Page 2 – Player Reviews for Novibet Casino

One of the best casino out there! I like the fact that they update their content on a daily basis with new games and offers. I can find all the games I am looking for as there are something like 4000 games. A couple of big wins in the past and I never had a problem with my payments.

At the end of the day, a casino that I can trust.

The free spins that they constantly offer are so good, they provide us with so many free spins and it's very friendly and easy to play and use their services.
What I would like is that the winnings were higher but I guess that up to luck.

There are not so many things that I do not like here. Their chat support is very friendly and they always try to assist us the best way they can.

What I would really like for them is to minimize the waiting time. Sometimes it takes a lot of time for me to be assisted by an agent. That is not constant but there are days that I tend to wait a few minutes.

Really good casino. Easy to navigate and huge variety of slot games and providers. Regular free spin rewarding and verification procedure easy to process. I recommend.

A lot of que in live chat and sometimes you need to wait a lot. Also they don't have Norwegian agents and if you want to speak Norwegian they reply with google translate. Apart from that nothing else to report.

I've been a member on novibet for years, it was a great casino for most of this time and seemed fair with regular free spins and cash bonuses and the payout seemed fair but over the last 12 months, its got really bad. Plenty of games to choose from and fast payouts when you lucky enough to win.

The payouts have gotten really bad, so hard to even get even a small win, bonuses don't come in anymore and they no longer offer decent free spins, once you get to the vip bar there's no chance of getting anything because your deposits last just minutes.

Wow. Everything is very cool. I went on the advice of a friend, and here is such a large collection of interesting slots, there is where to push. I haven't won big yet, but I haven't lost much either. Everything is simple and affordable. Intuitive interface. Fast payouts. Interesting tournaments with worthy opponents))

So far, apart from rare communication failures, I have not noticed anything in the work of the casino.))) Sometimes it sloooows down and knocks out!!)))

Fast pay outs nearly 3 k in my PayPal account within 10 minutes. Best casino I have ever been on. Loads of good games & easy to navigate. Betting good also, all in all enjoyed my casino experience plus you get pts ie for free bet or casino. Verification was an easy process.

Nothing bad to report. I have been on casinos for years can honestly say this is the best around. Football bets would be better if they wasn’t put with the I play games.

Easy platform to use, quick initial verification procedure, high selection of good slots. I would like to say more good but the negative is so negative that no good can outweight it even remotely:P

If you read into the reviews and complaint on this and other website, their business model includes harassing winning costumers with additional verification that is borderline abusive, delaying investigation forever, then confiscating winnings. Worst casino I’ve come across this when comes to fraudulent behavior, I have no idea how they get away with this for so long.

Great offers! More than 2,500 games and swift responses by Support team. I like the design and the contests too. Virtual sports slots are great as well.

Too many games, hard to choose! Otherwise, no real problems. Sometimes, some games are down but it is not Novibet's fault, so no cons spotted from me.

Lots of slots and different games available. Site has a nice layout and a nice colour scheme. Live support is easy to access and dont have to wait long, although admittedly not very useful.

Terrible customer service and payouts. After losing my money on sign up (after providing ID and proof of address, normal and the law - fine), they sent me a reload bonus. After winning just over £1000, I withdraw this expecting my money. Almost 3 weeks later, after providing bank statements, pictures of my card, selfies with my ID, I still have not been paid. They asked for a "phone verification" where I rang them and confirmed my account details. My account is now "under investigation". They are simply trying to avoid payout for no reason. I will be doing everything in my power - leaving reviews, reporting them to their regulators, opening a case with dispute regulator, going to court if I have to, to get my money. Casinos cannot operate in this illegal manner where they do not pay out winning customers.

Nothing .. Nada .. Zero likes for this rip off casino !! Only good thing about it is the amount of games to choose from .. but that's a bit pointless when there is zero chance of getting your money even slightly up..

Avoid at al costs .. Totally unfair play .. won't be using again.. plenty of games to choose from .. but after stupidly chasing my money. Believing after almost £700 that I would at least get a cheeky bonus.. this wasn't to be .. my own fault really .. took me 8 hours until I finally accepted that this site is simply robbery without the violence .. worst casino I have ever joined .. I don't mind losing but this casino really is the absolute pits .. I bet they have never ever played a bonus in any of their games.. trust me .. I tried quite a few of them .. if it wasn't so serious it would be laughable.

