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Bronze Casino - No reply from casino support about delayed withdrawal

RESOLVED
Complaint Info
Disputed casino Bronze Casino
Reason Delayed payment
Amount € 255
Posted on September 13, 2020

Verification process was confirmed passed on 23rd July. Made a withdrawal request of €255 on 30/08/20 and this was approved 03/09/20. Still not appeared in account a week after being approved. Emailed support but no response. No reason for why it's not received, it's going back on to a card, not a bank transfer

Posted on September 14, 2020

Dear JOOLSER1982,

Thank you for bringing this matter to our attention. We apologise for the issue you encountered with your account.


This is what finance department has informed regarding the issue.

Your withdrawal of 255.00 EUR was paid in 7th September 2020 to the Bank Statement 196694.

Do not hesitate to contact us via live support chat for further assistance.

Kind Regards,

Compliance Bronze Casino

Posted on September 15, 2020

Money was finally received on 11th September, 9 days after it had been approved and 14 days after being requested.

The length if time it takes to withdraw would put me off depositing at the casino in the future.

AskGamblers
Posted on September 15, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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