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18Bet Casino - Delayed payment & Closed Account

RESOLVED
Complaint Info
Disputed casino 18Bet Casino
Reason Delayed payment
myllykukko Finland
Posted on June 14, 2019

Hi!

I deposited to 18Bet casino 12.04.2019 and played slots. I won 7046$ and requested a withdraw. Processing took awhile but they finally responded and requested some documents to verify my account. I sended the documents and waited almost a month for the winnings. After 3 weeks i went an reached them again and asked why I haven't gotten the winnings they responded and asked more documents, where i need to take selfies with my ID. I was sure i am getting played but still i sended the selfies and after that i waited even more. Now when i try to reach them they dont respond and i tried to log in the 18Bet website it says my account is closed. So now its clear that they are not willing to give my winnings and I dont know what to do. Can you help me please!

AskGamblers
Posted on July 15, 2019

This complaint has been reopened as per 18Bet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on July 22, 2019

This complaint has been reopened due to the declared willingness on behalf of 18Bet Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on July 22, 2019

Dear AskGamblers team,

Thank you for re-opening this complaint letter submitted by user "MYLLYKUKKO".

Please be informed that the complaint has been resolved directly with 18bet’s license provider - Malta Gaming Authority (MGA), which ruled the case in our favor, therefore no further actions were taken on our side.

We'd like to provide you with all available data regarding this case, so you can acquire a better understanding of 18bet’s decision and that we acted in complete accordance to our Terms and Conditions.

Please find attached the following files - 01. Main report and 02. Additional information.

Let us know if anything else related is needed.

Best Regards,
18bet team

AskGamblers
Posted on July 23, 2019

AskGamblers Complaints Team has been provided with enough information and evidence on behalf 18Bet Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

18Bet Casino Complaints

  • 4 of 7 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,409 USD avg amount

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