Betsson Casino

Problem with withdrawal and payment method

$300

Just want to say I'm full verified in this casino, and have verified many payment options there. I was depositing few times here with mifinity option, now I cannot withdrawal my founds with mifinity, because when I'm trying this, error happens. Casino don't want to withdrawal with another option, even when this is not my fault, they delaying me all the time, and they don't know how to fix this, but still refuses to pay me with another option: verified bank transfer. Waiting now 4 days, when ewallet option should take 1 hour withdrawal...

zł1,250

Delayed payment

Hello, I present my complaint, I have my account verified, I have my 2 withdrawals of 150 PEN and 1520 PEN.

Approved more than 9 days ago, talk to them, I try to contact the casino betsson, but they do not answer me, no one does not have help support, I submit my complaint in AskGamblers with all the details please help I need help.

Locked account with ongoing bid and no option to cashout

S/.1,670

Dear AskGamblers,

Several days prior to September 5th, 2021 I lost 119000 Soles (PEN) in Betsson bets which I knew about the risk, then I succeeded in other bids so by September 5th I had in gains little bit more than 28000 PEN.

In September 5th I performed a combined bet with 28000 PEN for games to be played by next day (September 6th)

In September 6th, 2 hours before the games start; because of familiar matters I decided to ask for the Cashout of this so I logged in but I was not able to see any of my history nor ongoing bets.

I tried several times and then I got the message that my account was locked (as attached), I even checked my email as usual and no special communication found.

Obviously right now I have no way of getting screenshots of my transactions history in betsson as I have no access.

Mainly my complaint is claiming for the Amount Cashout for that bet, 2 hours before games start which I couldn’t perform because Betsson locked my account with no reason, it’s not because of protecting people because they had several days for protecting the user seeing that the user (me) was losing more than 100000 PEN. But no, curiously when the user (me) gained several bets and got little bit more than 28000 PEN then the account was locked and with an ongoing bet!

I need my bet cashout back. That’s what I am requesting.

I tried contacting betsson chat same day (September 6th) but they did not answer properly just saying that I had to wait until someone answers.

Find attached emails since September 16th, day in which I asked for formally enter a complaint because previous days no one told me about a complaint case number.

Actually until now I don’t have any complaint case number, last time I sent a reminder was October 12th and no answer until now.

This is incredible, I am totally conscious about the risk of these games and actually it’s like that, a game so anyone should get fun and being conscious about the risk. I was conscious and took my risk under my control. But the way Betsson is just ignoring me is not the proper way. They only agreed to refund my betsson account backlog but they never answered about my complaint so this is unfair and not proper at all.

Please your support in order to get the cashout back, as I was forbidden to do it on time.

Did not receive the amount withdrawn after a week

It has been longer than the estimated time, which according to the page is 48 working hours, to be exact 7 days (not counting Saturday and Sunday) from which I requested the withdrawal and the payment has not yet reached my bank account. I have tried contacting your help center more than 2 times, but it is not responding. Please give a solution to my case. I had previously requested a withdrawal and it came to me without any problem but this time it is taking longer than normal.

Verification taking more than 9 days

€78

On September 10th, betsson has frozen my account and did not provide any reason, and on September 13t they have requested enhanced verification documents. I was fully verified before this with my identification proof of address and payment method uploads.

I have provided requested additional documents to Betsson on Sep 13th, and they have requested additional documents 5 days ago from today, which i have provided right away again.

Since then, there hasn't been any update on the status of the verification, and my fund has been sitting in their casino for 13 days since they have blocked my account. Please help to resolve this issue. I was very patient up to this point, because I thought additional documents were going to be approved within 1-3 days from the submission but it has been 5 days since I provided additional documents and 9 days since I have provided initially requested documents.

