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Hopa Casino - Closed my account instead of releasing my withdrawal

RESOLVED
Complaint Info
Disputed casino Hopa Casino
Reason Delayed payment
Amount £ 430
Posted on April 5, 2021

I have 2 pending withdrawals with Hopa. Amounting to approximately £430.They state that refunds take upto 2 days..I had done quite a few withdrawals prior to these

As I had not recieved these within the stated time period, I contacted Hopa on chat, Because I mentioned to the lady assistant that “I needed the money”, I was more or less “interrogated “as she was trying to ascertain if I had a gambling problem.

After the live chat, I recieved an email that my account limit to be decreased to £500 per month, then within a few moments , my account was closed ???

This meant that I can no longer use live chat and my only means is via email..

I have contacted HOPA since on untold number of occasions.

Firstly , an email filled stating that due to a high number of winners, pending withdrawals will take a little longer!

I find this unbelievable.. !

Despite , numerous email contacts to Hopa, I am literally “begging”them to release My money... I keep on getting the same reply that “my account is under review”??

I mean what’s going on , verification was done some time ago..how can they hold onto my money... and it’s not even winnings. I find this casino operators conduct beyond comprehension.

I do really now require this money.. I have bills to pay and I don’t see any reason why this casino is behaving in such a manner!

Posted on April 7, 2021

RAJJII16,

Thank you for alerting us to this matter. We would like to look further into it.

We endeavour to provide an update on this Case in 72hrs. In the meantime - please progress any document requests you may have as these are an important part of our regulatory & legal requirements. You can also add your user ID to this thread.

kind regards,

Team Hopa

AskGamblers
Posted on April 7, 2021

Dear Hopa Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on April 7, 2021

Hopa has now settled my withdrawals..
Thankyou to all concerned

AskGamblers
Posted on April 7, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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