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Cherry Casino

0
CasinoRank
6
Player rating 39 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Backed by a long professional history and Cherry ownership
  • Complete with the entire library of NetEnt games
  • 24/7 support assistance via online contact form
  • Protected with SSL encryption
  • Certified fair by SKL and TST
What we don’t like
  • No US players accepted
  • Limited video poker variety
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Finnish, German, Norwegian

Established

2000

Licences

Malta Gaming Authority

Affiliate Program

Casino Type

Instant Play, Sports, Mobile

Deposit Methods

MasterCard, Neteller, Paysafecard, Visa, Trustly, Skrill, Fast Bank Transfer

Currencies

Euros, Norwegian kroner

Withdrawal Methods

Neteller, Skrill, Visa, Bank Wire Transfer

Withdrawal Times

EWallets: 1-5 days
Bank Transfers: 1-5 days
Cheques: Not offered
Card Payments: 1-5 days
Pending Time: 72 hours

Withdrawal Limit

No Limits

Software

Games Global, NetEnt, Nyx Interactive, Amaya (Chartwell), Yggdrasil Gaming, Thunderkick, Foxium, Sthlm Gaming, Kalamba Games, Push Gaming, Gamomat, Play'n GO, Betsoft, Nolimit City, Fantasma Games, Relax Gaming, Lightning Box, Just For The Win, Big Time Gaming, Quickspin, Pragmatic Play, Red Tiger Gaming

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]
Support Telephone: +356 22766799

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Cherry Casino is a chic NetEnt casino that has been in operation since 2000, although they have a history in land-based gaming that reaches back to 1963. The online casino is currently operated under Cherry Ltd. The casino's games are powered by NetEnt, a leading software developer in the gaming industry. They hold a license from the jurisdiction of Malta. 

Games

Out of all the games that Cherry Casino has to offer, their popular slot games make up their largest selection. They host the entire library of NetEnt video slots, including the creepy Mythic Maiden slot, the sinful Devil's Delight slot, and the magical Jack and the Beanstal slot. They also offer a dozen or so three-reel slots with varying paytables and themes. To top it off, all of the slots at Cherry Casino use the highest graphical quality, with some even offering immersive 3-D animations.

Table games can also be found in abundance at Cherry Casino. They feature 3 different variants of roulette including French roulette, 5 types of blackjack including Double Exposure, and a number of other favourites like baccarat, Let It Ride, and Caribbean Stud Poker. With numerous other casino pokers to top it all off, there is certainly plenty to enjoy.

If it's video poker you're after, Cherry Casino may be able to satisfy your appetite. Unfortunately their selection is somewhat limited, with a total of 4 variants available for play. These are Jacks or Better, Joker Wild, Deuces Wild, and All-American Poker. Although these are certainly the most common varieties and they do play very well, Cherry Casino does lack any games based off of Bonus Poker, another very popular variant.

Support

Cherry Casino support representatives are working around the clock to ensure that no inquiry is left unanswered for too long. From experience, we can say that this is a very good indicator of the quality of the casino itself. Although they lack proper live chat, you can fill out the online contact form and, as long as your inquiry is in English, you can usually expect a reply within 30 minutes. You are free to write correspondence in other languages, but it will take longer for a representative to respond to you.

Security and Fairness

As a company with a long professional history, Cherry Casino understands the importance of player security on the Web. This is why the entire website is protected with SSL encryption, a safety protocol which makes it impossible for anyone to see the data you send to the Cherry Casino server. This makes registration, logging in, banking, and playing all completely safe.

Cherry Casino has always maintained that a fair game is of the utmost importance. This is why they have the Fair Play page easily accessible to anyone interested in learning more about their random number generator. This page contains current certifications from both the SKL and TST, two auditing firms who have reliably verified the genuine randomness of Cherry Casino's NetEnt games.

Player Reviews

6
39 reviews
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Date
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Player rating
iBashkin
December 8, 2020
1

Since the Casino runs Sunmaker and Sunnyplayer as well, it offers a decent amount of games and I like the overall layout of the casino, that is why I quite enjoyed playing at Cherry Casino Group Games.

