- Top-tier software providers
- Live chat
- Approved by iTech Labs and TST
- Several country restrictions
- Discrepancy between deposit and withdrawal methods
- Customer Support
- Responsible Gambling
Bank Transfers: 5-7 days
Cheques: Not offered
Card Payments: 24-72 hours
Pending Time: 0-24 hours
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
PlayFrank Casino is a stylish online casino that does a good job at catering to the requests of all types of players. The site is compatible with both desktop and mobile devices and uses an instant-play interface. With a games library powered by NetEnt, Microgaming, NYX Interactive, Play'n Go, and Betsoft, to name a few, PlayFrank manages to keep its players amused with a number of daily challenges and other incentives, serving as a one-stop-shop for top-notch casino entertainment. PlayFrank Casino is licensed by the UK Gambling Commission.
Restricted Countries and Territories
Due to legal regulations, players from certain countries will be excluded from starting an account at PlayFrank. The restricted countries include, but are not limited to Australia, China, Denmark, Estonia, France, Moldova, Poland, Spain, and the United States. For the full list of restricted countries and territories, please refer to the 'More casino details' tab below.
PlayFrank Casino is home to an extensive selection of slots. Players will find hit titles from Betsoft, Microgaming, NYX Interactive, Play'n Go, and NetEnt. Some of the most famous ones include Aliens slot, Starburst slot, Mr. Vegas slot, Foxin’ Wins Again slot, At the Movies slot, and Chimney Sweep slot. Also, the casino hosts numerous of the world’s most popular progressive slots like Mega Fortune Slot and Hall of Gods, with jackpots often in the multi-million range.
In addition to its live table games, PlayFrank Casino provides players with a number of virtual table game favourites. These include several variants of European and French Roulette; blackjack games like Single Deck Blackjack and Double Exposure Blackjack; multiple types of Punto Banco/Baccarat; and many other favourites.
Play Frank Casino’s video poker selection contains many classic and modern variants from both NetEnt and GamesOS. Among these are All American Poker, Jacks or Better, Deuces Wild, Joker Wild, Shockwave Poker, and Coliseum Poker, among others.
PlayFrank Casino features an extensive live dealer room powered by Evolution Gaming. Players here can enjoy round-the-clock table game excitement in dozens of different live rooms. The game selection includes a surprising number of Live Blackjack, Live Roulette, and Live Baccarat variants, all dealt to professional standards and broadcast in real-time.
PlayFrank Casino makes satisfying mobile players a key priority. The site’s HTML5 interface is designed to make it easy to play on virtually any device, from a home computer to smartphones and tablets. Players can enjoy dozens of their favourite slots and table games on the go. No app download is necessary.
The PlayFrank Casino support team is available in English, German and Norwegian. Players via the site’s live chat facility, available from 7 AM till 23 PM. Also, players can reach the casino support team by email or telephone, on top of having a helpful FAQ section at their disposal, where certain previously answered questions can be found.
Security and Fairness
PlayFrank Casino protects players with the state-of-the-art SSL encryption. This technology is the gold standard for online safety and it is trusted by all reputable online merchants and banks. It prevents anyone from seeing sensitive data with an advanced algorithm that cannot be decoded.
The games at PlayFrank Casino meet the standards of fairness required by two independent testing agencies: TST and iTech Labs. As such, players can rest assured that they will find a fair game here.
Recommended by experts
I had a good time at this casino! It's a decent one with a nice selection of games. The best part was that they processed my withdrawal pretty quickly. Although I did see some people saying they had to wait longer, I'm happy with my experience overall. Will probably play here again!
Convenient site with slot machines and BC. It works without freezes, offers only licensed software and really withdraws winnings. Also, the operator often pleases with new promotions, bonuses and tournaments.
I often read reviews, like the one i'm about to write, and think, "they must work for them, or its fake". Rest assured I do not, and it is not.
Firstly though, the site is very well set up, with very few "cut outs" and has most of the games i usually play.
I had cause to contact customer services twice, and both times were answered within 3 minutes. and perfectly handled with very professional, and knowledgeable staff.
I put £100 in and within 4 hours had won £13,000. Initially the bonuses on the games i played, were frequent but not very high paying, at approx 25X. Then I hit a particular game that paid 3000X. This was closely followed with a 1000X.
As I was now playing with their money i played a further 10 or so machines, with all of them giving very good returns on Bonuses, and also really decent wins during normal game play.
I have withdrawn a massive amount of money compared with my deposit, and await my money. Fingers crossed it not barred with hurdles.
I have entered some negatives below but this casino site is as good as I've played, and the positives far outweigh the negatives.
Like all sites, it has its faults, and playfrank is no different. I list them below.
1. Why do Casinos continue to ask for Jpegs of documents, and yet their systems not be able to accept them. I tired numerous times before they accepted my issue, and agreed to my sending an email.
2. As above, I was playing with their money, and my winnings having withdrawn large amounts, but was abruptly stopped playing with a note stating I had lost too much money. Remember I had only deposited £100. In fairness this was sorted by "Olga" on chat, but i have to wait a further 24 hours before this is sorted. I understand the ethics behind stopping players, when they have lost too much of their own money, but not when you are playing with theirs.
3. The "LIVE casino options are sparse, and do not include 3 card poker, or "crazy time" which is unfortunate.
Besides slow (pretty slow) withdrawals I can't find any cons. I'm very satisfied with the platform, deposit options, games. With some casinos, I experience problems using VPN. It's not the case with playfrank.
Read about this casino and gave it a try. Lot of nice bonusses with good conditions.
Nice lay-out and a lot of nice slots to choose from. Easy navigating site.
Very slow withdrawals.
Read about the good helpdesk. Contacted them 3 times. One time by e-mail: no answer. Two times through live chat. They were indeed friendly but didn’t understand my simple question at all and weren’t of any help.
Good layout and easy to navigate site. The site has plenty to choice from and caters for all Gambling tastes. The site has a good collection of Banking options and most are without fees to the player. This was my first visit to PlayFrank and while I did not win any money my experience was positive. I will use again in the future
Tryed it out for the first time in the beginning of the week.
First of all, really transparent bonus conditions, which is really rare these days.
Awesome customer support, exspecially customer support Agent Dionne. Really hard working and friendly.
Verification and payout within 24h. Even on a 1000€ from a 25€ deposit , without any problems.
Modern design and good usability.
Nice reward system for loyal customers.
Defenitly the place to go for me in the future.
Only dislike or negative part - no Book of dead. :D
This is just a personal dislike - nothing wrong with the Playfrank casino at all.
Can't say anything negativ at all.
Good casino, good selection of slots. Very helpful customer service. one of the good ones!
I always have the dread after a win about, all the hassle of back and forth, almost battling to get your winnings. But play frank were swift and the whole process was painless, hence why they ate my go to casino when i feel lucky!!
Best casino I've played. Over 900 games. I still haven't tried them all as usually play my favourite games imortal romance, mermaid millions thunderstruck 2 ect, tried a new game other night and had over 2.5k roll in on one spin cashed out over 3k on the end had another big win on mermaid diamonds a month ago very good casino and will use again
You have to send over id for withdrawal but like most casinos once this is done fast pay outs only gamble for fun and don't gamble more you can afford to lose
Overall good experience - especially fast and reliable payouts.
At this point everything has gone very well, so nothing to complain.
PlayFrank Casino Complaints
19 of 19
avg complaint life