Bronze Casino

Item: Bronze Casino
Rating: 1
Author: Bojana D.

Bronze Casino

The casino is closed.

Player Rating 33 reviews

2/10

33 reviews

Complaint Response 116 complaints

2 days avg. 116 complaints

What we like

Instant play
Mobile friendly
Live chat
Live casino
SSL encryption

What we don’t like

Live chat not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana D.

Bronze Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.bronzecasino.com/?lang=en#

Established

2018

Licences

Curacao Gaming Control Board

Company

Alpha Interactive Solutions N.V.

Affiliate Program

Vamos Affiliates

Languages

English, Finnish, German, Italian, Norwegian, Spanish, French, Russian

Casino Type

Instant Play, Mobile, Crypto Casino

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Paysafecard, Postepay, Visa, Przelewy24, Sofort, POLi, Giropay, Multibanco, QIWI, Trustly, Skrill, Bitcoin, TrustPay, UseMyServices, Easy EFT, Zimpler

Deposit Fees

Withdrawal Methods

Maestro, MasterCard, Neteller, Paysafe Card, Visa, Sofort, Wire Transfer, Payz, Skrill

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per month

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, Russian rubles, US dollars, South African Rand, Bitcoin

Pending Time

48-96 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-5 days
Card Payments 24-48 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Betsoft, Play'n GO, NextGen Gaming, Playson, Booming Games, Mr. Slotty, Booongo Gaming, Fugaso, Spinomenal

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+357 25 281 876

FAQ Section

Suggest an edit

Bronze Casino is a medieval themed online casino with a wide selection of video slots, casino games and a live casino. Members can enjoy games from the likes of NetEnt, NextGen Gaming, Booongo Gaming, Betsoft, Playson, Booming Games and others. The site can be reached instantly through a web browser or members can use their mobile casino. Bronze Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Albania, Indonesia, Israel, North Korea, Pakistan, Panama, Spain, the United States and the United Kingdom. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

Bronze Casino is also compatible on the go through mobile devices so players can enjoy their favourite games anytime, anywhere. Games can be played through a mobile browser on smartphone and tablet devices.

Security and Fairness

The casino employs a high level of encryption, so players personal and financial details are secure at all times.

A random number generator is also utilized to ensure games remain fair and random.

Support

Members who need assistance can use the casino live chat facility, however this isn’t available 24/7. Outside of these hours support can be reached by their online contact form, email, phone and postal.

Virtual Games

Players who enjoy video slots will have plenty to choose from with a multitude of gaming providers like NetEnt, Play’n GO, NextGen Gaming, Betsoft, Playson and others. Games can be categorized by provider to make it easier to browse and members can use the in-built search engine. Titles include the Gonzo’s Quest Slot, Hugo2 Slot, Starburst Slot and Thunder Zeus Slot.

In addition to slots, members can also enjoy classic table games like blackjack and roulette. These include games like Blackjack Switch, European Roulette, American Roulette and others.

Video poker fans can also enjoy a selection of card games, so they can bet against other players and take home the pot. These include games like Jacks or Better, Deuces Wild and Joker Poker.

Other games like Keno and Micro Bets can also be enjoyed.

Live Casino

When it comes to live casino games there is plenty to choose from for those who like to bet with a live dealer. Members can enjoy games like Live Blackjack, Live Roulette, Live Baccarat and others open around the clock.

Complaints

Read the complaints other players have left for Bronze Casino. Learn more about complaints.

Show all complaints

Submit complaint

Money not received for a long time

Bronze Casino has closed my account for no reason. I had 600 euros on there of real money to withdraw but I am not able to withdraw due to them closing my account. It's ironic how they closed my account after trying to withdraw my winnings.

I have tried numerous times to contact them and each time they tell me I need to email. I have sent emails including the relevant documents they requested. This was months ago.

The last and only email I received from them was to say they had tried to contact me which was a complete lie. I replied with my contact details and unsurprisingly have not heard a thing. This was back in August.

