Hopa Casino

I have been playing here for years, actually I am on the second highest level in their lojalitetsprogram. And they had a very nice and good team on the chat that also helped you very fast. And with very nice manners. It was a safe place to play and I never felt that anybody did me anything wrong. But not anymore. Hopa has changed drastically the last year. I’m quite surprised and very shameful in theirs behalf. U have used sim many many thousands of euro in this casino and this last year I have done nothing else then loosing all of my money. That’s why I checked RTP

RTP is shamefully very low. I checked about 15 random games and RTP is around 92-78 was the lowest in these 15 popular games that I checked. They used to have their own Malta player license but now they only mention that aspire global has one. They used to have their own license before. The bonus program has a nearly impossible cash back rules when it comes to what amount they expect you to deposit. They demand that you have deposited 500€ the month after the month you asking to get this cash back.

Hopa proves to be an excellent casino for players making small deposits, with the added benefit of frequently receiving nice free spins. Moreover, the reliable support service ensures enjoyable gaming experiences and top-notch customer service, making it a great choice for quality entertainment.

I must admit that I was mistaken, and I found the customer service to be the worst I have ever encountered. It seems like they intentionally prolong the process of releasing funds, making withdrawals difficult. Additionally, their handling of GDPR requests is not efficient, further adding to the disappointment.

With the good foundation that Hopa Casino has, you can expect that there are many games that we can address. The playing experience is really fun to have and I hope more people will have some aspects that can carry over to this kind of casino. It also helps that there is a chat that works here which is awesome to see. It also helps that the support service is good because you can have good fun with the games and expect quality service when problems rise up. I hope that it can continue to work out for the better.

While the score is high, there are a few negatives that we have to tackle with this casino. I know that there are tons of issues when it comes to this kind of thing but the fact that this is unavailable in multiple regions breaks my heart because some players are missing out. However, when it comes to the legitimate issues, there were a lot of issues pertaining to the VIP distinction, promos, and bonuses. I hope that can work out for the better because it’s disappointing to see such a promising casino struggle with a few of the basics.

Hopa Casino

3 years ago

Dear kind reviewer,

We always aim for the highest possible standard of customer service and entertainment value at Hopa Casino. Thank you for your honest review and we hope you will continue to enjoy playing at Hopa Casino.

Team Hopa

Offered a welcome bonus upon signing up, and once I signed up and paid the deposit I didn't receive the welcome bonus or the free spins I won. It has proven very difficult to get in touch with customer service I would advise anyone who is thinking of using this site to avoid it.

Games run fine and plenty of them i always found aspire global to be one of the better networks but i was so wrong and customer service is the worst i ever known.

Spent a lot of time and money to get to platinum vip level then was banned from promos and bonus, so for no reason and with no explanation so angry they should not be able to do this and stay well away.

Nothing I like about this site as they have been very difficult to communicate with and to withdraw money from. Their customer support is non existent and not very helpful.

They try to hold your money longer than they should. Making it difficult to withdraw.
They do not respond to complaints
They do not comply with GDPR request efficiently

Still charge a fee for deposits? I thought it was against the law to do this now. Sham casino you loose loads on every game, if you are lucky to get a bonus on a game it pays bare minimal amounts. If you’re even luckier to actually request a withdrawal they leave it pending for 2 days with the option to reverse this! Shameful!

They take money off you but delay withdrawal as long as possible . Need waiting since 6/1/19 for money now say need documents which I provided and been told at least 5 working days so be looking at about 15th jan! Don’t risk money on this sham compat

Hopa is a very good casino when you make small deposits.
they give very often nice free spins/ matchboni for a just 10€ deposit.
I also had a decent cashout here which was payed with no problems.

They dont have so many video slots. For example immortal romance they dont have and this is one of my favourite one.

Hopa Casino

3 years ago

Dear reviewer,

At Hopa Casino we aim for the highest possible standard of customer service and entertainment value. Thank you for your honest review and we trust you will continue to enjoy playing at Hopa Casino.

KInd regards,

Team Hopa

Good Bonuses, friendly livechat and a bunch of games

The verification and withdraws are a joke in 2018.
Made a request in the 28th and nothing has moved.
Imho stay away, other casinos are a lot quicker

Hopa Casino is nice online casino I was playing 1 year very good selection of games, good bonus offers, live support working very well, if you asking for help always getting it, if you asking for bonus you getting it, payouts really fast. Did not win big yet but hope I will. I can recommend it to the players who are looking for good fair casino.

Hopa Casino

3 years ago

Dear kind reviewer,

We always aim for the highest possible standard of customer service and entertainment value at Hopa Casino. Thank you for your honest review and we hope you will continue to enjoy playing at Hopa Casino.

Team Hopa

I have over the last 20 years played on just about every online gambling site going. I would consider myself to be a very seasoned gambler who knows the difference between a good and bad site. Well I've been playing this casino site for sometime now and I have deposited a lot of money during this time. They are even calling me a platinum VIP customer, while I am losing!

Now after months I finally win and want to withdrawal my winnings. But now all of a sudden I am no longer a VIP and it seems when I win they won't to pay me.

Avoid this casino site because their withdrawal process is designed to delay you receiving your winnings. This id despite saying as a VIP customer they will "express fast track" your withdrawal. Then all I can say is my winnings must be travelling on the go slow stuck on platform 9 broken down express.

Avoid

Free spins match is decent when depositing low but make sure you claim in my account for some reason they don't tell you why I ask!

Although you get a good free spins offer. Some offers say play top 5 slots but on mobile you cannot play elements netent slot. And they don't tell you you have to claim it in my account psge. They say just deposit but if you don't claim it in my account they will not credit. So it would be sensible to say claim it in my account before you deposit. :/ Lol.

I've also had experience of stool games on this site. I told them because the game hasn't finish I cannot give you the game I'd they said have you got the game Id . Like I just didn't tell them it's not finished. They no if a game hasn't finished it will not show game id but they ask like we are stupid. So I said I can give you my last spin on the session to link you to the game. But I stressed it not the game missing it's just to link you to the session they come back and said the I'd game round was a losing one. Obviously it's a losing one because it was only to link to session. I already said it's not the missing game I won £40 on bonus an super spins left they could never find the game and said they would send it of to provider chats said its been checked. So I asked 7 times has the provider checked it finally said no so I said I won't £40 of you now otherwise I'm going to take it further I got the money straight away very dicitful the way they do business. And that's honest. My missing game was never found and after reading g reviews I'm not the only one who has had missing games. I ask my self why I know why but will not say in review.

Good luck gamblers we need it ps like it's not hard enough as it is. Without these things happening. Is it right this should happen no it's awful. And phone lines are let's be honest shocking your in que 1st to be pushed out every time you go to first to 3rd. Why should anyone lose there position on a phone call. Dreadful I get back vibes on this casino.

Despite other reviews, I only submitted my documents once via the website and my withdrawal was paid out within 48 hours. Even though it says it won't reach my card until 3-5 days, it was there the following day. Overall a pleasant gaming experience, although the website is a little clunky and seems to be mainly slot based - but it depends if that's what you like!

Their customer service team didn't reply to my emails, although as it turned out I didn't need them to - but a response would have been nice. Be aware of the bonus limitations, which I got stung by. I first deposited £50 and then they matched it with a £50 bonus. I got very lucky and started to win some money on roulette although I then noticed that it didn't count towards my wagering requirement, so I switched to slots, which I don't normally do. Again, my luck was in and my wagering requirement quickly vanished and I had £2,500 to withdraw. However, I then realised that in the small print one of the conditions of the bonus was that you couldn't bet more than £5 per bet until the wagering requirement is used up - regardless of whether the game contributes towards that wagering requirement or not. I was very disappointed but I did sign up for it so I can't complain - but just something to be wary of as it's quite an unusual condition, as far as I am aware.

They offer a good free spins promotion that is worth your deposit and seem generous with free spins. Customer support are friendly. Will get offer for promotion most days, nearly every day.

Sometimes the free spins don't add and have to ask on support. One time I couldn't play the game suggested in promo and nothing could be done, not been lucky enough to win. Yes with their sister sites deposited around 20 times I've always been unlucky too.
It would just be nice to catch some wins
p.s. it's not the sites fault I don't win lol

Customer care are nice and friendly. Games working good and page

Documents verivacation is very slow withdraws pending 48 h all so so first time netent wagering only 50% and so may other rules

I have tested that casino because of the excellent grade in AskGamblers, support is really warm and professional, every day a different bonus offer. In overall was great experience.

