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Casino Cruise - Withdrawal delay 15/7/16

RESOLVED
Complaint Info
Disputed casino Casino Cruise
Reason Delayed payment
Amount £ 106
Posted on August 4, 2016

Firstly I won £300 but was then told after submitting documents that I had self excluded from Jetbull.com which should be more clear that these are linked.

Then I was told I would receive £106 return for the deposits I made, this was processed 15/7/2016 and still hasn't been added to my bank account. Live chat keep telling me different things! Resolve ASAP!

Posted on August 4, 2016

Hi RIDGWAY88,

I have been informed by our Customer Support that your funds have been processed on 01.08.2016.

Apologies for the delay.

Kind Regards,
Casino Cruise

AskGamblers
Posted on August 7, 2016

Dear @Ridgway88,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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