Cassino Betsson

Betsson Casino - No way to use my deposit payment method for withdrawals, no further help and updates after 4+ days

R$4070

I am not sure if this is a genuine problem or just poor public relations from Betsson Casino. I saw that Betsson seemed to have a good reputation so I joined this week. As it was, I got lucky on my first day and decided to withdraw some of my winnings as I used a Visa credit card to pay money into the casino and wanted to use the same method to withdraw. Instead, when I tried to withdraw money, I found that there was no way to do it. Every option was blocked. I spoke to chat who said that it was an issue they were aware of and their team would contact me. I waited a day and was not contacted so again spoke to chat a day and got the same response. No one from the casino has contacted me in the last four days. I am therefore not sure why they are so highly rated. Up until this experience, I thought they seemed like a good casino.

I have been playing casinos for almost 20 years and have never struck this problem as I usually check the reputation of a casino first. I would like to know when or if I can withdraw my winnings. I have attached screenshots that I took today.

Regards

Basil < surname removed >

Betsson Casino - Problem with withdrawal and payment method

$300.2

Just want to say I'm full verified in this casino, and have verified many payment options there. I was depositing few times here with mifinity option, now I cannot withdrawal my founds with mifinity, because when I'm trying this, error happens. Casino don't want to withdrawal with another option, even when this is not my fault, they delaying me all the time, and they don't know how to fix this, but still refuses to pay me with another option: verified bank transfer. Waiting now 4 days, when ewallet option should take 1 hour withdrawal...

Betsson Casino - Delayed payment

zł1250

Hello, I present my complaint, I have my account verified, I have my 2 withdrawals of 150 PEN and 1520 PEN.

Approved more than 9 days ago, talk to them, I try to contact the casino betsson, but they do not answer me, no one does not have help support, I submit my complaint in AskGamblers with all the details please help I need help.

Betsson Casino - Locked account with ongoing bid and no option to cashout

S/.1670

Dear AskGamblers,

Several days prior to September 5th, 2021 I lost 119000 Soles (PEN) in Betsson bets which I knew about the risk, then I succeeded in other bids so by September 5th I had in gains little bit more than 28000 PEN.

In September 5th I performed a combined bet with 28000 PEN for games to be played by next day (September 6th)

In September 6th, 2 hours before the games start; because of familiar matters I decided to ask for the Cashout of this so I logged in but I was not able to see any of my history nor ongoing bets.

I tried several times and then I got the message that my account was locked (as attached), I even checked my email as usual and no special communication found.

Obviously right now I have no way of getting screenshots of my transactions history in betsson as I have no access.

Mainly my complaint is claiming for the Amount Cashout for that bet, 2 hours before games start which I couldn’t perform because Betsson locked my account with no reason, it’s not because of protecting people because they had several days for protecting the user seeing that the user (me) was losing more than 100000 PEN. But no, curiously when the user (me) gained several bets and got little bit more than 28000 PEN then the account was locked and with an ongoing bet!

I need my bet cashout back. That’s what I am requesting.

I tried contacting betsson chat same day (September 6th) but they did not answer properly just saying that I had to wait until someone answers.

Find attached emails since September 16th, day in which I asked for formally enter a complaint because previous days no one told me about a complaint case number.

Actually until now I don’t have any complaint case number, last time I sent a reminder was October 12th and no answer until now.

This is incredible, I am totally conscious about the risk of these games and actually it’s like that, a game so anyone should get fun and being conscious about the risk. I was conscious and took my risk under my control. But the way Betsson is just ignoring me is not the proper way. They only agreed to refund my betsson account backlog but they never answered about my complaint so this is unfair and not proper at all.

Please your support in order to get the cashout back, as I was forbidden to do it on time.

Betsson Casino - Did not receive the amount withdrawn after a week

S/.28000

It has been longer than the estimated time, which according to the page is 48 working hours, to be exact 7 days (not counting Saturday and Sunday) from which I requested the withdrawal and the payment has not yet reached my bank account. I have tried contacting your help center more than 2 times, but it is not responding. Please give a solution to my case. I had previously requested a withdrawal and it came to me without any problem but this time it is taking longer than normal.

Betsson Casino - Verification taking more than 9 days

€78.4

On September 10th, betsson has frozen my account and did not provide any reason, and on September 13t they have requested enhanced verification documents. I was fully verified before this with my identification proof of address and payment method uploads.

I have provided requested additional documents to Betsson on Sep 13th, and they have requested additional documents 5 days ago from today, which i have provided right away again.

Since then, there hasn't been any update on the status of the verification, and my fund has been sitting in their casino for 13 days since they have blocked my account. Please help to resolve this issue. I was very patient up to this point, because I thought additional documents were going to be approved within 1-3 days from the submission but it has been 5 days since I provided additional documents and 9 days since I have provided initially requested documents.

Betsson Casino - My payment does not arrive

$4679

Goog morning. Its several weeks of waiting but the payment does not arrive. The casino does not responde to my emails despiste sending what is necessary for my attention. On many occassions and through varios channels ask for help but I have no solution until toda. Thanks for your help. I hope they can solve it soon

Rejeitado

S/.1646

Betsson Casino - Three delayed payments

Hello AskGamblers Team,

Firs of all, sorry for my English! I’m from Perú :D

This has been my first soccer betting season, I’m kind of sad because I didn’t have many lucky until the finals, when I won a recovered all my bets on the season and even won a little bit more but... on May 16 I did the first two withdrawals visa card transfer transactions for S/ 200 and S/60 (around US$ 70). The transactions were been approved. I supposed to receive the money transfer within 3-5 business us every time. I have the codes of both transactions if it’s necessary to show.

This is the first time that I have this kind of issues since I’m a Betsson user, today is 29.05.2021 and still no payment. It’s also kind of sad because I used my credit card and I was counting with that money, they said that they money goes to the card that you used to charge money and now I'm kind of worried because I have to pay that bill.

I wrote to the chat many times saying my issue, they sent me to the email support.

I sent all the information and they answered after 7 days requiring info that I’ve already sent when I wrote for the fir time but even with that today may 30 no answer.

I really need the money, on the chat they said to me something like “We’ve already paid you, talk with you bank” and it’s kind of sad in the way that how can I talk with my bank with no information about the payment, even with that... why do I have to take care the issue? When they send me to talk with my bank with no more info about it it’s like nobody cares.

On Sunday may 22, I did the last withdrawals visa card transfer transactions for S/ 230 (60 US$) and the problem it’s the same. Before making that withdrawal, I talked to the chat and they said to me that it was necessary to send the money to the same bank, even when I talked to them about the problem with the first two amounts.

In total, it’s like I’m losing S/ 490.00, the total amount for the 3 withdrawals visa card transfers transactions

I hope you can help me with this issue, I think it’s just about bad information. I have all the papers to prove what I’m saying and I’m opened to talk about solutions.

Thanks AskGamblers Team

Betsson Casino - Seven delayed small payments

S/.490

Hello AskGamblers Team,

I did a 7 withdrawals visa card transfer transaction us usual for 25 GBP (total 175 GBP) on JAN 16,17,18 and19 / 2021 . The transactions were been approved. I supposed to receive the wire transfer within 3-5 business us every time. I have been playing at betsson casino for a while now and always liked playing there.

Today is 06.02.2021 and still no payment. They asked me for bank statements and i sent it. Тhen I received a e-mail that I will receive an answer within 1-3 working days. Аfter 4 days because I did not receive an answer I wrote a new e-mail and asked them " is there any update. On the same day I received an answer from them that they still looking into this with their provider and once they have any news I will be the first to be informed immediately. But still no answer and payments.

I am looking for Your help AskGamblers, because I made a few more withdrawals in the past few days I hope this problem is solved and I have no problems with my new withdrawals too.

£175

Estatísticas de Reclamações

Resolvido 19

Valor médio $ 2,033

Duração média da reclamação 9 dias

Resposta média 2 dias

Avalie este cassino

Compartilhe suas opiniões com outros jogadores. Seja o primeiro a avaliar este bônus!

Avaliação do jogador

7.6/10 ● 164 revisões

Principais avaliações de nossos jogadores

Ueslen47

há 8 meses

4/10

Devido a nova regulamentação vigente no Brasil, a Betsson ainda se destaca por uma maior variedade de provedores, tornando-se a favorita de muitos apostadores.

Digo por experiência própria que o retorno X depósito ainda está muito abaixo comparando as outras plataformas que jogo. Também estou tendo problemas com travamento nas slots.

Raphael013

há 8 meses

9/10

Comecei a jogar no cassino Betsson há pouco tempo, vindo de outras plataformas, e até o momento de sacar fundos, frequentemente me deparei com pequenas falhas no funcionamento do site, mas tentei ignorá-las. No entanto, quando chegou a hora de sacar meus ganhos, ignorar o elefante na sala tornou-se completamente impossível!

Tendo experiência jogando em outros cassinos, sei como é importante abordar a verificação dos meus dados com responsabilidade – fiz isso no caso de jogar na Betsson, verificando com sucesso e integralmente minhas informações pessoais. No entanto, assim que chegou a hora de reivindicar meus ganhos, uma surpresa desagradável me aguardava da administração do cassino: acontece que uma verificação bem-sucedida na Betsson não garante que você receba seus próprios ganhos! Pelo contrário, os suspeitos da administração do cassino afirmaram que, para sacar o dinheiro, eu primeiro preciso passar por uma verificação no CasinoEuro!

Não há dúvida de que toda essa história foi inventada apenas para manter o dinheiro no saldo do cassino pelo maior tempo possível ou para evitar que ele saia completamente. Afinal, quem sabe qual será o próximo ""passo obrigatório"" para verificar minha verificação (!!!) que esses charlatões tomarão? Tenho certeza de que não sou o único que já passou por esse problema, então peço que compartilhe sua experiência de jogo neste cassino.

Tartan

1/10

They closed my 9-year-old account after it was inactive for 2 years. It is a permanent closure… they call it a business decision. This site is sketchy. I tried to solve it with their support but they just keep responding like AI. ”Business decision”

Carlsv

10/10

Really enjoyed playing here! The site’s design is clean and inviting, making navigation easy. A wide array of games that keep me coming back. Sweet bonuses, and good withdrawal methods!

Yahor

1/10

I started playing at the Betsson casino not long ago, transitioning from other platforms, and until the moment of withdrawing funds, I often encountered minor glitches in the site's operation, but I tried to overlook them. However, when it came to withdrawing my winnings, ignoring the elephant in the room became completely impossible!

Having experience playing at other casinos, I know how important it is to responsibly approach the verification of your data – I did this in the case of playing at Betsson, successfully and fully verifying my personal information. However, as soon as it was time to claim my winnings, an unpleasant surprise awaited me from the casino administration: it turns out that successful verification at Betsson does not guarantee you receiving your own winnings! On the contrary, the dubious characters from the casino administration stated that in order to withdraw the money, I first need to undergo verification at CasinoEuro!

There is no doubt that this whole story was invented solely to keep the money on the casino balance for as long as possible or to prevent it from leaving altogether. After all, who knows what the next ""mandatory step"" for verifying my verification (!!!) these charlatans will take? I'm sure I'm not the only one who has encountered such a problem, so I urge you to share your gaming experience at this casino.

Togalord

1/10

Took longer than 2 weeks to process my $6000 usd withdrawal in the MX website and I ended up spending the money because I thought they would never pay me. Then they cancelled my account. They initially said that the maximum time it could take was “24 hours”.

sav

10/10

Amazing casino! Underrated. Needs to be up there among the top online casinos. Games paid out nicely. I deposited $35 AUD, received 100% match bonus, completed the wagering and cashed out $1000. No issues at all.
Verification completed on the spot and funds landed in my crypto wallet within a few short hours. Customer support were helpful and responded promptly.

JamesR

8/10

I love the fact that there are so many games and different providers. They also have a very nice variety of promotional offers. I think it's a really trustful casino.

It would be nice if they could have some more payment methods. I think that limits my life journey as a player. Cashout can also take a long (at least from Brazil)

EstElle906090

8/10

The owner is the Swedish company Betsson Group, which has been in the gambling industry for more than 40 years. First, a bookmaker appeared online in 2002, and in 2003 Betsson Casino was opened. In addition to Betsson Casino, the company owns two more: Cherry casino and Euro casino. All this certainly inspires great confidence and reliability. If you like betting on sports events, I definitely recommend visiting this section. You can bet on football, cycling, American football, baseball, hockey, handball, basketball, golf, rugby, tennis, and others. If you like betting on sports events, I definitely recommend visiting this section. You can bet on football, cycling, American football, baseball, hockey, handball, basketball, golf, rugby, tennis, and others.

I would like more payment systems and to be able to make a deposit without throwing the cache and losing on commission, sometimes it is impossible to play the slot because of territorial attachment.

Nikola-KEY