Ag Awards

Cherry Casino - Too slow on withdrawals

Complaint Info
Disputed casino Cherry Casino
Reason Delayed payment
Amount kr 31000
Posted on September 15, 2016

I went into cherrycasino and talked with customer service to ask some questions before I started to register an account. A guy named "Hugo" answered all my questions and I was very impressed of the great service I got from him. He is a really nice guy, to bad I didn't meet him again after asking about my money for 10 days now.

The rules are very clear about the bonus: 50 NOK max bet, so I made a deposit of 1500 NOK and doubled it with the bonus. I always followed the 50 NOK max bet playing only jackpot6000 slot. After I lost my real money and bonus, I cancelled the bonus and made another deposit of 1500 NOK and got another 1500 NOK with bonus. This time I went 50 NOK bet and finally I hit the jokers and won 30000 NOK. After that I wagered the entire bonus and made a withdraw of 31000 NOK. I sent all the documents required and all the documents were verified the next day.

Then after almost I week I went in and asked why the withdraw didn't happened yet, and I get the same answers every time. It's either a security check or it's into the financial department waiting to get withdrawn. Now it's been 10-11 days and still I get the same answers, and it's just a shame because I play on different casinos for several hundred thousands of dollars every year and no one has been this slow with the payment. Just to be clear, I have nothing against cherrycasino. The have been mostly kind and it seems like a great casino, but you just can't treat a customer that way. I felt like most people just copy/paste the answers every time I was in there to ask about my money. I hope we can figure this out fast and peaceful and that they won't delay the withdraw next time.

Posted on September 16, 2016


Please accept our apologies for the delay, everything is in order and the payment has now been processed.

Please confirm when you receive your withdrawal .

Kind regards,

Posted on September 16, 2016

Sorry about the lack of information, I was a bit unsure how to write a complaint. I got the money to my Neteller account today, thank you very much for your help AskGamblers. I have been reading here for a long time and I'm happy that we have someone that can help us when needed. I also learn a lot about new casinos and lot more, so thanks again for everything and keep up the great work!

Hi Cherry,

Thank you for sending the money to my Neteller. I hope that I can continue playing at your casino without any issues. I don't have anything against security checks or small delays, but two weeks was just to much. Everything else in the casino seems great and I'm looking forward to play some more slots.

Best regards

Ilir Haziri

Posted on September 16, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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