The customer service is the worst experience I have ever had, I've made a deposit of 50€ and received a bonus, which has not been credited to my account. After contacting the customer service, they've told me it has been forwarded to the responsible department. After two weeks, Nothing has happened.
No compensation, no Bonus, nothing. Took my money and I can go duck myself. I really hope that a representative reads this.

Message
Cherry Casino
December 20, 2020

Hi Ibashkin,

Sorry to hear that you had a bad experience with us. Please come to chat in our opening hours and we can have a look at this issue.

Best Regards
Ronald
Customer Support Cherry Casino

M864Life
November 26, 2019
2

They have a good range of games but who doesn't nowadays? They have also some nice promotions but I would like to get more from a welcome pack than some Free Spins.

They really lost the customer experience touch for a while now. They used to care about the player and do nice innovative features but nowadays they come out so aggressive and some practice are not really ethical. I haven't seen anything new form this Casino for a while - I understand they grew a lot but it sounds like the more they grew the less effort they put into the player's experience. Used to be one of the great ones but ... not really anymore.

Cherry Casino
December 1, 2019

Hi M864LIFE,

Thank you for your review. We are happy to hear from you.

We love to hear your feedback and hope that we are able to act on this to ensure that all of our players are happy with our site!

You can contact us on the following platforms:
Live Chat (English Support) 05:00 - 21:00 GMT
Email ([email protected]) 24 /7

Best Regards,
Emma
Cherry Casino Team

Ncelg
September 12, 2019
1

Many games. Both casino and sportsbook. Weekly bonuses. Design is good. Live chat option. Many cool slot machines, where one can win a lot of money. Funny to play.

They mix up casino and odds bonuses. Sometimes they send out an e-mail with a bonus that says it can be played both on sports and on casino. They often refuse this, until you speak to the 5th customer service agent. They often spend weeks to reply, and by that time the bonuses has already been expired, and I as a customer has lost money. It really seems customer service and they apartment that handles disputes does not check complaints thoroughly.

Until they fix their customer service department, including those on live chat, I can't recommend anyone to play there since they could lose money on this. It is very sad. Perhaps they will respond here and say that they will have a look at my case, but I am interesting that they will educate and fix their customer service for all of their customers - not only for those who complain. This is not about me, but all the players that use or used Cherry Casino.

I do hope they improve.

Message
Cherry Casino
September 15, 2019

Hi NCELG,

Thank you for your review. We are happy to hear from you.


Kindly note that if you are have issues with a bonus please contact us via chat in order to assist you.

Live Chat (English Support) 09:00 - 20:00 GMT
Email ([email protected]) 24 hours

Best Regards,
Emma
CherryTeam

didi379
February 26, 2019
1

Play for a while in this casino. In the beginning it runs quite smoothly. But over time, you show her true face, a player damaging! They delay payments, the support does not respond at all, or only after a long time. And then you lie that the beams are bending. They intentionally delay payouts, probably in the hope that the player continues to play.
There are so much better casinos

Message
Cherry Casino
November 22, 2021

Hi Didi379,

Thank you for taking your time and leaving a review. We appreciate it.

First of all, we would like to apologise for the bad experience you had. Your feedback is very important to us and for our improvement to give the best service. We will take this into consideration and the feedback is noted further.

We are always happy to assist, so never hesitate to contact us if you ever have any further questions or concerns.


You can contact us on:
Live Chat 24/7
Email [email protected]

Best Regards,
Justin
CherryCasino Team

KalebWithA_K
January 5, 2018
7

Idk why, but when I first saw the logo, it reminded me of something else. Lol! Other than that, love this site, the design is near flawless and cash outs are super rapid on here. Like the game selections and bonuses too.

Although there are loads of negative reviews, can’t find nothing wrong with this site!

Message
Cherry Casino
November 22, 2021

Hi Kalebwitha_K,

Thank you for taking your time and leaving a review. We are so happy to hear from you!

I’m glad to hear that you are appreciating our wide selection of games and bonuses we offer. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email.

We appreciate all forms of feedback and use it to become even better at what we do.


You can contact us on:
Live Chat 24/7
Email [email protected]

Best Regards,
Justin
CherryCasino Team

broclol
December 13, 2017
10

Great website, design is flawless and easy to navigate.
Fast verifications and fast payouts aswell, got my pending withdrawals and docs sorted out within 16 hours (and i slept 8 of them since it was nighttime inbetween)

Feels secure and reliable.

