What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Hopa Casino - Delayed payment and withdrawal

RESOLVED
Complaint Info
Disputed casino Hopa Casino
Reason Delayed payment
Amount £ 1805
Posted on September 4, 2020

i have submitted 2 withdrawals for a total of 1805 pound on 23 august and still nothing. I have sent all docs required and never got any feedback on my documents.

I have visited the chat multiple times and answers are totally variable, I got agents telling me that everything has been approved and that withdrawal will be executed very soon and I have agents telling me that my account is still under review.

Posted on September 7, 2020

Thank you for alerting us to this matter. We would like to look further into it. Please send your customer ID in an email to this address; [email protected] - and we will investigate further.

We endeavour to provide an update on this Case in 72hrs. In the meantime - please progress any document requests you may have as these are an important part of our regulatory & legal requirements. You can also add your user ID to this thread.

AskGamblers
Posted on September 7, 2020

Dear Hopa Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on September 10, 2020

The withdrawals on this account were issued on Sept 3rd 2020.

AskGamblers
Posted on September 10, 2020

Dear @Og1111,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy