Cherry Casino

Since the Casino runs Sunmaker and Sunnyplayer as well, it offers a decent amount of games and I like the overall layout of the casino, that is why I quite enjoyed playing at Cherry Casino Group Games.

The customer service is the worst experience I have ever had, I've made a deposit of 50€ and received a bonus, which has not been credited to my account. After contacting the customer service, they've told me it has been forwarded to the responsible department. After two weeks, Nothing has happened.
No compensation, no Bonus, nothing. Took my money and I can go duck myself. I really hope that a representative reads this.

They have a good range of games but who doesn't nowadays? They have also some nice promotions but I would like to get more from a welcome pack than some Free Spins.

They really lost the customer experience touch for a while now. They used to care about the player and do nice innovative features but nowadays they come out so aggressive and some practice are not really ethical. I haven't seen anything new form this Casino for a while - I understand they grew a lot but it sounds like the more they grew the less effort they put into the player's experience. Used to be one of the great ones but ... not really anymore.

Many games. Both casino and sportsbook. Weekly bonuses. Design is good. Live chat option. Many cool slot machines, where one can win a lot of money. Funny to play.

They mix up casino and odds bonuses. Sometimes they send out an e-mail with a bonus that says it can be played both on sports and on casino. They often refuse this, until you speak to the 5th customer service agent. They often spend weeks to reply, and by that time the bonuses has already been expired, and I as a customer has lost money. It really seems customer service and they apartment that handles disputes does not check complaints thoroughly.

Until they fix their customer service department, including those on live chat, I can't recommend anyone to play there since they could lose money on this. It is very sad. Perhaps they will respond here and say that they will have a look at my case, but I am interesting that they will educate and fix their customer service for all of their customers - not only for those who complain. This is not about me, but all the players that use or used Cherry Casino.

I do hope they improve.

Play for a while in this casino. In the beginning it runs quite smoothly. But over time, you show her true face, a player damaging! They delay payments, the support does not respond at all, or only after a long time. And then you lie that the beams are bending. They intentionally delay payouts, probably in the hope that the player continues to play.
There are so much better casinos

Idk why, but when I first saw the logo, it reminded me of something else. Lol! Other than that, love this site, the design is near flawless and cash outs are super rapid on here. Like the game selections and bonuses too.

Although there are loads of negative reviews, can’t find nothing wrong with this site!

Great website, design is flawless and easy to navigate.
Fast verifications and fast payouts aswell, got my pending withdrawals and docs sorted out within 16 hours (and i slept 8 of them since it was nighttime inbetween)

Feels secure and reliable.

But the best part is their support, so polite fun and helpful! Big credit to Harvey who helped me alot and was superpolite and effective aswell. People and support like this make you wanna be loyal to that casino and look past the few flaws (barely none here). Great work!

Only thing missing is some more gamedevelopers, like bigtime and amatic perhaps, or IGT :)

Nice website, good game selection, easy to deposit. Little else.

Many, many things. Horrific casino/ experience throughout.

5% fees on deposits, buggy games, no live support as advertised, withdrawals take 72 hours to even be looked at at all, verification 3 days. Why play somewhere so stuck in the past when you can play at much better places?

Unconvinced they actually pay players either - player beware.

I am a fan of this casino. Nice clean site with an easy to follow layout, quite a good selection of slots to choose from.

My experience with using live chat and email contacts is positive, they have always been professional and helpful.

I made my first withdrawal late on Sunday night and I received the money into my bank account early on Wednesday morning, so very pleased with this. I would recommend playing here and will return again.

I have no issues here, I will definitely play here again.

Very good Casino. They website is designed very good, everything is easy to find.
+ They have a nice game selection.
+ They have many deposit options.
+ I have never wait more than 24hours for a cashout. During daytime I had sometimes my winnings within minutes on my skirll/paypal wallet.
+The only reason why I did not give them 10/10 points is that they changed their bonus policy. Previously if you win, you can cancel bonus and cashout your winnings. Now is your bet mixed with real and bonus money. Is better than a lot of other casinos bonus policy, but no so awesome anymore.

There is nothing to claim.
+ Logo of Cherry Casino looks more like a d*** than a cherry

Their website design meets the eye. Promotion offers are okay a little bit above average comparing to other Casinos with Netent software.

I made a few deposits, I think 3 and I am getting some no deposit freebies, from time to time so they are trying 2 times and are not giving-up instantly on new customers or just one time depositors who were not impressed or they just did not liked the Cherry Casino platform. Solid and 0 negative aspects but it's my opinion did not play a lot here so please take it to account :)

No special problems here just luck of RNG or nice winnings itself.