Novibet Casino - 3 weeks and still waiting on withdrawal

Dear Novibet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear LOLO1989,

We have been investigating your case thoroughly. The payment has been sent from our side but we haven't got a reply from your bank if they have received it. We are already in contact with the payment provider so they can also get in touch with the bank and they also haven't received a reply. As soon as possible, you will have an update either by receiving the amount in your bank account, or by manually crediting again the amount to your account so that you can request a withdrawal again with another method. Thanks for your patience.

Regards,
Noviaffiliates Team

For the 4 weeks I have been waiting for my money you have said the same thing and I get the same replies. You can’t blame the bank, I called them and there’s nothing at their end. You your casino continues to scam customers and steal their money. Pay me what I’m owed within 48 hours or I will continue to take this further and have your license revoked. I am not fucking around here.

Dear LOLO1989,

I hope you are fine. Payments team has informed me that they have already cancelled the first withdrawal, credited the amount manually and you requested again the withdrawal with the same method. We are checking it as well and let's hope it will get through this time. Thanks for your patience.

Regards,
Noviaffiliates Team

Dear @Lolo1989,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.