Casino cruise confiscated my winnings on the 8th of March, 2016.
On the 7th of March, I made a 50 pound deposit and was awarded 200% bonus. After playing according to your terms and conditions: do not placing a wager of more than 5 pounds on the video slots and do not using any double up/gamble feature in any game, I successfully completed the 40x wagering requirement of the bonus funds and was left with 800 pounds balance, making 750 pounds profit.
Being completely overwhelming with positive emotions (it was my first such a big win in the casino) I decided to make a withdrawal (No. 2513069170) on the same day.
The next day, on the 8 of of March, I received an email from suppor[email protected]asinocruise.com, saying that my winnings have been removed due to a breach of the bonus' Terms and Conditions. Being completely clueless on what could possibly have been a breach of the terms and conditions I contacted the live support. The representative told me that my winnings have been removed because I was not entitled to the welcome bonus, as I made my initial deposit using moneybookers.
Please refer to the attached screen shot 1, showing the message to select the bonus, which pops up when you are trying to make your first deposit using SKRILL. It provides an option to select the bonus, when using the bookmakers. Which I successfully did, deposited, received a bonus and completed the wagering requirements, without having a clue that I may not be entitled for the bonus, as they say now.
I believe that CasinoCruise is acting completely unfair- attracting players by offering sign up bonuses, awarding them and then saying that one was not entitled for a bonus in the first place. As I see it, casino shall either not grant the bonuses if the player is not entitled for one using SKRILL or if
they give the bonus, then they shall not confiscate the rightful winnings.
Although very unlikely, I really hope that CasinoCruise takes the responsibility and applies fair approach towards this situation.