Cherry Casino is not accepting new players.
- Backed by a long professional history and Cherry ownership
- Complete with the entire library of NetEnt games
- 24/7 support assistance via online contact form
- Protected with SSL encryption
- Certified fair by SKL and TST
- No US players accepted
- Limited video poker variety
- Customer Support
- Responsible Gambling
Bank Transfers: 1-5 days
Cheques: Not offered
Card Payments: 1-5 days
Pending Time: 72 hours
Support Telephone: +356 22766799
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
Cherry Casino is a chic NetEnt casino that has been in operation since 2000, although they have a history in land-based gaming that reaches back to 1963. The online casino is currently operated under Cherry Ltd. The casino's games are powered by NetEnt, a leading software developer in the gaming industry. They hold a license from the jurisdiction of Malta.
Out of all the games that Cherry Casino has to offer, their popular slot games make up their largest selection. They host the entire library of NetEnt video slots, including the creepy Mythic Maiden slot, the sinful Devil's Delight slot, and the magical Jack and the Beanstal slot. They also offer a dozen or so three-reel slots with varying paytables and themes. To top it off, all of the slots at Cherry Casino use the highest graphical quality, with some even offering immersive 3-D animations.
Table games can also be found in abundance at Cherry Casino. They feature 3 different variants of roulette including French roulette, 5 types of blackjack including Double Exposure, and a number of other favourites like baccarat, Let It Ride, and Caribbean Stud Poker. With numerous other casino pokers to top it all off, there is certainly plenty to enjoy.
If it's video poker you're after, Cherry Casino may be able to satisfy your appetite. Unfortunately their selection is somewhat limited, with a total of 4 variants available for play. These are Jacks or Better, Joker Wild, Deuces Wild, and All-American Poker. Although these are certainly the most common varieties and they do play very well, Cherry Casino does lack any games based off of Bonus Poker, another very popular variant.
Cherry Casino support representatives are working around the clock to ensure that no inquiry is left unanswered for too long. From experience, we can say that this is a very good indicator of the quality of the casino itself. Although they lack proper live chat, you can fill out the online contact form and, as long as your inquiry is in English, you can usually expect a reply within 30 minutes. You are free to write correspondence in other languages, but it will take longer for a representative to respond to you.
Security and Fairness
As a company with a long professional history, Cherry Casino understands the importance of player security on the Web. This is why the entire website is protected with SSL encryption, a safety protocol which makes it impossible for anyone to see the data you send to the Cherry Casino server. This makes registration, logging in, banking, and playing all completely safe.
Cherry Casino has always maintained that a fair game is of the utmost importance. This is why they have the Fair Play page easily accessible to anyone interested in learning more about their random number generator. This page contains current certifications from both the SKL and TST, two auditing firms who have reliably verified the genuine randomness of Cherry Casino's NetEnt games.
Recommended by experts
Since the Casino runs Sunmaker and Sunnyplayer as well, it offers a decent amount of games and I like the overall layout of the casino, that is why I quite enjoyed playing at Cherry Casino Group Games.
The customer service is the worst experience I have ever had, I've made a deposit of 50€ and received a bonus, which has not been credited to my account. After contacting the customer service, they've told me it has been forwarded to the responsible department. After two weeks, Nothing has happened.
No compensation, no Bonus, nothing. Took my money and I can go duck myself. I really hope that a representative reads this.
They have a good range of games but who doesn't nowadays? They have also some nice promotions but I would like to get more from a welcome pack than some Free Spins.
They really lost the customer experience touch for a while now. They used to care about the player and do nice innovative features but nowadays they come out so aggressive and some practice are not really ethical. I haven't seen anything new form this Casino for a while - I understand they grew a lot but it sounds like the more they grew the less effort they put into the player's experience. Used to be one of the great ones but ... not really anymore.
Many games. Both casino and sportsbook. Weekly bonuses. Design is good. Live chat option. Many cool slot machines, where one can win a lot of money. Funny to play.
They mix up casino and odds bonuses. Sometimes they send out an e-mail with a bonus that says it can be played both on sports and on casino. They often refuse this, until you speak to the 5th customer service agent. They often spend weeks to reply, and by that time the bonuses has already been expired, and I as a customer has lost money. It really seems customer service and they apartment that handles disputes does not check complaints thoroughly.
Until they fix their customer service department, including those on live chat, I can't recommend anyone to play there since they could lose money on this. It is very sad. Perhaps they will respond here and say that they will have a look at my case, but I am interesting that they will educate and fix their customer service for all of their customers - not only for those who complain. This is not about me, but all the players that use or used Cherry Casino.
I do hope they improve.
Play for a while in this casino. In the beginning it runs quite smoothly. But over time, you show her true face, a player damaging! They delay payments, the support does not respond at all, or only after a long time. And then you lie that the beams are bending. They intentionally delay payouts, probably in the hope that the player continues to play.
There are so much better casinos
Idk why, but when I first saw the logo, it reminded me of something else. Lol! Other than that, love this site, the design is near flawless and cash outs are super rapid on here. Like the game selections and bonuses too.
Although there are loads of negative reviews, can’t find nothing wrong with this site!
Great website, design is flawless and easy to navigate.
Fast verifications and fast payouts aswell, got my pending withdrawals and docs sorted out within 16 hours (and i slept 8 of them since it was nighttime inbetween)
Feels secure and reliable.
But the best part is their support, so polite fun and helpful! Big credit to Harvey who helped me alot and was superpolite and effective aswell. People and support like this make you wanna be loyal to that casino and look past the few flaws (barely none here). Great work!
Only thing missing is some more gamedevelopers, like bigtime and amatic perhaps, or IGT :)
Nice website, good game selection, easy to deposit. Little else.
Many, many things. Horrific casino/ experience throughout.
5% fees on deposits, buggy games, no live support as advertised, withdrawals take 72 hours to even be looked at at all, verification 3 days. Why play somewhere so stuck in the past when you can play at much better places?
Unconvinced they actually pay players either - player beware.
I am a fan of this casino. Nice clean site with an easy to follow layout, quite a good selection of slots to choose from.
My experience with using live chat and email contacts is positive, they have always been professional and helpful.
I made my first withdrawal late on Sunday night and I received the money into my bank account early on Wednesday morning, so very pleased with this. I would recommend playing here and will return again.
I have no issues here, I will definitely play here again.
Very good Casino. They website is designed very good, everything is easy to find.
+ They have a nice game selection.
+ They have many deposit options.
+ I have never wait more than 24hours for a cashout. During daytime I had sometimes my winnings within minutes on my skirll/paypal wallet.
+The only reason why I did not give them 10/10 points is that they changed their bonus policy. Previously if you win, you can cancel bonus and cashout your winnings. Now is your bet mixed with real and bonus money. Is better than a lot of other casinos bonus policy, but no so awesome anymore.
There is nothing to claim.
+ Logo of Cherry Casino looks more like a d*** than a cherry
Their website design meets the eye. Promotion offers are okay a little bit above average comparing to other Casinos with Netent software.
I made a few deposits, I think 3 and I am getting some no deposit freebies, from time to time so they are trying 2 times and are not giving-up instantly on new customers or just one time depositors who were not impressed or they just did not liked the Cherry Casino platform. Solid and 0 negative aspects but it's my opinion did not play a lot here so please take it to account :)
No special problems here just luck of RNG or nice winnings itself.
Cherry Casino Complaints
7 of 10
avg complaint life