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18Bet Casino has been terminated due to being unresponsive. Consider these instead:

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18Bet Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 13 Reviews
5.8/10
13 Reviews
Complaint Response 15 Complaints
3 days avg. 15 Complaints
What we like
  • Completely instant-play
  • Impressive selection of slots and other games from Microgaming
  • Live dealer room available
  • Support available 24/7 via live chat or email
  • Secured with SSL encryption
  • Platform proven fair through independent audits
What we don’t like
  • Unavailable to residents of Bulgaria, Cyprus, France, Hong Kong, or Israel
  • No direct phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


18Bet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.18bet.com
Established
2012
Licences
Malta Gaming Authority
Company
Affiliate Program
Languages
English, German
Casino Type
Instant Play, Mobile, Sports

18Bet Casino is an instant-play online casino integrated directly into the 18Bet betting network. It is powered by top-notch game suppliers such as Microgaming, GameArt and Endorphina, which offer some of the top video slots online, as well as table games, video pokers, and specialties. Players at the casino can also enjoy a live dealer room. 18Bet Casino is licensed by the Malta Gaming Authority.

Restricted Countries

Because of government regulations, 18Bet Casino does not offer games to players living in the United States, Bulgaria, Cyprus, France, Hong Kong, or Israel. All other countries where online gambling is not illegal are welcome to register.

Mobile Gaming

Members looking for more convenience can head over to 18bet mobile casino. They are fully optimized for mobile and available on virtually any mobile device. Players can play the games on the go which means they don't need to download an app.

Security and Fairness

The entire 18Bet Casino website is encrypted with SSL technology. This ensures that all sensitive data sent for any purpose, such as registration, banking, or verification, is always obscured. 18Bet Casino also has a privacy policy to keep player details from being given to third parties.

All of the games offered by 18Bet Casino have been rigorously tested by independent auditing agencies like eCogra. While the casino does not currently have audit information posted, years of testing results have proven that the Microgaming platform is fair and genuinely random.

StallCation

Complaints

Read the complaints other players have left for 18Bet Casino. Learn more about complaints.

Show all complaints
18Bet Casino - Account closed and no explanation so far why €4,900 balance is still not paid

02 December 2019 when i tried to log into my 18bet account that has around 4800-4900 euro balance but i couldn't and saw message that the account is closed. And to this day I still can’t log into my account. As i was not asking for account closure i assume it was closed by casino management. Last time i successfully signed into my account was 15 October 2019. There was no correspondence about account closure on my e-mail, and no funds were paid to my neteller account or my card. But casino stopped sending promo e-mails from 2 november, so thats probably a time of account closure. I sent e-mail to support and received no answer by this time. Chat support tells nothing.

Account opened on 18.06.2018, account was verified long ago, i played mostly on casino section. Balance was there because when i previously tried to withdraw 15 october and 24 july casino asked for fresh utility bill and i had none available at that moment. Last deposit to 18bet was made 05 april 2019 and last time i received a withdrawal from them was 21 july 2019 for 4000 euro (to my neteller account), around 4800-4900 left on account.


As casino support is unresponsive and i can not get explanations why the account was closed i need help from third parties in resolving this. I'd like to reinstall account and get my funds paid.

Chat transcripts Chat started on 05 Dec 2019, 10:20 PM (GMT+0)

(10:20:20) *** Artem joined the chat ***

(10:20:20) Artem: Why i see message account closed?

(10:21:22) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly.

(10:22:23) *** Stan D. joined the chat ***

(10:22:26) Stan D.: Hello.

(10:22:33) Stan D.: May I have your username so I could better assist?

(10:23:08) Artem: *******

(10:23:20) Stan D.: Thank you, allow me a moment to check, please.

(10:25:58) Stan D.: Yes, I can see that you have sent an email regarding this matter. Please kindly await for a reply from our side.

(10:26:03) Stan D.: You will be contacted as soon as possible.

(10:28:52) Artem: Then tell me my account balance please

(10:29:19) Artem: it was around 5000 i need the exact amount

(10:30:46) Stan D.: Yes, correct, however, as I mentioned, you will be contacted with the full details regarding this matter as soon as possible.

(10:30:55) Stan D.: This is all I can share as information at the moment.

(10:31:48) Artem: Correct but i can not write everywhere "around 5000"

(10:32:06) Artem: it was 4850-4860 i just need the exact number

(10:33:12) Stan D.: As I mentioned, you will be provided with all the details in a reply to the email you have sent. This is all the information I have at the moment.

(10:38:52) Stan D.: Since there has been no reply from you for over 5 minutes, this chat session is to be considered finished and will be closed. Thank you for contacting our live support. Should you require further assistance, please feel free to contact us again anytime.