No chat support in the middle of the night, so needed to send email to get an answer.

The games are very good and that is about all the positive remarks I will give.

Oh where do I start. The payment after 'cashout' has been disgraceful. The site wont let me upload documents even though they are JPEG & under 2MB. I have tried via my PC & phone. I have emailed and chatted so many times. Been given every excuse under the sun haven't recieved them, no files attached your DOB doesn't match our records you name it they have come up with an excuse.

I have now put in a formal complaint to the UK Gambling Commission.

Live chat has such a delay sometimes upto 10 minutes that it's a joke. The telephone lines tell me very quickly I'm no. 1 in the queue and suddenly I go back to number 3 then back to no. 1 and it went on for 20 minutes until I threw the phone down.

I game on other sites who even though HOPA sy they are very professional and abide by the gaming rules so do the other sites I play on and never have I encountered such gross missconduct.

HOPA you are hiding behind your own interpretation of the gaming rules and not doing what the gaming rules state. I hope the gaming commission make you come in line and get the payout system sorted very quickly. You are so quick to take peoples money no questions asked but when they want THEIR money out it's a whole different story and no I dont want to hear anymore lame excuses about how you are trying to protect me and my money, I am very angry.

They have both n'go gaming and netent, very good welcome promotions.
This is the casino I will visit often.

Firts withdrawal is slow. Although they did notice in advance, but need more improvement

I took the bonus winning other a thousand had to play my wager and walked away with 800.

It say s on policy up to 48 hours for it to be processed. This was three day ago I sent all documents on the day so excited to have won that amount I thought I would do something to help my partner who as terminal cancer to help his day to day living so I booked it. Up as was told due to fact I did it all on the day money should be in bank possible friday to be told it gonna take another few days I think it a bit micky taking.

Read the reviews on here and figured I'd give them ok. Overall quite happy.

Good selection of games, easy to navigate. Didn't take bonus offer but won x600 bet on GOT so absolutely no issues with payouts here. Support on chat is good as well.

Game connection. Got kicked out when free spins feature started on KOI Princess...couldn't get back in for several hours due to a problem. Spoke to someone on chat and as promised problem was sorted and I was able to access my game.

First Withdrawal seems a bit slow in comparison to other sites. Requested on 31st of Jan and took a few days before someone contacted me about KYC (normally this happens straight away). Took a few more days to process my documents but having been almost a week, my withdrawal is still showing as pending. I don't so much mind the delay, but the fact that it's been pending for so long (which allows you to cancel it) is a bit sneaky.

Hopa Casino

8 years ago

Dear Craig,

Thanks for your message,

As far as i can see your payment was already processed.
Let me congratulate you again for that win!!!!!

Wish you plenty of Luck and plenty of huge wins !

Best Regards
Support Team

Nearly 6 days after withdrawal was made an still no funds in my account sent in all documents requested after they were asked for by email 3 days after making withdrawal. Asked for time frame as to when I will receive payout an couldnt give me an answer.. disappointed on such a large business.

Been playing pokies online for 10 for years and been a vip at many casino. Hopa casino has by far the best vip service I've come arcoss my personal host is Jack and the main reason I play at hopa casino is the custmor service I get from Jack as a premium player.

Recommended to any high roller who want real vip treatment and customer service. Over all I think the casino awsome I mainly play mobil site witch has all the currentgames and few old ones I like. Only been a member there 3 months but had good luck had my account has reach$10.000 a few times and once $30.000.

Highly recommend hopa.com only thing I don't like is pending time is 48 hours of

Pending time 48 hours to long for modern casino to long
No live chat for 8 hours

Hopa Casino

8 years ago

Thanks for your great words Tyson :)
We wish you plenty of luck

Hopa Team

Hopa is a welcoming casino with a lot of the favorite game!

Customer was excellent...

I've yet to test the withdrawal service.. not yet been that lucky!!

Nothing up to now quite satisfied with what this casino offers!

Hopa Casino

8 years ago

Thanks a lot Milo for the excellent review!
Crossing fingers.

I play since many years. A lot of slots. The most are exclusive for Hopa. The VIP program is great: every Sunday, you have free spins. I use Ewallet, it's about 2 days for a withdraw.

Since 2016, there is no NETENT Games for french players...