I recently won 1300 pounds without bonus. Tried to withdraw and had to verify, fair enough... Sent in documents I usually use for casinos but on this occasion it was rejected. Ok, sent different ones, rejected again. Finally on the third time it was accepted four days later. Then have to wait for a 24-48 hour period which is for verification. At this point David and Michael lied many times claiming they have nothing to do with the verification yet all of the sudden it was accepted. Oh yeah and they say no managers are available but email an address that no one ever replied to. I think I've sent seven emails and two formal complaints. Not one response. Then I withdraw.. Another 24 to 48 hours wait.... Not it's been 3 days and at this point Emma says it will be done today, wasn't. I speak online to Eva and Anna and they claim finance department don't work on the weekend and we don't pay out on weekend so obviously Emma was lying. I just spoke to Anna and requested to speak to a manager about my, in all honesty, fair complaint and she was very rude saying why would managers work on a Friday and I'm sure if I was patient someone would get back to me in the week. This has been a waste of my time and if I don't get my money I will take those parties involved to court. Luckily I come from a close knit layers.
Worst casino ever purely for lying staff. You'd think they would change their ways after such terrible reviews have been given.
It's day seven not one reply from any manager after many emails I was instructed to communicate with. Still owe me my money.
Saved all chat scripts so will upload soon to see how many lies were told.