My payment does not arrive

$4,679

Goog morning. Its several weeks of waiting but the payment does not arrive. The casino does not responde to my emails despiste sending what is necessary for my attention. On many occassions and through varios channels ask for help but I have no solution until toda. Thanks for your help. I hope they can solve it soon

Rejected

S/.1,646

Three delayed payments

Hello AskGamblers Team,

Firs of all, sorry for my English! I’m from Perú :D

This has been my first soccer betting season, I’m kind of sad because I didn’t have many lucky until the finals, when I won a recovered all my bets on the season and even won a little bit more but... on May 16 I did the first two withdrawals visa card transfer transactions for S/ 200 and S/60 (around US$ 70). The transactions were been approved. I supposed to receive the money transfer within 3-5 business us every time. I have the codes of both transactions if it’s necessary to show.

This is the first time that I have this kind of issues since I’m a Betsson user, today is 29.05.2021 and still no payment. It’s also kind of sad because I used my credit card and I was counting with that money, they said that they money goes to the card that you used to charge money and now I'm kind of worried because I have to pay that bill.

I wrote to the chat many times saying my issue, they sent me to the email support.

I sent all the information and they answered after 7 days requiring info that I’ve already sent when I wrote for the fir time but even with that today may 30 no answer.

I really need the money, on the chat they said to me something like “We’ve already paid you, talk with you bank” and it’s kind of sad in the way that how can I talk with my bank with no information about the payment, even with that... why do I have to take care the issue? When they send me to talk with my bank with no more info about it it’s like nobody cares.

On Sunday may 22, I did the last withdrawals visa card transfer transactions for S/ 230 (60 US$) and the problem it’s the same. Before making that withdrawal, I talked to the chat and they said to me that it was necessary to send the money to the same bank, even when I talked to them about the problem with the first two amounts.

In total, it’s like I’m losing S/ 490.00, the total amount for the 3 withdrawals visa card transfers transactions

I hope you can help me with this issue, I think it’s just about bad information. I have all the papers to prove what I’m saying and I’m opened to talk about solutions.

Thanks AskGamblers Team

Seven delayed small payments

S/.490

Hello AskGamblers Team,

I did a 7 withdrawals visa card transfer transaction us usual for 25 GBP (total 175 GBP) on JAN 16,17,18 and19 / 2021 . The transactions were been approved. I supposed to receive the wire transfer within 3-5 business us every time. I have been playing at betsson casino for a while now and always liked playing there.

Today is 06.02.2021 and still no payment. They asked me for bank statements and i sent it. Тhen I received a e-mail that I will receive an answer within 1-3 working days. Аfter 4 days because I did not receive an answer I wrote a new e-mail and asked them " is there any update. On the same day I received an answer from them that they still looking into this with their provider and once they have any news I will be the first to be informed immediately. But still no answer and payments.

I am looking for Your help AskGamblers, because I made a few more withdrawals in the past few days I hope this problem is solved and I have no problems with my new withdrawals too.

Worst experience with withdrawals

£175

First off, I signed up at Betsson because it's highly recommended here and I have a great deal of respect for Askgamblers. Now onto the issues. I had to verify my account twice which I will attach images. I won some money and requested withdrawal via bank transfer and was informed it was returned or regected from my bank. It wasn't. I am actually friends with the branch manager and she assured me this didn't happen. We requested the transaction number for the failed bank wire and they refuse to give it. I will attach documentation. They insisted I entered the wrong info. I've had to account for almost 20 years. I know these numbers were correct. Either way, I submitted another bank wire. Surprise! It was returned back to my player account. I'm not onto my third attempt. Why will this time be different? I requested email money transfer which they refuse. I'm shocked this casino is recommended. I've lost sleep this week with this nonsense! I can provide all emails, screenshots.

$11,000

Betsson Casino Complaint Stats

Resolved 18 / 18

Avg. Amount $1,304

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Player Rating

7.6/10 ● 164 reviews

Top reviews from our players

phiro

9 years ago

2/10

1. Fast document verification
2. Deposites whitout a problem
3. Games load fast, good game selection

As I new player I becomes nothing after my deposit.