(10:38:54) *** Stan D. left the chat ***

(10:39:49) *** Artem left the chat ***

staus Resolved
18Bet Casino - 18bet closed account and forfeited money with fake reason
I made 200e deposit to 18bet last Friday (3.5). I first got bonus after deposit, but I forfeited it before started playing, so I had 200e real money and no bonus on my account. Then I played blackjack and got 750e winnings and decided to withdraw them.

Withdraw was pending-status 5 days, and now I got e-mail that my account has been closed and remaining funds have been forfeited. The message I got was this:

"Dear xxxx,

We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account.

You may refer to the "Player Registration & Deregistration Process" section in our Terms & Conditions:

"3.8 The player’s account must be registered in his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at registration stage is true, complete and free from error. This therefore also means that the player has to register personally. Furthermore, a player can only have one account. Any other accounts which a player opens with Shark77 Limited, or which are beneficially owned by the player shall be considered as duplicate accounts. We shall close any duplicate account/s consequent to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets and winnings acquired from such promotions using that duplicate account will be void and forfeited.If the amount in the duplicate account does not cover the amount to be refunded to us, we shall seek to recover the loss incurred directly from any other of your accounts."

Here is a link for reference: https://www.18bet.com/en/pages/terms-and-conditions/

In accordance to our policy your account has been closed and all remaining balance has been forfeited.

Yours,
18bet Team"

I have usually used my own home internet or mobile internet when I have playing in 18bet. Sometimes it is possible that I have been logged to my account when using workplace internet. I am sure that no other player have used my home or mobile ip and if have been logged workplace internet I don't know if someone else would have opened account in there.

However I have just one account and I don't know any other account opened with same main IP I use. My document verification was very slow process in 18bet and I have sent many documents, but got finally my documents approved. Then I have got withdrawals few times after slow prosess. Now I have made 200e deposit, got fair winnings without bonus and made withdraw and they just decide to take them.

I am sure I haven't used any dublicate accounts or broken rules ( I haven't any desire to break rules), so I want get my winnings I have deserved. After that it is up to 18bet if they want keep my account open.
staus Resolved

Complaint Statistics

Resolved 7
Avg. Amount $ 2,595
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Player rating
5.8/10 13 reviews

Top reviews from our players

Nothing. Worst casino i've ever played in. No idea how MGA can approve this. Only affiliates recommend this casino.

The only thing that can even be said that is positive is the variation of games.

Carefull with this casino. You need to wager the money you deposit 5 times, even if you deposit 10 times, u still need to wager everything. So let's say you deposit 5 times in a row and lose. You deposit a 6th time and get lucky and win back everything.. Now you wanna withdraw. Nope, EVERYTHING you deposit earlier need to be wagered 5 times.

After you've done that, if you are lucky enough to keep anything, you need to validate your account. Not enough that you already sign in to your own bank for deposit, you need to send additional information with passport and bank information. Not the usual bank information but you need to contact your bank to get a specifik bank statement you cant get yourself.

This is just a totally scam.

Inactive user
1/10

I would love to say something positive about this casino, but that’s difficult. Give me a try. The layout is great! The games they have as well, that’s it.

The most annoying thing about this casino is that they call you. I made a account and the next day, they call me (I turn off to contact me by mail or phone). They ask me how much I wanna play with etc etc. I told them I will have take a look later. The call decide me to not deposit here. Now, they call me every week. Found out that they sell your phone number to other casino’s they run as well.

I do not recommended this casino.

Great odds and reliable customer support - highly recommend 18bet! They also have iOS and Android APK app which is a plus in the betting industry. Good work!

I've got issues only with some odds receiving "Invalid Odds" on Premier league games, but they've managed to fix them quickly. Their payment methods are also not fully integrated with Apple Pay/Google Pay so this could be fixed as well,

Normally betting sites take forever to sort things out but this site is the best I know and I've been with many different sites.
So well done 18bet, excellent customer service!

What I don't like is their iOS application. Looks like it's not fully optimized for newer devices and sometimes crashes.
Their odds are sometimes buggy but overall it's fine.

Withdrawn my 1000 USD. Thanks for the customer support by Leackey.
I will continue to play at this bookie.
At the betting market, there is no alternative to 18Bet which don't limit winning players and have so much events.
10/10

One of the worst casino I ever played in. Fortunately my account has been closed just after a few days earlier was opened. When I made first deposit (without any welcome bonus) I managed to win 10 times more (quite a nice sum).

Before withdrawal (first request was rejected by the casino) I had to prepare and send lots of papers and documents. The most annoying was printing my utility bills (I always receive them from providers in electronic version only) and making “photos” of them because the casino does not accept electronic version. After finally my 1st withdrawal was processed I decided to play again and made two deposits (without any bonus). I won quite a nice sum again and made a payout request.

