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Bronze Casino - No sign of withdrawal for 2000

RESOLVED
Complaint Info
Disputed casino Bronze Casino
Reason Delayed payment
Amount € 2000
Richardw995 United Kingdom Message
Posted on August 22, 2020

I requested my withdrawal on the 7th August for the value of €2000 still to receive it on the 21st. Informed initially it should be with me in 10 working days by the online chat. Then when I chased it up once that had passed I was passed to a VIP manager who said she had requested a faster payment and it should be with me in 72 hours.

Still no sign and from tomorrow the 72 hours will be up. Starting to lose confidence that this will be sorted as I don’t seem to be getting anywhere.

Posted on August 23, 2020

We are sorry to see that you have experienced some delays with the payment of your withdrawal request.

The finance team informed us that your withdrawal was paid on the 21st August 2020 to the nominated bank account.

Kindly update us if you received the funds.

AskGamblers
Posted on August 24, 2020

Dear @Richardw995,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Richardw995 United Kingdom Message
Posted on August 24, 2020

No sign yet but they said it would take 5 working days from the 21st, so hopefully should turn up this week

Posted on August 26, 2020

Kindly update us if there is any news and if you have received the funds. Thank you.

AskGamblers
Posted on August 29, 2020

Dear @Richardw995,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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