I write then to support in live chat, the agent is fast online, and there it begins, you need to wait for an answer to long I asked what can they give me for my first deposit because I am a new verified player deposited 50 €, the agent say that they can't offer me nothing after 30 minutes of complaining and saying I contact the team again and again he says he give me free spins. I said ok I received 10 free spins.

I never play there anymore, for this 50 € deposit I could become such a nice welcome bonus anywhere so thank you.

Kind regars PeterZ

fb_10209349987211890

9/10

Lots of campaign, fast withdraw, awesome live chat support.

Like the odds section better thou.

ramszs

10/10

Best casino online, they pay your winnings no matter how much.

nobunaga

1/10

This casino can be withdrawn easily until I win.
Until I win, too. I was thinking this was the best On-line casino.
As soon as I excelled, submission on a lot of forms is requested.
When saying from my experience, I think a person of overseas residence can't draw it out even if he excels consequently.

Hi nobunaga, I'm sorry to hear your not happy with your experience at our casino. Although I do understand the procedure of verifying your account can seem complicated and frustrating, I can assure you this is done for player safety. Additionally we are required in accordance with our licence to verify player accounts based on certain set procedures from our regulator. I would also like to add that the requirement to verify accounts are covered in our terms and conditions. If you still have issues with verifying your account, please contact our customer support so we can assist you further with it. Best Regards, Halvor Betsson Group

Betsson Casino 10 years ago

LilianInThaHouse

6/10

Betsson Casino has in the offer games of more software providers including the Microgaming and NetEnt. This casino is one of the best rated on the AG list of casinos. I had an unpleasant situation with this casino so Betsson will receive a lower grade from me.

But before that, I will say something about the look of their home page. I did not like it much the look of their home page. Simply, there is too much data and too many tabs so that the navigation is not easy at all. For example, it took me a few minutes to find the live chat tab.

Shortly after I made an account at the casino on my e-mail arrived two welcome bonus offers from the casino. In fact, I could choose between the welcome offers sportbook and casino. I chose the Casino bonus and clicked on the tab below. The tab was a link to the casino banking page. From the methods for deposit I chose Neteller and I made a deposit of 30 euros. But after 10 minutes of waiting the bonus money was not added to my balance. That's why I contacted the casino support via live chat. I think they have the fastest live chat support in the whole industry. Their operator was on the line at the same moment. When I asked why I did not receive the bonus money he answered with a question, did you have read the bonus T & C and gave me a link where I could read the bonus T & C. The bonus was not available for players who come from my country. I asked the operator why they send offers on the mail to players for which this offer is not available. The answer I got that it is automatic email did not satisfy me and I felt cheated by the casino.

To make the situation even worse I lost 30 euros within 15 minutes on the Steam Tower slot game. For Betsson Casino I give 6 out of 10 possible stars.

zerooo

9/10

Betsson Casino is one of casinos I joined recently. After I watched a few big win which was won on this casino, I decided to create account on their site. I saw they offer a lot of different games, they offer different software providers for that, but my favorite is still NetEnt and Microgaming. At this casino you can find also games from Evolution Gaming, Nyx Interactive, Play'n GO, AG software and Jadestone software. Beside slots they also run sportsbook, live casino, poker, scratch and bingo.

After I created account I visited promotions site and saw they don't offer casino bonus for me. The welcome bonus was not available for my country, I was a little disappointed about that.

I made deposit of 20€ to tried out DOA. After I made few spins on it, I received free spins feature and I won little less than 100x of my bet size so I decided to continue with it. Few minutes later I received free spins feature again and this paid similar like first time. My balance was at around 80€ so I decided to cash out something, I leaved 20€ on my balance the rest of it I requested to withdraw. Later I raised my bet if I caught something bigger but at the end my balance reaches 0.

I received money on e-wallet in 24 hours after I requested it. They don't ask for any documents that time. I didn't try their live chat support, because I did not have any questions or problems. I think this is casino which you can trust, they have great rating here. I think I will make another deposit here in the future to try out some different games. I will rate this casino as 9; I will take them 1 point for welcome bonus which I can't claim it.

luckyshark

10/10

This online Casino is by far the best online Casino I have ever played. They always pay my withdrawals way of bank transfer in 2 days. I have won thousands and they never delayed any of the payments.

