Novibet Casino - Deactivated account 4 months ago and withheld £70

Dear KATEGALS,

We have investigated your case thoroughly and as you have already been informed, the winnings have been removed. While registering to our website, you accepted our terms and conditions but your account has now been permanently deactivated due to violating our general terms 2.7.

Terms: https:­­­­­/­/­­w­­­w­­­w.n­­­­­o­­v­­­­ib­­­e­­t.c­­­­­o.u­­­­­­k­/­­­i­n­­­f­o­­­­/­­ge­­­­n­e­­­r­­­a­l­­-­­­­p­ro­­­­m­­o­­t­­­i­­­on­­­­s­-­terms

2.7 Customers are only allowed to open one account. Opening of multiple accounts is not permitted. Should we have reasonable suspicions that any of our customers has opened multiple accounts with us we reserve the right in our absolute discretion to freeze that customer’s account or to close the account immediately and the customer shall forfeit all his winnings. Customers should also note that their original deposits will not be refunded. Customers shall also be liable towards the company for damages and costs incurred as a result of the fraud.

Regards,
The Novibet Team

For starters i only have ONE account, id be very interested to see the proof that makes you believe i dont! In the email you sent me today you say my deposit will be refunded, so does this mean my £70 is on its way back to me??

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Novibet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.