Betsson Casino

Betsson Casino - Problem with withdrawal and payment method

$300.2

Just want to say I'm full verified in this casino, and have verified many payment options there. I was depositing few times here with mifinity option, now I cannot withdrawal my founds with mifinity, because when I'm trying this, error happens. Casino don't want to withdrawal with another option, even when this is not my fault, they delaying me all the time, and they don't know how to fix this, but still refuses to pay me with another option: verified bank transfer. Waiting now 4 days, when ewallet option should take 1 hour withdrawal...

Betsson Casino - Delayed payment

zł1250

Hello, I present my complaint, I have my account verified, I have my 2 withdrawals of 150 PEN and 1520 PEN.

Approved more than 9 days ago, talk to them, I try to contact the casino betsson, but they do not answer me, no one does not have help support, I submit my complaint in AskGamblers with all the details please help I need help.

Betsson Casino - Locked account with ongoing bid and no option to cashout

S/.1670

Dear AskGamblers,

Several days prior to September 5th, 2021 I lost 119000 Soles (PEN) in Betsson bets which I knew about the risk, then I succeeded in other bids so by September 5th I had in gains little bit more than 28000 PEN.

In September 5th I performed a combined bet with 28000 PEN for games to be played by next day (September 6th)

In September 6th, 2 hours before the games start; because of familiar matters I decided to ask for the Cashout of this so I logged in but I was not able to see any of my history nor ongoing bets.

I tried several times and then I got the message that my account was locked (as attached), I even checked my email as usual and no special communication found.

Obviously right now I have no way of getting screenshots of my transactions history in betsson as I have no access.

Mainly my complaint is claiming for the Amount Cashout for that bet, 2 hours before games start which I couldn’t perform because Betsson locked my account with no reason, it’s not because of protecting people because they had several days for protecting the user seeing that the user (me) was losing more than 100000 PEN. But no, curiously when the user (me) gained several bets and got little bit more than 28000 PEN then the account was locked and with an ongoing bet!

I need my bet cashout back. That’s what I am requesting.

I tried contacting betsson chat same day (September 6th) but they did not answer properly just saying that I had to wait until someone answers.

Find attached emails since September 16th, day in which I asked for formally enter a complaint because previous days no one told me about a complaint case number.

Actually until now I don’t have any complaint case number, last time I sent a reminder was October 12th and no answer until now.

This is incredible, I am totally conscious about the risk of these games and actually it’s like that, a game so anyone should get fun and being conscious about the risk. I was conscious and took my risk under my control. But the way Betsson is just ignoring me is not the proper way. They only agreed to refund my betsson account backlog but they never answered about my complaint so this is unfair and not proper at all.

Please your support in order to get the cashout back, as I was forbidden to do it on time.

Betsson Casino - Did not receive the amount withdrawn after a week

S/.28000

It has been longer than the estimated time, which according to the page is 48 working hours, to be exact 7 days (not counting Saturday and Sunday) from which I requested the withdrawal and the payment has not yet reached my bank account. I have tried contacting your help center more than 2 times, but it is not responding. Please give a solution to my case. I had previously requested a withdrawal and it came to me without any problem but this time it is taking longer than normal.

Betsson Casino - Verification taking more than 9 days

€78.4

On September 10th, betsson has frozen my account and did not provide any reason, and on September 13t they have requested enhanced verification documents. I was fully verified before this with my identification proof of address and payment method uploads.

I have provided requested additional documents to Betsson on Sep 13th, and they have requested additional documents 5 days ago from today, which i have provided right away again.

Since then, there hasn't been any update on the status of the verification, and my fund has been sitting in their casino for 13 days since they have blocked my account. Please help to resolve this issue. I was very patient up to this point, because I thought additional documents were going to be approved within 1-3 days from the submission but it has been 5 days since I provided additional documents and 9 days since I have provided initially requested documents.

