Cherry Casino - So slow on a withdrawal request

I have had an account at Cherry Casino for more than a month now and have made regular deposits. Outside of this delayed payment issue, they seem like a great casino with a fresh look and feel.

On October 21, I made a deposit of 300€ from my credit card and played the slots with that real deposited money. I ended up winning a balance of 8420€, which I decided to withdraw after I stopped playing. On the length of the withdrawal process, Cherry Casino states on their site: “We will do our utmost to process any withdrawal as quickly as possible and usually they are cleared within 24 hours, but it could take as long as 72 hours depending on workload.” My withdrawal has now been pending for more than 6 days after all requested documents have been approved.

After more than 72 hours had passed, I contacted the casino support on October 25. The Cherry Casino support is very kind and quick to respond but unfortunately they have not been able to tell me when my money will be transferred. The first explanation was that there is a technical issue regarding my withdrawal and their technical department is working on solving the issue as soon as possible. Since then, the delay reason has changed to an ongoing security check and they have told me that as soon as that is completed, the money will be transferred. I respect security checks, but there has been enough time for Cherry Casino to complete the process.

I hope this issue can be resolved quickly and I kindly ask for Cherry Casino to complete the withdrawal and transfer the 8420€.