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Rejected, bogus player claim: Casino Cruise - Confiscation of winnings

Complaint Info
Disputed casino Casino Cruise
Reason Declined payment
Amount £ 1000
Posted on February 26, 2016

I had placed my first deposit of 20 pounds. I had accepted the welcome bonus and proceed to play with both my money and the bonus on a slot game. I stuck to the rules of not betting over £5 . That was until I'd won 1400 pounds and knew that I was fully out of the wagering requirements. In the rules it states that while in the wagering part of your play you may not bet over £5 up until £1400 pounds I stuck to the rules. The mo eye I then bet above that was my own money and not a bonus. I'd very much appreciate a reply to resolve this matter. I won a £1000 in good faith and stuck to the rules. I'm also very confused at the fact if this is the rule of betting over £5 is not aloud at all , you shouldn't be able to do so within that game. It seems very misleading and I'm aware that I'm not the only one to suffer from such a very odd rule. It's very dishonest to put such a rule. I withdrew my £1000 and it took them for me to place more money on there site then decide to halt my game and I had to all them to find out what was going on. I would really hope this can be sorted in my favour. Many thanks . Mrs t Johnson

Posted on February 26, 2016

AskGamblers Complaints Team has been provided with the enough information and evidence in regards of this complaint to confirm the fact that Casino Cruise acted in full compliance with their Terms and Conditions. Player breached the maximum betting rule while playing with the bonus money by placing 34 consecutive 10 pounds bet on Guns N' Roses Touch game.

And since AskGamblers Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. Therefore this complaint is being rejected.

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