The next day I received a very funny email from 18bet.com asking me “why do I want to withdraw money”? Moreover the finance department informed me that I make multiple withdrawals very often (this was my second!) and that is why I would be charged 6% (!) fee if I still would like to pay out my winnings… Or I could wait the next 30 days and request a withdrawal then. I decided to have the money on my Skrill because you never know what the casino would do during that period and was finally charged with the horrible 6% fee.

Only blacklisted casinos take such high fees on withdrawals. If you want to spend a lot and win much more avoid 18bet.com – that is my advice!

Good variety of games. Support person I spoke to was good. Apart from that, a very negative experience that started with my 1st deposit which cost me 2% of my balance before I even started playing.

First casino I've ever played at that deducts 2% from your deposit for using a credit card. Starting with my remaining balance I played a couple of different games which were both very laggy. The games would either momentarily freeze during a spin and on a couple of occasions I even got disconnected with a 'communication error'. After playing Gold factory I decided to play Jekly & Hyde which was a fun game but on one occasion I won the 10 free spins bonus and didn't win 1 cent. On another occasion my 10 free spins won me $1. I did originally deposit and claimed their advertised 150% bonus only to be told this only applies to games other than slots (they still credited me a 100% match bonus). The timeout on this casino is also very low. Had to continually log back in after only what seemed a 5-10 min break at most. Overall a very disappointing experience. 3 stars in total for the variety of games and support.

Inactive user
9/10

After some solo adventures, going back to the casino which has a betting site in addition to the classic casino and live casino section. Although relatively young, since it was established until 2012, 18bet casino is its attractive bonuses managed to build the status of fair play casinos. It is very difficult today, when we know that more and more sites overnight shutting down its servers and abduct you earned money, all the more those who in the most prestigious casino gambling forums like AskGamblers.com go to Blacklist. Fortunately 18bet casino never went that way, and as I said from the first day we made it clear that they are not like that.

On 18bet sportsbook have € 190 that I use for counter attacks when trade between the Betfair Exchange, and several bookmakers. Among them is the 18bet which is another indicator of high confidence, because after many years of gambling experience, I can spot a SCAM site without mistakes. The same situation exists with 18bet casino, there is no difference in relation to betting only sorry that they do not have and that famous poker client and to complete this fantastic offer. These days I plan to transfer some money in the casino, and it will probably happen when you win a little more money on betting.

As for the security of your money transfers to accounts outside and inside the casino, all the information about your finances is encrypted. The casino is licensed and regulated by the government of Curacao, which is another plus when trust in 18bet company concerned. Support 18bet enabled you via e-mail and live chat on the website. The only criticism is that it is very rarely available live chat operator, whether this is due to the time difference or a problem in a small number of operators. Everything else is to be welcomed, especially payments that were carried out within 36 hours on my Neteller account. From me simply, high rating !

I am a player that always seek for no deposit bonus offer or some free spins as a sign up offer, well maybe people would think I am bonus abuser, well not at all, I am bonus hunter and have one motto, why not try before you buy, right?? Well right or not I follow my motto and most of the times I manage to find some free spins or free chips.

For 18bet Casino, actually I didn't search for this specific casino, but browsing the internet I saw on one website, good generous offer of 20 free spins on Immortal Romance slot, just for joining their site. Well thats a pretty good offer to me, so I might get something, but even if I don't who cares, they are free spins and later I will decide should I deposit or not.

So first I contacted the support to be sure I will get the free spins, told asked them is that offer still available, told them from what country I am from and after quick check up from chat support got positive answer that I am eligible to get that promo, so yes I was ready to join them.

I opened my account verified it and the free spins were waiting all ready in my account. Well that was music for my ears, because I really dont want to bother with live chat asking for free spins, like I had problems claiming free spins in other casinos. So everything went great, but the main thing, the winnings of the free spins, if only they were bigger, everything would be just great. Fro those 20 free spins I only got 2.60 euros, well what to play with that amount??

Of course Break The Bank slot, although for this game you need to have much bigger bankroll then mine, but still I choose to play it. I played for 10 minutes, actually I didn't think it will last longer and that was the end of my 20 free spins, easy comes, easy goes. Well at least I tried my luck here. I never deposited here and the reason is I almost forgot about this casino, but sure will be in my next list of new deposits casinos. Good Luck!

I have an account is 18 bet. i have 12500 euros in withdrawal pending. They don´t want process my withdrawal. They have all my documents and my account is verified. Are they a scan? What can i do? I can show a screenshot with the pending withdrawal...

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