Ag Awards

Cherry Casino - Huge 220,000 SEK withdrawal delayed for months!

Complaint Info
Disputed casino Cherry Casino
Reason Delayed payment
Amount kr 220000
Posted on September 1, 2016

So, at June the 20 I started a account at cherry casino and deposit around 100 US dollars so you guys kind of know how much money its all about, so not in swedish krona this time. I did take a bonus and I got 50 dollars more to play,"welcome bonus" I reacting the amount 65 times like I both read and she told me on the phone to do before I can make a withdraw, and then alter I won and reacting the amount, I call the casino to confirm the money was my own now, and she "Hanna" congratulated me on my total win of 25872 US dollars. 220000 swedish kr. I stopt playing at this specific amount. And that is my withdraw. I have a TONS of e-mail there they talk about time and all kind of rutins they have to do, and the section for payment only works this or that time on the weekends etc etc... Please write if I have forgotten something. Or any questions. Iam gonna attach files below. Screenshots at dates. Maybe you can translate the e-mail she promise my winning amount when the section for payment is done with there work, and shes sorry for the time etc etc, if you want me send all the e-mails, tell me and I send it all. //Mathias

Posted on September 3, 2016

Dear @Bocken21,

Please let us know if there's some update on your issue.

Posted on September 3, 2016

Hi! No, no updates has been done. I have not even heard from them.

Posted on September 7, 2016

Hi Mathias,

Apologies for the delay, the matter has been investigated and I believe that you have been contacted by a CherryCasino representative. Your withdrawal has been approved in full and payment sent. Please can you confirm receipt.


Posted on September 7, 2016

Hi! Everything is in order and I have got my payment :) Thank you!

Posted on September 8, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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