Huge choice of slots and bets

Need 150 characters but I dont really have anything else good to say. Maybe can mention withdrawals are quick but they are as quick as any other I've played before so.

Customer service on live chat is very rude and not interested in anything.

They lie about their calendar promotions. You do qualify for them but you wont receive. Even if you contact them they will just send you few houses further. And in the end wont respond to your emails.

Again very rude people!

Is normal casino ,have plenty games, just plenty games all the time still on technical error, They have great withdrawal services, i ever have any problems with withdrawal. This is really great

i dislike this casino promotion. it was horrible. They have promo calendar from Monday to Sunday, but this funny promotion is never working, I give deposit every single day and i have not received any bonus. Second what i dislike in this casino is customer services, i send for them plenty emails but this team they don"t care and they are never answering ;))

The best Loyalty program in the Greek market. Novibet casino has a friendly interface both on Desktop and Mobile version, while the user enjoys a vast range of slot games.

When things were working they were working great but when things go wrong it can be a very stressful and time consuming period, they are good at processing payout transactions once you submit it online

I've been with novibet for 6-12 months now and up until recently everything was great however their services seem to be declining.

A few weeks ago 4 online live roulette bets messed up with the system taking funds and displaying a "bets not received in time" or "not enough balance" and not paying out when you win. I emailed them and they did sort it out within a few days.

I gamble every few days with this casino and have done so since I have joined them, the same issues started to pop up last week and when you have a £1000 spin the last thing you need is for your placed bet and winnings to disappear. Im currently missing around £3000 (in total, with my winnings). They say they are investigating its been a week I emailed them mid week and this is the following response;

"Your issue has been forwarded to the responsible casino provider immediately and is still being under investigation.

We cannot provide a time frame due to the fact that these problems can be time consuming regarding their complexity, which we cannot know since they are being processed by another responsible department."

Who knows if I will get the outcome in a few days ... weeks ... months :(

Trustworthy casino in my experience with a nice selection of games. Pretty basic yet functional design of mobile website. I had a £6k win on the Bonanza slot Account verification was pretty fast, Friendly and responsive customer service...in other words: will visit this casino again.

Good selection of games from major providers. Documents approved quickly, no problems with withdrawals. Very slow speed in some slots especially from google Chrome much better from mozila, probbaly only with my device.

Everything, the games, life chat. Documents approved so quickly. Withdrawal so fast, 10 points for this casino, super I am open few days ago this casino and I can say this is amazing casino.

I've been a customer of Novibet for several years. I actually forgot I had an account since I had been showing my loyalty elsewhere. I am pleased that I started playing here again. I only play casino slots/live casino games, so can only comment on that side of the site.

I am pleased to say that I am more than happy with the game selection (all my favourites are here) The withdrawal process is fine, although I am not a huge fan of withdrawal pending times, but I've never has to wait more than a few hours for my withdrawals to be processed.....so far. Let's hope it remains fairly quick. Verification had to be done again, but that was done quickly & efficiently. Quite a few times, I have also been awarded with some generous free no wager spins, which is a really nice touch and always appreciated as a loyal player.

The only issue I have is with the live chat section. The chaps I have spoken to have been perfectly pleasant. The problem is, they aren't actually able to do anything, ie; issue bonus spins or cash. That has to be done via email which as we all know, can be slow. That's the only reason I have deducted one star. All in all though, I am happy with Novibet, and it is now my 'go to' casino.

Best online casino and sportsbook I have ever played at. Very fast payments. all over site layout is good, selection of games are amazing, My favorite games are avaliable

Customer care support is not good, takes long time to reply and not really helpful, Support is using only copy paste answers and can’t help with any topic. They just provide the information that they escalated the request to the related Department.

I have £110 of winnings in the account but lost the debit card I originally deposited with. Part of their verification process (Which you need to complete prior to withdrawal) involves you sending a photo of your payment card. When I explained that I could not do this they asked me to send a letter from my bank confirming that the lost card was mine. My bank say they can not do this for security reasons. Instead, I sent Novibet a copy of my bank statement clearly showing the deposit amount however they said this does not prove the card was mine, which is completely wrong. How would I have a transaction to novibet on my bank statement in my name if I had used someone else's card? When I tried to talk to them on live chat they cut me off three times and it took 7 requests for them to let me see a copy of their complaints procedure. I now have no choice but to escalate to IBAS.