Betsson Casino - My payment does not arrive

$4679

Goog morning. Its several weeks of waiting but the payment does not arrive. The casino does not responde to my emails despiste sending what is necessary for my attention. On many occassions and through varios channels ask for help but I have no solution until toda. Thanks for your help. I hope they can solve it soon

Abgelehnt

S/.1646

Beschwerde-Statistik

Gelöst 18

Durchschn. Betrag $ 1,990

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

7.7/10 ● 171 Bewertungen

Top-Bewertungen unserer Spieler

Tartan

1/10

They closed my 9-year-old account after it was inactive for 2 years. It is a permanent closure… they call it a business decision. This site is sketchy. I tried to solve it with their support but they just keep responding like AI. ”Business decision”

Carlsv

10/10

Really enjoyed playing here! The site’s design is clean and inviting, making navigation easy. A wide array of games that keep me coming back. Sweet bonuses, and good withdrawal methods!

Yahor

1/10

I started playing at the Betsson casino not long ago, transitioning from other platforms, and until the moment of withdrawing funds, I often encountered minor glitches in the site's operation, but I tried to overlook them. However, when it came to withdrawing my winnings, ignoring the elephant in the room became completely impossible!

Having experience playing at other casinos, I know how important it is to responsibly approach the verification of your data – I did this in the case of playing at Betsson, successfully and fully verifying my personal information. However, as soon as it was time to claim my winnings, an unpleasant surprise awaited me from the casino administration: it turns out that successful verification at Betsson does not guarantee you receiving your own winnings! On the contrary, the dubious characters from the casino administration stated that in order to withdraw the money, I first need to undergo verification at CasinoEuro!

There is no doubt that this whole story was invented solely to keep the money on the casino balance for as long as possible or to prevent it from leaving altogether. After all, who knows what the next ""mandatory step"" for verifying my verification (!!!) these charlatans will take? I'm sure I'm not the only one who has encountered such a problem, so I urge you to share your gaming experience at this casino.

Togalord

1/10

Took longer than 2 weeks to process my $6000 usd withdrawal in the MX website and I ended up spending the money because I thought they would never pay me. Then they cancelled my account. They initially said that the maximum time it could take was “24 hours”.

sav

10/10

Amazing casino! Underrated. Needs to be up there among the top online casinos. Games paid out nicely. I deposited $35 AUD, received 100% match bonus, completed the wagering and cashed out $1000. No issues at all.
Verification completed on the spot and funds landed in my crypto wallet within a few short hours. Customer support were helpful and responded promptly.

JamesR

8/10

I love the fact that there are so many games and different providers. They also have a very nice variety of promotional offers. I think it's a really trustful casino.

It would be nice if they could have some more payment methods. I think that limits my life journey as a player. Cashout can also take a long (at least from Brazil)

EstElle906090

8/10

The owner is the Swedish company Betsson Group, which has been in the gambling industry for more than 40 years. First, a bookmaker appeared online in 2002, and in 2003 Betsson Casino was opened. In addition to Betsson Casino, the company owns two more: Cherry casino and Euro casino. All this certainly inspires great confidence and reliability. If you like betting on sports events, I definitely recommend visiting this section. You can bet on football, cycling, American football, baseball, hockey, handball, basketball, golf, rugby, tennis, and others. If you like betting on sports events, I definitely recommend visiting this section. You can bet on football, cycling, American football, baseball, hockey, handball, basketball, golf, rugby, tennis, and others.

I would like more payment systems and to be able to make a deposit without throwing the cache and losing on commission, sometimes it is impossible to play the slot because of territorial attachment.

Nikola-KEY

8/10

Betsson casino has been in the casino for a long time now, and we have seen innovation grow here with more helpful quick chat support. I believe that there is more success on that end as it was a huge help among many problems that players encounter..

There are definitely a lot of flaws for the casino, and that is why I am giving it an 8. However, we have seen some concerning problems with the lack of transaction options that is going to keep players hooked and keen to play at this point as well..

RayGreen

8/10

This casino was my favourite 2-3 years ago, but now I see more and more problems with this site. It works unstable sometimes and even the support service can't fix the lags that I have. I don't know how it works.

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