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Novibet Casino is restricted in your country.

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Novibet Casino

6.9
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Novibet Casino Review

  • Unlimited withdrawals
  • Top-tier software providers
  • Mobile-friendly
  • UK Gambling License
  • Support hours not posted
  • Encryption not active on login and registration pages
General info & Latest Promos
Website https://www.novibet.co.uk
Established 2010
Owner Novigroup Limited Casinos
Casino Promotion Novibet Casino: 100% up to £250

Novibet Casino is an online casino powered by game supliers such as NetEntMicrogaming, Yggdrasil, Play'n GO, Playson, 1x2 Gaming, Iron Dog StudiosEvolution Gaming, and Scientific Games. The site is completely instant-play and features many of the most popular online slots and table games. In addition, the casino features a live dealer section. Novibet Casino is licensed by the Greek Gaming Commission and the United Kingdom. Novibet Casino holds our highly regarded Certificate of Trust.

Restricted Countries and Territories

The casino does not accept players who reside in Australia, France, Turkey, the United States, or any country or territory where offshore online gambling is prohibited.

Virtual Games

Players at Novibet Casino will find dozens of top NetEnt slots. Among these are some of the most cutting-edge bonus video slots around, such as Jungle Spirit: Call of the Wild Slot, Gonzo's Quest Slot, Jack and the Beanstalk Slot, and Guns N' Roses Slot. Here, you may also come across video slots running on the Microgaming and Barcrest Games software platforms. 

Those who want to hit the tables can try their luck on Novibet Casino’s numerous card and blackjack games. Roulette players have access to variants like French Roulette and European Roulette. The blackjack selection offers games like Spanish 21 Blackjack Gold and Hi Lo 13 Blackjack, among others. Currently there are no table pokers or other virtual table games.

Players looking for something else can try Novibet Casino’s other games. These include a fairly limited selection of multi-hand video pokers, Keno, and scratch games like Bunny Broiler and Beer Fest.

Live Casino

Novibet Casino features real live dealer games broadcast from the NetEnt studios. All of these games are dealt to professional standards and monitored by actual supervisors to ensure fair play. Available titles include multi-player Live Blackjack, as well as both single-player and multi-player Live Roulette and Live Baccarat.

Mobile Gaming

As Novibet Casino is also a mobile casino, players can freely play their favourite online slots on their portable device, too, be it a mobile phone or a tablet.

Support

Players can get in touch with Novibet Casino’s support agents through a live chat service. The exact hours of this service are not posted, but when it’s online, players can get helped within just a minute or two. Players can also contact the support team through email and get a response within 24 hours in most cases.

Security and Fairness

Novibet Casino uses encryption on its cashier page, protecting players’ financial details. However, this encryption is not in place on the registration and login pages, which does leave passwords vulnerable.

All of the games provided by Novibet Casino have consistently been shown to be fair through independent auditing. These tests meet the standards required by the UK Gambling Commission for integrity and statistical randomness. Moreover, Novibet Casino belongs to the revered circle of Certified Casinos, which testifies to the casino's high quality and trustworthiness.

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Novibet Casino Reviews by Players

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greedywinner 1 review
Austria
Reviewed on May 15. 2019

LIKED

Best online casino and sportsbook I have ever played at. Very fast payments. all over site layout is good, selection of games are amazing, My favorite games are avaliable

DISLIKED

Customer care support is not good, takes long time to reply and not really helpful, Support is using only copy paste answers and can’t help with any topic. They just provide the information that they escalated the request to the related Department.
NOVIBET CASINO REPLIED ON MAY 17. 2019
Dear Greedywinner,

Thank you for your comments regarding our site - we pride ourselves on providing great services, so we’re glad you enjoyed it.

However, we apologise that you were not assisted appropriately and will work hard to ensure this doesn’t happen again.

If there is anything we can do to make up for the aforementioned issues, let us know,

Best regards,
Novibet Team
vickyb 1 review
Reviewed on May 2. 2019

DISLIKED

I have £110 of winnings in the account but lost the debit card I originally deposited with. Part of their verification process (Which you need to complete prior to withdrawal) involves you sending a photo of your payment card. When I explained that I could not do this they asked me to send a letter from my bank confirming that the lost card was mine. My bank say they can not do this for security reasons. Instead, I sent Novibet a copy of my bank statement clearly showing the deposit amount however they said this does not prove the card was mine, which is completely wrong. How would I have a transaction to novibet on my bank statement in my name if I had used someone else's card? When I tried to talk to them on live chat they cut me off three times and it took 7 requests for them to let me see a copy of their complaints procedure. I now have no choice but to escalate to IBAS.
NOVIBET CASINO REPLIED ON MAY 8. 2019
Dear VICKYB,

I am writing to confirm that your complaint has been brought to my attention and has undergone an official review.

Fortunately, I am pleased to inform you that your bank statement has been accepted as proof for the card number that you have provided. Furthermore, your withdrawal has already been completed by the payments department. Kindly allow 1-5 working days in order for the aforementioned funds to appear in your bank account.

If there are any other issues, please do not hesitate to contact us.

Kind regards,
Faye Makri
luispita 2 reviews
United Kingdom
Message
Reviewed on April 24. 2019

LIKED

The website has a good design but after my experience, I can't really say nothing else.

DISLIKED

I've deposited and placed a bet on my team, I the noticed I was credited a bonus so had a bit of fun in the slots not winning anything at all and obviously not finishing their wagering requirements. When my bet won and I tried to withdraw my winnings they blocked my account for 4 whole months, I went on their live chat every week to request an update on my account just to be told that I would be contacted shortly via email. After a 4 month wait I finally received an email saying that they had deducted the casino bonus from my winnings from the sportsbet I won. I am short £250 which I'm sure this is not allowed, I haven't touched my remaining balance and will wait for a decision from Ibas. I hope this helps other people.
NOVIBET CASINO REPLIED ON APRIL 25. 2019
Dear LUISPITA,

Thank you for bringing your case to my attention.

Following up on it, as the official response you have received via mail clearly states, I would like to inform you that the investigation of your account has indicated that there has been a serious breach of our General Promotions Terms.

The outcome of the investigation has shown that there has been a breach of General Promotions Term #13, in particular:

"Moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;" as your qualifying for the Casino Bonus first deposit was placed in Sportsbook and the bonus in Casino.

I can totally understand that the above conclusion has created a negative experience but I can also confirm that our main target is to provide our players with fun and excitement during their gameplay in our products and we are fully committed to our goal.

I remain at your disposal!

Kind regards,
Faye Makri

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