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PlayFrank Casino

GOOD 7.72

Learn more about AskGamblers CasinoRank, our rating system built on over a decade's experience working with casinos and players alike.

We may earn a commission through affiliate links. Get the truth. Then play.

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Average Complaint Response Time: 1 day
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Average Complaint Response Time: 1 day

PlayFrank Casino Review

  • UKGC-certified
  • Top-tier software providers
  • Live chat
  • Approved by iTech Labs and TST
  • Mobile-friendly
  • Several country restrictions
  • Discrepancy between deposit and withdrawal methods
Suggest an edit
General info & Latest Promos
Website http://www.playfrank.com
Established 2014
Owner Aspire Global International Ltd.
Casino Promotion PlayFrank Casino: 100% up to €/$100 + 50 Bonus Spins on Starburst slot

PlayFrank Casino is a stylish online casino that does a good job at catering to the requests of all types of players. The site is compatible with both desktop and mobile devices and uses an instant-play interface. With a games library powered by NetEnt, Microgaming, NYX Interactive, Play'n Go, and Betsoft, to name a few, PlayFrank manages to keep its players amused with a number of daily challenges and other incentives, serving as a one-stop-shop for top-notch casino entertainment. PlayFrank Casino is licensed by the UK Gambling Commission.

Restricted Countries and Territories

Due to legal regulations, players from certain countries will be excluded from starting an account at PlayFrank. The restricted countries include, but are not limited to Australia, China, Denmark, Estonia, France, Moldova, Poland, Spain, and the United States. For the full list of restricted countries and territories, please refer to the 'More casino details' tab below.

Virtual Games

PlayFrank Casino is home to an extensive selection of slots. Players will find hit titles from Betsoft, Microgaming, NYX Interactive, Play'n Go, and NetEnt. Some of the most famous ones include Aliens slot, Starburst slot, Mr. Vegas slot, Foxin’ Wins Again slot, At the Movies slot, and Chimney Sweep slot. Also, the casino hosts numerous of the world’s most popular progressive slots like Mega Fortune Slot and Hall of Gods, with jackpots often in the multi-million range.

In addition to its live table games, PlayFrank Casino provides players with a number of virtual table game favourites. These include several variants of European and French Roulette; blackjack games like Single Deck Blackjack and Double Exposure Blackjack; multiple types of Punto Banco/Baccarat; and many other favourites.

Play Frank Casino’s video poker selection contains many classic and modern variants from both NetEnt and GamesOS. Among these are All American Poker, Jacks or Better, Deuces Wild, Joker Wild, Shockwave Poker, and Coliseum Poker, among others.

Live Games

PlayFrank Casino features an extensive live dealer room powered by Evolution Gaming. Players here can enjoy round-the-clock table game excitement in dozens of different live rooms. The game selection includes a surprising number of Live Blackjack, Live Roulette, and Live Baccarat variants, all dealt to professional standards and broadcast in real-time.

Mobile Gaming

PlayFrank Casino makes satisfying mobile players a key priority. The site’s HTML5 interface is designed to make it easy to play on virtually any device, from a home computer to smartphones and tablets. Players can enjoy dozens of their favourite slots and table games on the go. No app download is necessary.


The PlayFrank Casino support team is available in English, German and Norwegian. Players via the site’s live chat facility, available from 7 AM till 23 PM. Also, players can reach the casino support team by email or telephone, on top of having a helpful FAQ section at their disposal, where certain previously answered questions can be found.

Security and Fairness

PlayFrank Casino protects players with the state-­of-­the­-ar­t SSL encryption. This technology is the gold standard for online safety and it is trusted by all reputable online merchants and banks. It prevents anyone from seeing sensitive data with an advanced algorithm that cannot be decoded.

The games at PlayFrank Casino meet the standards of fairness required by two independent testing agencies: TST and iTech Labs. As such, players can rest assured that they will find a fair game here.


Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

  • Software

    Microgaming, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, PariPlay, Playson, Booming Games, Light & Wonder, iSoftBet, Merkur Gaming, NextGen Gaming, Pragmatic Play, High5Games, Lightning Box, 2 By 2 Gaming, Just For The Win
  • Deposit Methods

    EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Visa, iDEAL, Nordea, GiroPay, Envoy, ePay.bg, Euteller, Multibanco, Trustly, BankLink, Skrill, TrustPay, Skrill 1-Tap, Instant Bank Transfer, Garanti, mobile payment, Bank Wire Transfer, PayPal, Interac, EPS, Zimpler, instaDebit, MuchBetter
  • Withdrawal Methods

    MasterCard, Neteller, Visa, EcoPayz, Skrill, Trustly, Skrill 1-Tap, Bank Wire Transfer, Wire Transfer, PayPal, Interac, instaDebit
  • Withdrawal Times

    EWallets: 24 hours

    Card Payments: 24-72 hours

    Bank Transfers: 5-7 days

    Cheques: Not offered

    Pending Time: 0-24 hours

  • Withdrawal Limit

    EUR 10,000 per week
  • Affiliate Program

    PlayFrank Affiliates
  • Restricted Countries

    • Afghanistan
    • Armenia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • China
    • Cuba
    • Czech Republic
    • Denmark
    • Estonia
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Greece
    • Guadeloupe
    • Hong Kong
    • Iran
    • Italy
    • Latvia
    • Martinique
    • Mauritius
    • Moldova
    • Netherlands
    • North Korea
    • Pakistan
    • Poland
    • Puerto Rico
    • Romania
    • Russia
    • Réunion
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Syria
    • Thailand
    • Turkey
    • U.S. Minor Outlying Islands
    • Ukraine
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Wallis and Futuna
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    Australian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, Canadian dollars, New Zealand dollars, South African Rand
  • Languages