Unresolved

€600

No reply from casino support about delayed withdrawal

Verification process was confirmed passed on 23rd July. Made a withdrawal request of €255 on 30/08/20 and this was approved 03/09/20. Still not appeared in account a week after being approved. Emailed support but no response. No reason for why it's not received, it's going back on to a card, not a bank transfer

Resolved

€255

Withdrawal still not being processed

I withdrew on the 25/08/2020 for the amount of €1600. Waited a bit with nothing happening so spoke to live chat who said I needed to give them my banking details again because I hadn’t since 2019, this is why there’s a delay. I done that via live chat and they said will be processed, but it still hasn’t been done.

Resolved

€1,600

No sign of withdrawal for 2000

I requested my withdrawal on the 7th August for the value of €2000 still to receive it on the 21st. Informed initially it should be with me in 10 working days by the online chat. Then when I chased it up once that had passed I was passed to a VIP manager who said she had requested a faster payment and it should be with me in 72 hours.

Still no sign and from tomorrow the 72 hours will be up. Starting to lose confidence that this will be sorted as I don’t seem to be getting anywhere.

Resolved

€2,000

Still not received my winnings

Made a withdrawal on the 3rd of August 2020 for 1250 . Sent all information required an was told to wait 10 working days for this to show in my bank . After a lot of rude an none helpful emails from my so called account manger Jill an beening told the same as lot of other people complaint about this company if you can call them thst . That my payment had bounced back an would be reissued a week ago an still no signs of the money I am owed . Stay away from this site it’s a scam

Resolved

€1,250

Not paying my withdrawal

I processed a withdrawal for €750 on 3rd August 2020 and on the 6th August 2020 I received a confirmation email that my withdrawal had been processed and to allow 3-5 business days for funds to appear in account.

I chased this up on the 12th August just to ask when it was paid. I was informed that my payment was paid out and had bounced back.
I was advised that Finance will be reissuing an additional wire for 750 euros and to allow another 3-5 business days.

On 18th August 2020 I again chased this up with the team just to clarify what day my wire payment was made as I had still not received the funds into my account.

I received a response back from Jill the clubs account manager advising that they are hoping I will be paid today but she was waiting for authorization.
My withdrawal has been fast tracked whatever that meant but was waiting for the finance department to open and process her request.

I was somewhat confused by this email but assumed that as she advised my withdrawal would be fast tracked and they were hoping to pay me that day that the funds will appear in my account.

To my disappointment I was advised that my payment was never re-issued as advised in the email dated the 12th August and I received no emails from Bronze Casino advising me of the delay. I was again told that my payment bounced back and that they were trying to re-issue my payment and to again allow 3-5 business days.

I emailed back advising of my sheer disappointment and asked how to raise a complaint, however this information was not forthcoming.

However today 19th August 2020 I received an email advising that the following “ There seems to be an issue with our bank system.
We will credit you your winnings ASAP once its its fixed.
We are very sorry for the inconvenience.
As soon as we pay you, you will be notified as fast as possible.

I want the casino to come pay me my winnings I am just being told conflicting information, no clear clarity when I email. An appalling casino that are clearly delaying paying out their customers.

Resolved

€750

Delayed withdrawal and verification tactics

After being with this casino for 9 months, I’ve just realised why I have never withdrawn before. Last year I submitted my verification details twice, I was asked a few weeks ago, all sent.
Now Sunday night, so we are on day 6 I still haven’t confirmation of my withdrawal. I submitted everything required In 1 email on 21st, for them to come back to me on 23rd to say they needed the info I already sent 2days ago again. So i sent again. They sent an email yet again the same day, asking for info I had just again sent that morning. I received an email saying they had all my documentation, and it will go to the relevant department for verification.
I looked on my account yesterday and saw my withdrawal is still sat there and able to cancel. Spoke to chat who said the verification process has been met and I will get my money soon. I asked her to remove the option where I could cancel. (Still not done)
Got an email today asking for all verification details I have already sent many many times.
I just want my money within the 5 days their terms advises.
Where is my money please, and why do u keep requesting documents I have sent time and time again.

