I have made withdrawals on may 11th - 13th, in the amount of 18 * 21500 NOK - around 40000 euros, after a very good Twin Spin Win on may 11th. The casino has never doubted the legitimacy of the win (no bonus money etc), all my documents have been approved from day one playing, and also Casino Cruise has told me I will get my withdrawals processed within days now for the last 3 weeks.
On may, 24th - one week ago, two - 2 of my 18 came into my account - meaning 11% of the sum. Nothing more since the last week, sounding an alarm here.
Let me state that VIP support is polite and quick in replying. However, I would like you to make inquiries whether Casino Cruise is a legitimate casino. Stating that payments will be made but not making them may be fraud, I quote the legal definition of "fraud" as: "A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury."
Here is a sample of my communications with CasinoCruise, dating may 27th, at 2.18 PM.
Your withdrawals are in process and as soon as we got any news we will let you know.
Here a mail from may 22th, 2.35 PM.
Your withdrawals are being released as we speak, as per our withdrawal T&Cs. Will you be re-opening your account anytime soon?
We would like to see you playing with again, as not only do we have some great offers but some awesome new games in the pipeline.
All the best,
I made a temporary closing of my account until june, 12th. On may 28th, 5.34 PM, I got this mail, stating that I had reversed one of my withdrawals. However - as my account is temporarily closed until june, 12th, this is a breach of both security and of terms & conditions regarding my account. Here is the mail (in norwegian):
Ditt uttak har blitt reversert ‘29/05/2016 15:34:27", og pengene har blitt returnert til din spillekonto. Ta gjerne kontakt med kundestøtte hvis du har spørsmål angående denne transaksjonen.
Transaksjons-ID: 2727270264Transaksjonsdato: 11/05/2016 10:55:07 Beløp: 21500.00 NOK.
Dear Ask Gamblers, as I stated, I have been happy both with playing and the nice service at Casino Cruise, but in order to be a legitimate casino, they need to keep their end of the deal!