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Hopa Casino - Delay Tactics familiar story

RESOLVED
Complaint Info
Disputed casino Hopa Casino
Reason Delayed payment
Amount £ 5200
Posted on February 4, 2021

I opened an account with Hopa and deposited £300, I went on to win £1000. I asked for a cash out and sent all required ID. I then won another £4000. I waited 4 days and my payments were still pending. I contacted live chat and they got the £4000 approved but the £1000 is still in process. Once the payments were approved the live chat guy was quick to inform me that they were experiencing technical issues with payments. Very dubious. They are happy to take your money without verification, they make the verification process drawn out when you want to withdraw and they seem unwilling to release funds. They also charge you for deposits and withdrawals.

AskGamblers
Posted on February 10, 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Posted on February 10, 2021

Evidence that they said my winnings were sent on the 2nd, haven't received they payments and have received the payment they sent on the 4th.

Posted on February 12, 2021

thank you for getting in touch, as this is a public forum we are unable to give account specific information, but from what we can see this is now resolved. Please check your personal emails for a more detailed response concerning this matter. The email will be sent to the email address registered on the Hopa account

AskGamblers
Posted on February 16, 2021

Dear @liamcairns85,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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