PlayFrank Casino

If you love slots, PlayFrank Casino is the place to be! They have an incredible selection, from classic favorites to the latest releases, so there’s always something new to try. The site runs smoothly, and I’ve never had any issues with deposits or withdrawals. Add in their regular promotions, and it’s easily one of the best online casinos for slot lovers!

I think PlayFrank Casino has been around for over 10 years, and it really shows in how well they run things. They’ve built a strong reputation for being trustworthy and reliable, and yet they’re always optimizing the experience. The site is smooth, deposits and withdrawals work flawlessly, and they keep adding new features like Apple Pay for even more convenience. It’s rare to find a casino that lasts this long while still improving year after year

PlayFrank Casino offers a fun and easy-to-use platform with a great selection of slots. The daily promotions keep things exciting, and deposits and withdrawals are quick and hassle-free. Whether you’re a casual player or a regular, there’s always something new to enjoy. Definitely a great spot for slot fans!

PlayFrank Casino is a solid site for slots, but I wish the wagering requirements on bonuses were a bit lower. Some promotions look great at first but take a while to clear. Still, the game selection and smooth experience make up for it!

PlayFrank Casino has a great selection of slots, smooth gameplay, and daily promotions. The site is easy to use, payments are quick, and customer support was really helpful and efficient when I had a small issue withdrawing my balance.

It would have been nice if there were more table games and live casino options however since I'm purely after a large selections of slot games, this was not an issue for me.

Great casino offering all sorts of games as well as good bonuses and reasonable requirements. I also appreciate the speed of transactions and the many payment options including cryptocurrency.

Absolutely nothing at all. Every aspect of my experience was negative. The fact live chat is available on a Saturday I guess could be positive. There's a large choice of slots, but I guess that all depends on whether they load for you or not.

Shocking casino. Disgustingly rude staff with evidence from the live chats. Website is garbage, with links that are dead, games that loop to main menu, charges to withdraw and deposit. This is genuinely the worst casino I have ever used in 25+ years. Just avoid.

Pros for Playfrank it has a great I have been using PlayFrank for some time now and I like it alot. PlayFrank's game library is undoubtedly impressive, though I share the sentiment that a few more game providers could enhance the variety. That being said, the ones they currently have still offer an engaging and diverse gaming experience.. The bonus offers they do for free spins is really nice as they have 2 offers every week for me to get 50 free spins on 2 different games showing they care about players not just after the first few deposits like other casinos.
Windraws were quick enough for me and I could easily deposit them without any trouble.
The layout is intuitive, making it easy to find and play my favorite games.

The cons for me are I wish they had a few more providers as I enjoy playing smaller companies slots but apart from that the website works as it should I can withdraw and deposit easily

Thank you for this great experience. Slots and live casinos are great I think everyone can find his desirable game because there are many popular games.

One thing was that during the playing there were some errors, and also there were withdrawal problems, it took several hours, but in general everything was good.

I had a good time at this casino! It's a decent one with a nice selection of games. The best part was that they processed my withdrawal pretty quickly. Although I did see some people saying they had to wait longer, I'm happy with my experience overall. Will probably play here again!

Convenient site with slot machines and BC. It works without freezes, offers only licensed software and really withdraws winnings. Also, the operator often pleases with new promotions, bonuses and tournaments.

I often read reviews, like the one i'm about to write, and think, "they must work for them, or its fake". Rest assured I do not, and it is not.

Firstly though, the site is very well set up, with very few "cut outs" and has most of the games i usually play.

I had cause to contact customer services twice, and both times were answered within 3 minutes. and perfectly handled with very professional, and knowledgeable staff.

I put £100 in and within 4 hours had won £13,000. Initially the bonuses on the games i played, were frequent but not very high paying, at approx 25X. Then I hit a particular game that paid 3000X. This was closely followed with a 1000X.

As I was now playing with their money i played a further 10 or so machines, with all of them giving very good returns on Bonuses, and also really decent wins during normal game play.

I have withdrawn a massive amount of money compared with my deposit, and await my money. Fingers crossed it not barred with hurdles.

