I made 200e deposit to 18bet last Friday (3.5). I first got bonus after deposit, but I forfeited it before started playing, so I had 200e real money and no bonus on my account. Then I played blackjack and got 750e winnings and decided to withdraw them.
Withdraw was pending-status 5 days, and now I got e-mail that my account has been closed and remaining funds have been forfeited. The message I got was this:
We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account.
You may refer to the "Player Registration & Deregistration Process" section in our Terms & Conditions:
"3.8 The player’s account must be registered in his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at registration stage is true, complete and free from error. This therefore also means that the player has to register personally. Furthermore, a player can only have one account. Any other accounts which a player opens with Shark77 Limited, or which are beneficially owned by the player shall be considered as duplicate accounts. We shall close any duplicate account/s consequent to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets and winnings acquired from such promotions using that duplicate account will be void and forfeited.If the amount in the duplicate account does not cover the amount to be refunded to us, we shall seek to recover the loss incurred directly from any other of your accounts."
Here is a link for reference: https://www.18bet.com/en/pages/terms-and-conditions/
In accordance to our policy your account has been closed and all remaining balance has been forfeited.
I have usually used my own home internet or mobile internet when I have playing in 18bet. Sometimes it is possible that I have been logged to my account when using workplace internet. I am sure that no other player have used my home or mobile ip and if have been logged workplace internet I don't know if someone else would have opened account in there.
However I have just one account and I don't know any other account opened with same main IP I use. My document verification was very slow process in 18bet and I have sent many documents, but got finally my documents approved. Then I have got withdrawals few times after slow prosess. Now I have made 200e deposit, got fair winnings without bonus and made withdraw and they just decide to take them.
I am sure I haven't used any dublicate accounts or broken rules ( I haven't any desire to break rules), so I want get my winnings I have deserved. After that it is up to 18bet if they want keep my account open.