Bonus issues

EnzoCasino - Declined payment for legitime winnings

Hi, So i made 40 euros deposit in this casino and recived 150 % bonus. So i started playing with 100 euros. Never played stake above 3 euros and ...

FortuneJack Casino - Not Paying Luckyjack Promotion

I was selected as a winner of the Luckyjack promotion. After 24 hours and the funds were not credited to my account, I contacted the casino. I was ...

GDay Casino - £2,000 in Winnings Confiscated

On 30 December 2016, I opened a new account with GDay Casino. I deposited GBP30 and received a 200 per cent welcome bonus. Using the initial ...

Casino Moons - 500% deposit bonus not credited

I made a deposit and the casino refused to credit my account with the 500% deposit bonus. After I made the deposit I could not play anything. I ...

FortuneJack Casino - Winnings from LuckyJack promo not credited due to rules that doesn't exist

Hi, I'm one of the 10 winners on FJ's everyday LUCKYJACK. Won on Friday. But logged in to see that my winnings are not credited. Talked to Chat. ...

Betsafe Casino - Refusing to credit a bonus as originally advertised

About a week ago I came 4th in a slots tournament called the great gadget giveaway prizes are gadgets and a casino bonus with 2x wagering requirement ...

Mr Smith Casino - Confiscated £1,800 win without any proof

I signed up and deposited £100 and received a £200 bonus, I played the game 'Retro Reels Extreme Heat' spinning at £4.50 per spin, which is below ...

Thunderbolt Casino - False bonus advertising and wrong wagering requirements

After cliaming the Thorsbolt coupon I deposited ZAR 3000 i played extremely well i made up to ZAR 30 000 after two hours off play I relized that my ...

Hippozino Casino - Refuse to pay winnings by changing the terms retrospectively

I did not get my winnings of €4100. First of all I read the terms and conditions many times very carefully, I always do. When I make the withdraw ...

Euro Palace Casino - Free spins unfairly taken after casino malfunction

Free spins for second deposit not recieved.. I deposited a second time to Euro Palace for 30 free spins on Win Sum dim sum but the slot kept giving an ...

Play7777 Casino - They stole my winnings of 1474 euro

When I signed up I instantly got the feeling that this casino was a scam casino but after seeing they had OK ratings here at Askggamblers I still ...

Diamond 7 Casino - Accusing me of breaching the max bet rule after the wagering requirements have been reached?!

4/11/16 I deposited £20 and recieved 1st time deposit bonus. I won £1500 after playing all night . I withdrew my winnings of £1500. recieved email ...

Spinit Casino - Didn't pay out winnings and didn't give reason

Signed up on 1/12/16 to spinit Casino and deposited and picked a 100% match bonus, went through all of the wagering and finally got through it on low ...

LeoVegas Casino - Promotion not awarded as advertised

To whom it may concerne Leo vegas sent me a promoting saying to deposit ( the word deposit was highlighted) and play through $300 or more by 23:59 ...

21 Prive Casino - Unfairly confiscated winnings due to unjustified accusations of max bet breach

hello- on 20/11/16 i deposited for the first time with 21 prive and took the 200% +100 free spins welcome offer, after meeting all the wagering ...

Karamba Casino - Tournament prize not paid

I entered the Karamba "Sunday Rocks" Tournament on the 20/11/2016 I received an email at 7.00am 21/11/2016 (attached) saying I had won the tournament ...

WinTingo Casino - Unjustly confiscating winnings!

Hello, wintingo casino confiscated my winnings of 3200 euro saying that was in my game irregularitie.look this casino was not even sending me email ...

Box24 Casino - Locked Account & Bonus Not Given

The following is an email I sent to both Box24 Casino and Casino Moons for strangely locking both of my accounts at the same time! 'Hi there, can you ...

IWCasino - Refusing to credit welcome bonus

I wish to complain in regards to the lack of welcome bonus from the IW... i saw they were highly recomended here so deicided to give them a go ... On ...

Play7777 Casino - Unjustified confiscation of legitimate winnings

I use the bonus on first deposit in Play7777, receives a bonus, and began playing the creature black of lagoon and win big win about 3000e, after this ...

Spin Station Casino - Unfairly confiscated legitimate winnings

Hello, My name is < full name removed >and in free time i like to play slots...I have played on kaboo, dunder, poldercasino, 888casino, ComeOn casino ...

GrandWild Casino - Wagering not counted correctly, unfair max bet violation accusation

Hi this is my first complaint. Sorry for my bad english. I was using their welcome bonus. I was betting 4-5kr (0.4-0.5€) and I asked the support ...

NextCasino - Bonus winnings unfairly withheld

I signed up with Next Casino and received their Welcome Bonus. I completed the playthrough of the wagering requirements fully. A number of days after ...

Flamantis Casino - Refused to credit me the bonus I received by email and refused to refund my deposit in time

On 12/11/2016 at 6:46 in the morning, I received an email with a bonus offer of 115% with a code MG1111 (see screenshot attached to this complaint), ...