The website has a good design but after my experience, I can't really say nothing else.

I've deposited and placed a bet on my team, I the noticed I was credited a bonus so had a bit of fun in the slots not winning anything at all and obviously not finishing their wagering requirements. When my bet won and I tried to withdraw my winnings they blocked my account for 4 whole months, I went on their live chat every week to request an update on my account just to be told that I would be contacted shortly via email. After a 4 month wait I finally received an email saying that they had deducted the casino bonus from my winnings from the sportsbet I won. I am short £250 which I'm sure this is not allowed, I haven't touched my remaining balance and will wait for a decision from Ibas. I hope this helps other people.

Best online casino and sportsbook I have ever played at. Very fast payments and amazing team. Got my big win of 20000 euro after requesting it less than 24 hours. Been my favourite place for a month and will definently continue playing in Novibet.

Selection of games, almost perfect. My favorite games are avaliable which is also the reason for me to have an account there

Very very very poor customer support. I am based in Greece, may in UK it’s different. Support is using only copy paste answers and can’t help with any topic. They just provide the information that they escalated the request to the related Departement. Never received a message from them afterwards ...

Good selection of games from major providers.
Documents approved quickly

I signed up to the site for the welcome bonus only to be advised by customer support I was not eligible due to depositing by Skrill, and that it was no longer available?

Shocking customer services when you ask questions they seem to reply saying the relevant department will contact you back?? I would sign up to other casinos as this casino offers bonuses then does not honor them.

It's nice that the document check took place in just one day so quickly I have not seen in any casino. I made a little deposit until then we'll see. The rating is excellent for the speed of checking accounts.

Nice, fair casino,no problems with withdrawals. Nice response time. Fast verification.

Nothing much to dislike, just one thing that my letters from insurance and letter from council wasn't accepted as a proof of address, but my bank statement was fine.

Great selection of markets and fairly fast withdrawals

Account was limited to 0.68p after betting with Novibet for only 2 weeks. No dodgy tactics on my behalf, just that I won several large stake bets on a particular market so they didn't find me profitable. To make matters worse, I inquire as to why my account was limited and was palmed off by customer support saying they do not deal with these matters...and could not pass me on to the responsible department. So essentially you're stuck with nobody to talk to. Absolute shambles.

Great selection of slots and quick verification process.

I couldn't play 5 minutes straight with any slots. Constant disconnections. I've been asked to wait patiently, try to refresh the site, try to relog (when the site was literally offline).

I contacted the support multiple times, first they denied that there is any issue and then another moderator told me they are experiencing a "little issue" and "be patient" after I told them I'll definitely tell this on AskGamblers. I had enough watching the loading animation, the 'contact support' and error messages after 5 painful hours. I can't recommend this site at all.

The amount of sports selection and odds. Casino games selection.

Where to start... The above is literally the only good thing about the website.

Customer service on live chat:

Every colleague I have spoken to has a serious attitude problem and does basic queries but when asked more detailed questions they just copy and past terms and wont answer.

I have requested to speak to a member of management or a supervisor when finding the staff incompetent and every request is ignored and the live chat is disconnected.

Betting:

Any postponed games requires a 36 hour wait period no matter what before they settle your bet, the stadium could be burnt to the ground or the whole team shot dead and they would find some excuse not to settle it sooner.

Complaints:

Emails regarding complaints are ignored despite marking it clearly in the subject box and giving screenshots and full explanation about what the issues are.

Withdrawals:

Despite using different websites and knowing the full extent of any deposits made must go back to the original source they seem to ignore this standard law. All they do is look at your last deposit method and will only pay out to that even if the amount you withdraw is over your deposit on that method.

im confused. At the start of the review you say Novibet Casino is licensed by the Greek Gaming Commission.
In the net section you write restricted country you mention that The casino does not accept players who reside in Greece. Im member of novibet.gr since 2017. Whats true have they lost the licence in Greece or not. What is the true
They make very quick payments less than a day to my viva wallet. I dont know about bank transfer never use this option for withdraw money.

Very slow speed in some slots especially from google Chrome much better from mozila, i dont know if the problem is from novibet or the NETENT