Bronze Casino - Withdrawal still not being processed

I withdrew on the 25/08/2020 for the amount of €1600. Waited a bit with nothing happening so spoke to live chat who said I needed to give them my banking details again because I hadn’t since 2019, this is why there’s a delay. I done that via live chat and they said will be processed, but it still hasn’t been done.

Dear all,

This complaint has been reopened as per Bronze Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Thank you for bringing this matter to our attention.


The finance department has informed us the following:

The withdrawal has been paid in 2nd of September.

Do not hesitate to contact us via casino live chat for further assistance.


Kind Regards,

Compliance @BronzeCasino

Dear @Hihello127,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.