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18Bet Casino - Withdrawal of €6,500 Pending Over 5 Days

UNRESOLVED
Complaint Info
Disputed casino 18Bet Casino
Reason Delayed payment
Amount € 9000
Isco33 Nordrhein-Westfalen
Posted on August 2, 2019

Hello I wait since Sunday for my payout of 6500 €!

I have already sent as requested a copy of my ID card, an address confirmation or proof, a screenshot of my Trustly payments and a selfie of mine with my ID card next to my face! Since then, I'm only holding out I should wait and often ignore me completely! they advertise with payout times of 24-48 hours!

Today at noon I got a statement from the support my case would be processed today, in the evening it was then said they wanted to pay off but they have problems with their payment service! have a photo attached!

It's my first payout in this casino and I have to mention I played at the casino with no bonus!

please help me to get my money I would like to go on vacation soon

Isco33 Nordrhein-Westfalen
Posted on August 2, 2019

The withdrawal via Trustly was aborted because of problems with Trustly and my balance back to my player account booked now I was asked by email nice to apply for a new payout, this I have now applied for via Neteller, since meanwhile my profit has grown I now have 9000 € As payment requested, I was told it will be processed as soon as possible!
I'm curious

Isco33 Nordrhein-Westfalen
Posted on August 5, 2019

Now the worst, now my withdrawal was canceled by Neteller and my € 9000 are gone without justification! I did not play with bonuses or anything, just with my money, the casino takes away € 9000

Isco33 Nordrhein-Westfalen
Posted on August 5, 2019

I just discovered on my account I allegedly canceled my win and made two football bets, see picture!
This is cheating in front of the Lord
I never made these two bets!
for one thing I never bet on sporting events and secondly I would never risk my 9000 €!
This is scam, how could this casino get a license is incomprehensible!
Criminal Casino
I did not pay much and won a lot, the casino probably does not want that

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