Customer support is amazing and always willing to help. They have an amazing choice of all kinds of slot games. They also are involved with sports betting, poker and live casino if that is your thing. I am a slots lover and their layout of games is awesome.

I always recommend this Casino to my friends. I have played over 60 others but I have finally found my home with Betsson. Give it a try, they give you a 100 percent bonus for first time players.

I rate this Casino 10 out of 10. I am a real player and satisfied customer.

I have nothing bad to say about this Casino. They are hands down the best of the best.

Adebisi213

9/10

Betsson Casino is one of the better and most reputable casino brands in the industry. Despite this knowledge it actually took me a while to sign up with them. With a 100% welcome bonus up to 150 euros offered at that time, the incentive to join was rewarding enough for me.

Their website looks very professional and that’s usually always a good sign. I like it when many different games are offered under one roof. They offer games from all big software providers, including Microgaming, NetEnt, IGT, NextGen and even some exclusive games called Betsson Classics with a jackpot network attached to them.

But that’s not all folks, there are also live table games on offer in addition to sportsbetting and poker. So all in all it’s almost impossible to get bored. I took the welcome bonus when I joined and deposited through Skrill. They offer plenty of convenient deposit options and their support is very friendly.

I was even pleasantly surprised when I received support in my own language. That showed that Betsson was very serious about their operation. There was almost no waiting time as well before I got a customer support representative available.

Another pro about Betsson is that they often organise terrific promotions, including raffles and exotic trips that can be won by playing their games. Although I was never lucky enough to be on the winning end, I do like the fact they have something extra to offer to their players in term of loyalty. How did I fair with my deposit though, you might wonder?

Well I deposited 150 euros and received another 150 euros to make it 300. Not sure what was going through my mind back then, because I chose to play Immortal Romance on 3 euro per spin and DOA on 2.70 per spin.

It didn’t take look before my bankroll dried up eventually since both were as cold as the Arctic. Despite a couple other deposits I made with them, I never got to the position to withdraw so I can't really comment on their withdrawal speed. But if we have to believe the experiences from other players, then their withdrawal process is quite fast.

Another thing I liked is that I often get emails with free spins from them even though I haven’t played there in a while. Shows that they really value a customer. And the fact the site has produced so many millionaires, means that they are definitely worth a shot.

I would recommend them and kind of regret not playing there more often compared to some other casinos that don't treat me very well any more. I'm going to give them a 9/10 rating and can warmly recommend them.

Simply nothing to dislike besides my results. Something the casino of course can't be held responsible for.

Ahmo6

8/10

My review shall be about Betsson Casino. This is a really decent brand of a casino that I thought to give it a shoot. First of all their casino is powered by Microgaming, NetEnt, PartyGaming and many other softwares.

So after my sign up and confirmation I noticed that their site is really appealing but also it is very overcrowded for my taste. It took me a while to find certain things and actually get use to it.

I contacted their support to give me a better vision about the bonuses they have. It took about a minute until I was connected with someone and once I was connected it took some time until I got a respond. But on the positive side they are very kind and helpful, so I didn't mind the waiting time at all. I took their 100% bonus offer when I deposited 20$. They also had a mobile version to play on which I didn't try out at that moment but will surely, because I am kinda trying that out nowadays.

As a first game that I choose to play was Mega Fortune Dreams that I kinda started to love and also this was their most played game so why not play it my self.I was playing with 0.40$ bet per spin, it took me about 5 minutes before I got some winnings. The wild symbol helped me a lot in many situation plus had it couple of times where three of them appeared and gave me respins. Didn't manage to hit the 3 or more scatter symbols for free spins, but did manage to hit bonus feature, but wasn't very lucky at that. In the end I had a lot of empty spins or spins with low winnings so I decided to back down and come back later to try out their mobile version with the little money I had left.

Overall a very classy casino that deserves a recommend from me. 8/10 !

Tweeksta