Rejected, bogus player claim: Casino Cruise - Withdrawal delay

lorrained Ireland
posted on February 18, 2016.

Having won 550 euro I went thru the proper channels verification etc. Emailed casino support a number of times. Checked my online banking. Casino cruise is telling my my withdrawl was successful. To contact my bank as to where it is. I've been with my bank for over ten years. Never had a problem. The money isn't there. Sent more emails requesting a reference number. Transaction I'd. No reply. I wagered quite a lot of money at casino cruise. It would appear to me I've been had. The money just wasn't put in my account. Please explain? ??

posted on February 19, 2016.

Hi lorrained,

Please contact Casino Cruise support via email and mention its with the regards to Askgamblers forum as we cannot recognize the player.

Kind Regards,
Casino Cruise

posted on February 19, 2016.

We have been provided with the undisputed evidence by the casino's management which clearly shows that player received the winnings within a couple of hours after complaint's submission at AskGamblers.

Based on the fact that player had more than 18 hours to inform us that he/she received the money after submitting the complaint, but never bothered doing so, we have decided to reject this case.