Novibet Casino - My withdrawal of £6000 is processed but no funds - Complaint Resolved

Balotaity

I made 2 withdrawal requests totaling £6000 on Thursday 28th October and after confirming my ID etc. Received a confirmation of the withdrawals being processed on 29th October at roughly 11am.

The withdrawal has not hit my account and after checking with my bank they have confirmed that the payment would have been received by them by now if the withdrawal had been processed when stated.

I am unable to get a meaningful update from the customer service teams and fear that this will continue to drag on.

You can see that the timeline in the withdrawal email states 1 - 3 days and I have still not received my funds and I was also promised an ARN code so I could track it with my bank yesterday which again has not been provided.

In addition to this I have also had a telephone conversation where I was told the money would be in my account by Wednesday of this week at the very latest.

Novibet Casino

Hello,
As per a message you received yesterday from Novibet the money has been credited back into your Novibet account and you can now withdraw them again. We will make sure the withdrawal is carried out successfully as the issue that we were facing with payments to Visa cards from the 23rd of October until 2 days ago has been fixed. We are really sorry for any inconvenience caused and truly apologize.

Balotaity

Thanks for your response, I have now made 2 further withdrawal requests at 5pm yesterday. I will wait for these to be processed, as yet they have not been, and paid into my account.

Please make sure this complaint is not closed until I have received my money, I will update the moment I do.

Thanks

Novibet Casino

Hello BALOTAITY,

The withdrawal from our side has completed and the money must already be in your account.

Regards,
The Novibet Team

AskGamblers

Dear @Balotaity,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Balotaity

The money went into my account this morning.

Finally sorted but the tone of the final message tells you all you need to know about this casino.

Closing my account.

Thanks

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.