Money not received for a long time

Dear @Kevboy3032,

Please refrain from posting sensitive information to public posts. We have removed bank details from the latest statement due to privacy issues, and we have emailed all to the casino as a private message.

We thank you for your cooperation and understanding.

I have had the following reply:

Hello Kevin,

Thank you for the email first of all and let me clarify the situation for you.

Since we received information about fraudulent activity from the issuer bank, the account has been closed before you send us the required documents.

An email with an explanation was sent to you, on top of that, tried to reach you via phone call, and an SMS was sent it was on August.

It was important for us to know about a fraudulent activity from which we received information about the issuer bank, and if there are risks with other transactions.

Since we have our protocol, it is still paramount to have a full list of required documents from you, since we got another piece of information about fraudulent activity on 28 August.

In order to be able to continue playing with us, you must complete the verification procedure as part of our regular player protection policy.

Please attach and email us your Credit Card _8007 and Credit Card_0018 back and front sides.

Important: Due to security reasons, we only accept attachments in one of the following file types: .jpg, .jpeg, .png, .pdf.

Please contact us via live support chat if you require any more assistance.

Regards,

Kate H.

Casino account manager.

Bronze Casino

I replied with this:

Hi,

As I previously mentioned when I emailed you back in August i can not send you front and back details of the cards used to deposit because as you know i had some fraudulent activity.

The cards were cut up and new ones sent to me. I will happily send you the new cards if this will help but I did not keep the cut up cards as suggested by Barclays however my account number, sort code and other personal details is the same. Surely this would be proof it is from the same bank.

Once again, I have attached the bank statement that i believe was linked to the card in question, two forms of ID and utility bill.

There’s not much more I can send you but again, here are the other requested details below:

Account Holder name: <details removed>

There must be a way around this. There is money in my account available for withdrawal that belongs to me and I want it.

You can contact my bank or do whatever you need to do to get proof. The money belongs to me and I’ve given you as much available proof as I possibly can.

I have just been through my sms’ and I have no text from bronze. If you called me from an unknown number I would not have answered it as I get too many scam calls.

I’ll await your reply.

<full name removed>

Dear Bronze Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.