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Betsson Casino - Did not receive the amount withdrawn after a week


Complaint Info

Disputed casino

Betsson Casino


€ 78.4

Tyan Peru
Posted on September 30, 2021

It has been longer than the estimated time, which according to the page is 48 working hours, to be exact 7 days (not counting Saturday and Sunday) from which I requested the withdrawal and the payment has not yet reached my bank account. I have tried contacting your help center more than 2 times, but it is not responding. Please give a solution to my case. I had previously requested a withdrawal and it came to me without any problem but this time it is taking longer than normal.

Posted on October 6, 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Posted on November 3, 2021

Dear @Tyan,

The AskGamblers Complaint Team has been informed that the issue is now resolved and we are kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betsson Casino Complaints

  • 18 of 18 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,304 USD avg amount

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