    English, Norwegian, German
  • Licences

    Malta Gaming Authority, UK Gambling Commission
  • Company

    Aspire Global International Ltd.
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

  • Deposit Limit Tool

  • Wager Limit Tool

  • Loss Limit Tool

  • Time/Session Limit Tool

  • Self-Exclusion Tool

  • Cool Off/Time-Out Tool

  • Reality Check Tool

  • Self-Assessment Test

  • Withdrawal Lock

  • Self-Exclusion Register Participation

Suggest an edit

PlayFrank Casino Reviews by Players


Write a review
AdamHolland 7 reviews
United Kingdom
Reviewed on March 17, 2022


Besides slow (pretty slow) withdrawals I can't find any cons. I'm very satisfied with the platform, deposit options, games. With some casinos, I experience problems using VPN. It's not the case with playfrank.
FranSlots 10 reviews
Reviewed on October 23, 2020


Read about this casino and gave it a try. Lot of nice bonusses with good conditions.
Nice lay-out and a lot of nice slots to choose from. Easy navigating site.


Very slow withdrawals.
Read about the good helpdesk. Contacted them 3 times. One time by e-mail: no answer. Two times through live chat. They were indeed friendly but didn’t understand my simple question at all and weren’t of any help.
Inactive user
Reviewed on July 7, 2020


Good layout and easy to navigate site. The site has plenty to choice from and caters for all Gambling tastes. The site has a good collection of Banking options and most are without fees to the player. This was my first visit to PlayFrank and while I did not win any money my experience was positive. I will use again in the future
zocken1337 4 reviews
Reviewed on October 23, 2019


Tryed it out for the first time in the beginning of the week.
First of all, really transparent bonus conditions, which is really rare these days.
Awesome customer support, exspecially customer support Agent Dionne. Really hard working and friendly.
Verification and payout within 24h. Even on a 1000€ from a 25€ deposit , without any problems.
Modern design and good usability.
Nice reward system for loyal customers.
Defenitly the place to go for me in the future.


Only dislike or negative part - no Book of dead. :D
This is just a personal dislike - nothing wrong with the Playfrank casino at all.
Can't say anything negativ at all.
Thank you for the review and good news; we do have Book of Dead!
traceyjoy 1 review
United Kingdom
Reviewed on June 11, 2019


Good casino, good selection of slots. Very helpful customer service. one of the good ones!
I always have the dread after a win about, all the hassle of back and forth, almost battling to get your winnings. But play frank were swift and the whole process was painless, hence why they ate my go to casino when i feel lucky!!
dnd2136 1 review
United Kingdom
Reviewed on April 18, 2019


Best casino I've played. Over 900 games. I still haven't tried them all as usually play my favourite games imortal romance, mermaid millions thunderstruck 2 ect, tried a new game other night and had over 2.5k roll in on one spin cashed out over 3k on the end had another big win on mermaid diamonds a month ago very good casino and will use again


You have to send over id for withdrawal but like most casinos once this is done fast pay outs only gamble for fun and don't gamble more you can afford to lose
Inactive user
Reviewed on April 5, 2019


I must admit, Play Franks withdrawal process is the by far the best I have experienced and I can assure you I have had many many accounts. Their customer service is excellent and the bonus system isn't to bad either.
All in all they are easily one of the best sites I have ever used.


The Bonus system could be better, you only get a maximum of £25 bonus which is very low.
Deanoc154 1 review
United Kingdom
Reviewed on March 7, 2019


Please don't attempt to play on this site as it's a massive joke. I won 320 on Friday which I withdrew. Had a email on Monday regarding my account verification which was done on the same day. They said maximum of 48 hours to verify and now it's Thursday. Sent emails and spoken to the team only to receive the same story. Having loosing my patients I decided to spin my winnings to then receive a email soon as all my winnings had gone to say my account had been verified. Sending pictures of your self with all your other details is a full on joke. Word of warning if you want to get ripped off then stay away.
francisflores 3 reviews
United Kingdom
Reviewed on February 28, 2019


PlayFrank is my favourite casino, for sure. I made my first deposit just a few days ago and deposited £100 with the 100% welcome offer. I started playing my favourite games (Starburst, Legends of Fortune, Thunderstruck and Gonzo). When I scored a really big win of £13,000 they let me withdraw really quickly. The process was really smooth and the agents I talked to in live chat helped me through the verification process by explaining which documents were needed. In total I think it took 24 hours which was crazy good considering the experience I’ve had at other casinos. Overall a super positive experience. I signed up, made a great win just a few bets in and then got my money 24 hours later. This is definitely the best casino I’ve tried and I will not be looking to switch anytime soon!


I honestly can’t think of anything negative. There’s a lot of games and I like the way PlayFrank looks with its colours and simple navigation. Both verification and withdrawal time is fast so it really feels like they take players seriously.

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