Hopa Casino

Hopa Casino is nice online casino I was playing 1 year very good selection of games, good bonus offers, live support working very well, if you asking for help always getting it, if you asking for bonus you getting it, payouts really fast. Did not win big yet but hope I will. I can recommend it to the players who are looking for good fair casino.

I have over the last 20 years played on just about every online gambling site going. I would consider myself to be a very seasoned gambler who knows the difference between a good and bad site. Well I've been playing this casino site for sometime now and I have deposited a lot of money during this time. They are even calling me a platinum VIP customer, while I am losing!

Now after months I finally win and want to withdrawal my winnings. But now all of a sudden I am no longer a VIP and it seems when I win they won't to pay me.

Avoid this casino site because their withdrawal process is designed to delay you receiving your winnings. This id despite saying as a VIP customer they will "express fast track" your withdrawal. Then all I can say is my winnings must be travelling on the go slow stuck on platform 9 broken down express.

Avoid

Free spins match is decent when depositing low but make sure you claim in my account for some reason they don't tell you why I ask!

Although you get a good free spins offer. Some offers say play top 5 slots but on mobile you cannot play elements netent slot. And they don't tell you you have to claim it in my account psge. They say just deposit but if you don't claim it in my account they will not credit. So it would be sensible to say claim it in my account before you deposit. :/ Lol.

I've also had experience of stool games on this site. I told them because the game hasn't finish I cannot give you the game I'd they said have you got the game Id . Like I just didn't tell them it's not finished. They no if a game hasn't finished it will not show game id but they ask like we are stupid. So I said I can give you my last spin on the session to link you to the game. But I stressed it not the game missing it's just to link you to the session they come back and said the I'd game round was a losing one. Obviously it's a losing one because it was only to link to session. I already said it's not the missing game I won £40 on bonus an super spins left they could never find the game and said they would send it of to provider chats said its been checked. So I asked 7 times has the provider checked it finally said no so I said I won't £40 of you now otherwise I'm going to take it further I got the money straight away very dicitful the way they do business. And that's honest. My missing game was never found and after reading g reviews I'm not the only one who has had missing games. I ask my self why I know why but will not say in review.

Good luck gamblers we need it ps like it's not hard enough as it is. Without these things happening. Is it right this should happen no it's awful. And phone lines are let's be honest shocking your in que 1st to be pushed out every time you go to first to 3rd. Why should anyone lose there position on a phone call. Dreadful I get back vibes on this casino.

Despite other reviews, I only submitted my documents once via the website and my withdrawal was paid out within 48 hours. Even though it says it won't reach my card until 3-5 days, it was there the following day. Overall a pleasant gaming experience, although the website is a little clunky and seems to be mainly slot based - but it depends if that's what you like!

Their customer service team didn't reply to my emails, although as it turned out I didn't need them to - but a response would have been nice. Be aware of the bonus limitations, which I got stung by. I first deposited £50 and then they matched it with a £50 bonus. I got very lucky and started to win some money on roulette although I then noticed that it didn't count towards my wagering requirement, so I switched to slots, which I don't normally do. Again, my luck was in and my wagering requirement quickly vanished and I had £2,500 to withdraw. However, I then realised that in the small print one of the conditions of the bonus was that you couldn't bet more than £5 per bet until the wagering requirement is used up - regardless of whether the game contributes towards that wagering requirement or not. I was very disappointed but I did sign up for it so I can't complain - but just something to be wary of as it's quite an unusual condition, as far as I am aware.

They offer a good free spins promotion that is worth your deposit and seem generous with free spins. Customer support are friendly. Will get offer for promotion most days, nearly every day.

Sometimes the free spins don't add and have to ask on support. One time I couldn't play the game suggested in promo and nothing could be done, not been lucky enough to win. Yes with their sister sites deposited around 20 times I've always been unlucky too.
It would just be nice to catch some wins
p.s. it's not the sites fault I don't win lol

Customer care are nice and friendly. Games working good and page

Documents verivacation is very slow withdraws pending 48 h all so so first time netent wagering only 50% and so may other rules

I have tested that casino because of the excellent grade in AskGamblers, support is really warm and professional, every day a different bonus offer. In overall was great experience.

No chat support in the middle of the night, so needed to send email to get an answer.

The games are very good and that is about all the positive remarks I will give.

Oh where do I start. The payment after 'cashout' has been disgraceful. The site wont let me upload documents even though they are JPEG & under 2MB. I have tried via my PC & phone. I have emailed and chatted so many times. Been given every excuse under the sun haven't recieved them, no files attached your DOB doesn't match our records you name it they have come up with an excuse.

I have now put in a formal complaint to the UK Gambling Commission.

Live chat has such a delay sometimes upto 10 minutes that it's a joke. The telephone lines tell me very quickly I'm no. 1 in the queue and suddenly I go back to number 3 then back to no. 1 and it went on for 20 minutes until I threw the phone down.

I game on other sites who even though HOPA sy they are very professional and abide by the gaming rules so do the other sites I play on and never have I encountered such gross missconduct.

HOPA you are hiding behind your own interpretation of the gaming rules and not doing what the gaming rules state. I hope the gaming commission make you come in line and get the payout system sorted very quickly. You are so quick to take peoples money no questions asked but when they want THEIR money out it's a whole different story and no I dont want to hear anymore lame excuses about how you are trying to protect me and my money, I am very angry.

They have both n'go gaming and netent, very good welcome promotions.
This is the casino I will visit often.

Firts withdrawal is slow. Although they did notice in advance, but need more improvement

I took the bonus winning other a thousand had to play my wager and walked away with 800.

It say s on policy up to 48 hours for it to be processed. This was three day ago I sent all documents on the day so excited to have won that amount I thought I would do something to help my partner who as terminal cancer to help his day to day living so I booked it. Up as was told due to fact I did it all on the day money should be in bank possible friday to be told it gonna take another few days I think it a bit micky taking.