Resolved

€700

Issues with verifying my account

I can't verify my account. I've sent all the required documentation and was advised on 20th June that all documents had passed verification process. Last night customer care agent on chat told me they didn't have the file and to send again then said they are invalid as there's no zip code on them. I have copies of all correspondence and chats. I have a pending withdrawal of 1300 euros.

Resolved

€1,300

Unwanted promotional SMS

I closed my account with Bronze some months ago but continue to receive unwanted sms messages.
Initially I was told by support that it must be a technical glitch, but I suspect they are coming from affiliates, the messages have continued despite sending numerous screenshots and messages to Bronze support who I are not even bothering to respond.

Resolved

Payment still not received after 2 weeks

My withdrawal was approved on the 1st April ‘20 to which I have email confirmation/proof. As per the T&Cs I waited 5 days before trying to contact the Finance department by email to see where my money was to no avail, they seem to be ignoring me. Ive been in touch with the chat service on the website who aren’t much help, they keep telling me I have to send in the same bank statement relating to my card which I have done via email to the finance department and through the chat service on 5+ separate occasions now. On the 9th of April I spoke with the chat service again which I’ve attached the transcript of asking where my money was they tried telling me I needed to send in the same documents again. They eventually confirmed the finance department had all relevant docs. After not receiving the money again I contacted them on the 13th where I was once again told the same story that I needed to send in this bank statement. I’ve now sent in countless times. I reluctantly did so AGAIN and was told they would process it. Frankly I don’t believe a word they say now and would appreciate some help in trying to to resolve the matter.

Resolved

€814

Bronze Casino Complaint Stats

Resolved 114 / 115

Avg. Amount $1,181

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player Rating

2/10 ● 33 reviews

Top reviews from our players

betonline

8 years ago

10/10

Nice bonus and nice free spins although limited to a few games but, hey, it's free money. So far have won my deposit back and I will continue playing. All in all it's a good casino like all other ones from Alpha Interactive. Never had problems with them. Obviously I know I am playing at a casino and that at some stage they are going to win but it is my choice, my way of having fun, spending a few quids the way I like it. Good one Alpha!

People in chat cannot do much but all in all was a good experience.

Inactive user

8 years ago

2/10

When playing with your own money game selection is quite ok.

This is maybe my worst casino experience so far.
- Welcome bonus can be only played on games of 2 providers.
- You can't follow your wagering unless you ask about it from Chat.
- No responsible gambling controls
- Chat was working well for me, but they can't do much.
- They don't respond to their support e-mail. I have tried to contact them 3 times via e-mail, but never got any response. It's been 7-8 days from first e-mail. (I'm trying to close my account permanently, because of the bad general experience I got here).

Didn't win anything, so I can't say if withdrawing works or not.

-P-

Genovese

8 years ago

1/10

Plenty of games. Standard welcome bonus. Live chat. Pretty much a basic layout like any other from Alpha Interactive Solutions N.V. Casinos.

So I joined up as I saw they accepted AUD (but really it's all converted to euros). I noticed they had a 200% bonus with a code you put in upon deposit. I decided to skip the bonus as I had a feeling the bonus would severely limit the game play. Upon deposit I was given the bonus anyway and sure enough you can't play any of the major providers with bonus funds. Your limited to ones like playson(yawn). Played Draculas family and lost half my deposit in a few mins. Went into another game and tried betting $1.50 per spin and every time it would say bet value has been decreased to match bonus??? or something like that. I decided to try another game and every time a new game loads it would say "you have an active previous session" and it would take me back to that game that wont let me spin the $1.50. Go out, clear cache, log back in try Load a new game and again you have a previous session. In the end managed to get it to 0 and tried closing account but chat didn't seem to respond. I honestly don't know what that experience was but I can guarantee I'm avoiding all Alpha Interactive Solutions N.V. Casinos as I remember the same experience at magic slots. Lesson learned.