I have entered some negatives below but this casino site is as good as I've played, and the positives far outweigh the negatives.

Like all sites, it has its faults, and playfrank is no different. I list them below.
1. Why do Casinos continue to ask for Jpegs of documents, and yet their systems not be able to accept them. I tired numerous times before they accepted my issue, and agreed to my sending an email.

2. As above, I was playing with their money, and my winnings having withdrawn large amounts, but was abruptly stopped playing with a note stating I had lost too much money. Remember I had only deposited £100. In fairness this was sorted by "Olga" on chat, but i have to wait a further 24 hours before this is sorted. I understand the ethics behind stopping players, when they have lost too much of their own money, but not when you are playing with theirs.

3. The "LIVE casino options are sparse, and do not include 3 card poker, or "crazy time" which is unfortunate.

Besides slow (pretty slow) withdrawals I can't find any cons. I'm very satisfied with the platform, deposit options, games. With some casinos, I experience problems using VPN. It's not the case with playfrank.

Read about this casino and gave it a try. Lot of nice bonusses with good conditions.
Nice lay-out and a lot of nice slots to choose from. Easy navigating site.

Very slow withdrawals.
Read about the good helpdesk. Contacted them 3 times. One time by e-mail: no answer. Two times through live chat. They were indeed friendly but didn’t understand my simple question at all and weren’t of any help.

Good layout and easy to navigate site. The site has plenty to choice from and caters for all Gambling tastes. The site has a good collection of Banking options and most are without fees to the player. This was my first visit to PlayFrank and while I did not win any money my experience was positive. I will use again in the future

Tryed it out for the first time in the beginning of the week.
First of all, really transparent bonus conditions, which is really rare these days.
Awesome customer support, exspecially customer support Agent Dionne. Really hard working and friendly.
Verification and payout within 24h. Even on a 1000€ from a 25€ deposit , without any problems.
Modern design and good usability.
Nice reward system for loyal customers.
Defenitly the place to go for me in the future.

Only dislike or negative part - no Book of dead. :D
This is just a personal dislike - nothing wrong with the Playfrank casino at all.
Can't say anything negativ at all.

PlayFrank Casino

3 years ago

Thank you for the review and good news; we do have Book of Dead!

Good casino, good selection of slots. Very helpful customer service. one of the good ones!
I always have the dread after a win about, all the hassle of back and forth, almost battling to get your winnings. But play frank were swift and the whole process was painless, hence why they ate my go to casino when i feel lucky!!

Best casino I've played. Over 900 games. I still haven't tried them all as usually play my favourite games imortal romance, mermaid millions thunderstruck 2 ect, tried a new game other night and had over 2.5k roll in on one spin cashed out over 3k on the end had another big win on mermaid diamonds a month ago very good casino and will use again

You have to send over id for withdrawal but like most casinos once this is done fast pay outs only gamble for fun and don't gamble more you can afford to lose

Overall good experience - especially fast and reliable payouts.

At this point everything has gone very well, so nothing to complain.

I must admit, Play Franks withdrawal process is the by far the best I have experienced and I can assure you I have had many many accounts. Their customer service is excellent and the bonus system isn't to bad either.
All in all they are easily one of the best sites I have ever used.

The Bonus system could be better, you only get a maximum of £25 bonus which is very low.

Please don't attempt to play on this site as it's a massive joke. I won 320 on Friday which I withdrew. Had a email on Monday regarding my account verification which was done on the same day. They said maximum of 48 hours to verify and now it's Thursday. Sent emails and spoken to the team only to receive the same story. Having loosing my patients I decided to spin my winnings to then receive a email soon as all my winnings had gone to say my account had been verified. Sending pictures of your self with all your other details is a full on joke. Word of warning if you want to get ripped off then stay away.

PlayFrank is my favourite casino, for sure. I made my first deposit just a few days ago and deposited £100 with the 100% welcome offer. I started playing my favourite games (Starburst, Legends of Fortune, Thunderstruck and Gonzo). When I scored a really big win of £13,000 they let me withdraw really quickly. The process was really smooth and the agents I talked to in live chat helped me through the verification process by explaining which documents were needed. In total I think it took 24 hours which was crazy good considering the experience I’ve had at other casinos. Overall a super positive experience. I signed up, made a great win just a few bets in and then got my money 24 hours later. This is definitely the best casino I’ve tried and I will not be looking to switch anytime soon!

