Hopa Casino - Delayed £100

Dear Hopa Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Hopa Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Having investigated this case internally we apologise for the delay but explain the process in this particular case here:
On Satuday 15th the Cashout was requested.
It was reviewed by the Payments and Risk departments on Mon 17th (on weekends there are only 4 agents working, therefore backlogs are handled on Mondays).
While reviewing it was noticed that a very large deposit was requested and got declined. When this happens, we need to escalate to the risk team to investigate further and ensure all is ok with the account.
Due to the large deposit amount which was declined, the risk investigation took a bit longer than normal to validate.
Once the risk assessment was finished and proved there was no fraudulent activity involved, the withdrawal was immediately actioned on 24 July.

Dear @Natanasoaiei,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.