But the best part is their support, so polite fun and helpful! Big credit to Harvey who helped me alot and was superpolite and effective aswell. People and support like this make you wanna be loyal to that casino and look past the few flaws (barely none here). Great work!

Only thing missing is some more gamedevelopers, like bigtime and amatic perhaps, or IGT :)

Message
Cherry Casino
November 22, 2021

Hi Broclol,

Thank you for taking your time and leaving a review. We are so happy to hear from you!

I’m glad to hear that you are appreciating our fast withdrawal and verification process together with our fantastic customer support. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email.

We appreciate all forms of feedback and use it to become even better at what we do.


You can contact us on:
Live Chat 24/7
Email [email protected]

Best Regards,
Justin
CherryCasino Team

deadaim
October 31, 2017
1

Nice website, good game selection, easy to deposit. Little else.

Many, many things. Horrific casino/ experience throughout.

5% fees on deposits, buggy games, no live support as advertised, withdrawals take 72 hours to even be looked at at all, verification 3 days. Why play somewhere so stuck in the past when you can play at much better places?

Unconvinced they actually pay players either - player beware.

Message
Cherry Casino
November 22, 2021

Hi Deadaim,

Thank you for taking your time and leaving a review. We appreciate it.

First of all, we would like to apologise for the bad experience you had. Your feedback is very important to us and for our improvement to give the best service. We will take this into consideration and the feedback is noted further.

We are always happy to assist, so never hesitate to contact us if you ever have any further questions or concerns.


You can contact us on:
Live Chat 24/7
Email [email protected]

Best Regards,
Justin
CherryCasino Team

christine1955
October 18, 2017
8

I am a fan of this casino. Nice clean site with an easy to follow layout, quite a good selection of slots to choose from.

My experience with using live chat and email contacts is positive, they have always been professional and helpful.

I made my first withdrawal late on Sunday night and I received the money into my bank account early on Wednesday morning, so very pleased with this. I would recommend playing here and will return again.

I have no issues here, I will definitely play here again.

Message
Cherry Casino
November 22, 2021

Hi Christine1955,

Thank you so much for taking your time and leaving a review. We are so happy to hear from you!

I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email.

We appreciate all forms of feedback and use it to become even better at what we do.


You can contact us on:
Live Chat 24/7
Email [email protected]

Best Regards,
Justin
CherryCasino Team

p4v3l1986
August 1, 2017
9

Very good Casino. They website is designed very good, everything is easy to find.
+ They have a nice game selection.
+ They have many deposit options.
+ I have never wait more than 24hours for a cashout. During daytime I had sometimes my winnings within minutes on my skirll/paypal wallet.
+The only reason why I did not give them 10/10 points is that they changed their bonus policy. Previously if you win, you can cancel bonus and cashout your winnings. Now is your bet mixed with real and bonus money. Is better than a lot of other casinos bonus policy, but no so awesome anymore.

There is nothing to claim.
+ Logo of Cherry Casino looks more like a d*** than a cherry

Message
Cherry Casino
November 22, 2021

Hi P4v3l1986,

Thank you so much for taking your time and leaving a review. We are so happy to hear from you!

I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email.

We appreciate all forms of feedback and use it to become even better at what we do.


You can contact us on:
Live Chat 09:00 - 23:00
Email [email protected]

Best Regards,
Justin
CherryCasino Team

fb_978298148884015
January 7, 2017
8

Their website design meets the eye. Promotion offers are okay a little bit above average comparing to other Casinos with Netent software.

I made a few deposits, I think 3 and I am getting some no deposit freebies, from time to time so they are trying 2 times and are not giving-up instantly on new customers or just one time depositors who were not impressed or they just did not liked the Cherry Casino platform. Solid and 0 negative aspects but it's my opinion did not play a lot here so please take it to account :)

No special problems here just luck of RNG or nice winnings itself.

Message
Cherry Casino
November 22, 2021

Hi Łukasz G,

Thank you so much for taking your time and leaving a review. We are so happy to hear from you!

I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email.

We appreciate all forms of feedback and use it to become even better at what we do.


You can contact us on:
Live Chat 24/7
Email [email protected]

Best Regards,
Justin
CherryCasino Team

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