with 100% match bonus with 20 free spins with decent wagering of X 35.Which is decent wagering requirements, so I thought I could try.

I deposited 25 euros, although the minimum deposit is 10 euros to catch that bonus, so thumbs up for that promo, because not many casinos gave you that offer of only 10 euros to catch 100% deposit bonus, so I was playing with 50. I played Gonzo Quest, because lately I don't play that game, thinking I could manage to wager the bonus if Gonzo was generous.

I played maybe 2 hours or so, I believe I wagered the bonus, was going pretty nice, manged to get 148 euros, but as always wanting for more I lost it all. I had only 1 deposit here and liked the casino, although I think I forgot about them to give my self another chance there. Well I will visit them again for sure, just waiting for some new promo from them. Good Luck!

Dear Katemak I just forwarded your comment to the support team. You simply made their day! I found your account and issued a bonus. GOOOOOOD LUCKKKKKK :) Best Regards Hopa Team

user avatar

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