I honestly can’t think of anything negative. There’s a lot of games and I like the way PlayFrank looks with its colours and simple navigation. Both verification and withdrawal time is fast so it really feels like they take players seriously.

Nothing. It is a ridiculous site . never before have I been asked to send id like this.

Avoid this site at all costs, no problem depositing
My God when you try and withdraw its hideous.
No id to be scanned it has to be photo, I sent bank statement folded no it has to be all four corners, so after 3rd attempt it was accepted.
Had to do cards twice they weren't clear enough, the last straw was then they wanted me to hold up ID and photograph myself with ID,
Who can honestly say they resemble their ID, so I point blank refused but sent height ,eye colour marital status etc.
I don't think they were impressed, eventually my money was paid into bank ALL £60 of it.

After playing through a considerable amount of money it seems as though this site never pays out. It doesn't seem to matter which game you play it just does not pay out, only takes or I'm just incredibly unlucky.

Extremely hard to get your money withdrawn. I had to submit many documents before actually getting my money. Be prepared to send your drivers licence, a bank statement showing your deposit, and an invoice no older than 3 months. AND make sure that the paper versions of any of those are folded! I play a lot and never have had this much trouble withdrawing money.

Was informed on Christmas Eve on email, that I had won a raffle price of 2 500 euros in bonus money. But because I did not spend the money during 7 days, they took all of it away! I was supposed to spend Christmas Holiday on my computer checking my emails and online casino account! They could have at least sent me a few emails to make sure I knew I was a winner, but i suspect they got what they wanted.

I recommend Ninja casino, Mr. Green, and Unibet.

PlayFrank Casino

6 years ago

Hi Susanna,

We’re sorry to hear all of this and we’re really looking forward to make everything right again, should you give us another chance.

During December we had 4 Christmas Raffles and on 24th of December we’ve sent an email revealing you were not just one of the winners, but the 1st prize winner. This was meant to bring you joy and brighten your winter holidays, as it did for the other runners-up. It is now clear that we should’ve reiterated the win after Christmas and surely before the campaign expiration date, as you were spending precious time with your loved ones. Our oversight.

From our side, we have reinstated your bonus, so log in if you feel like you’re ready to reboot and kick-start your PlayFrank experience.

In regards to your feedback about the verification process, we know it can seem complex at times, which is why we are continuously working to smooth the process, but please know that those documents are a requirement by law, since we are a regulated casino. But once your identity is verified any upcoming withdrawal is handled in due time, so that you can enjoy your winnings as soon as possible.

We all hope you will come back, I'm sure you won't regret it!

Best wishes,

The PlayFrank Team

Great looking website, not too busy and an easy to navigate layout which I liked and worked well for me. Good selection of games and deposit methods. At times I thought this could be one of the best sites I have played.

For me, what let this site down massively was the frustratingly bad customer service, live chat and bonus exclusion. I was told different things by different agents and had unnecessary obstructions to making a complaint over numerous chats and emails of nearly two weeks.

This was smoothed over eventually by a manager and bonuses offered again following resolution but have since been excluded again, leaving me wishing I had followed a complaint with the parent company as similar issues and responses from live chat, since plus no desire to bang the drum anymore to be heard or treated with the decency we all deserve means I will not be using or recommending this site anymore

PlayFrank Casino

6 years ago

Hi Jamie,

Thank you for taking the time to air your views and for your kind words about our overall layout and service. Please know that your feedback has been acknowledged and will be taken into consideration as we strive to improve our casino.

Sadly, a limited few make it a habit to abuse our bonus offers and in order to protect the fairness of our community sometimes the Security department will not allow us to offer our entire bonus catalogue to such players.

We trust that the safety provided by our methods gives all our customers the confidence to continue playing with us.

We are sad to see you go and we wish you all the best.

Best wishes,

The PlayFrank Team