Page 3 – Player Reviews for PlayFrank Casino

I want to thank Bart and Thomas for their patience with helping me with resolve the issue. Very understanding and compassionate individuals. They will take the extra step to try resolve issues at hand.
Thanks again!!
Anne

Busted through a small deposit here so I can't contribute to the withdrawal issues that lots of others mentioned but I did want to say that I had a fun (short) time playing here — whether that counts for anything ;)

PlayFrank have a decent amount of games available. Their website is clear modern and easy to navigate. The game load pretty fast but most of all I can play all their games..not restriction whatsoever like others casino and I'm from Canada! slots payout was good.

Made my first withdrawal of 400 euro on the weekend and got my payment through ewallet on Monday! Thank you! 💃🏻 oh I like their bonus tracking while you play so you know how much percent is take to clear your wagering a big applaud!

Nothing bad to add at this moment! Just hope they'll bring more games and add more bonuses.

I joined not so long back and once I'd played through my bonus according to their terms, I seemed to have a lot of luck on their slots. I built up a £4000 balance in just a day or two from a small deposit. The funds were paid to me with minimum hassle and seemed very speedy. A very reputable casino. I would highly recommend.

24 hour pending period for withdrawals. Very long account verification process.

I opened an account with Playfrank just recently and requested a withdrawal late on a Saturday night. The money was back in my account on Tuesday morning without any need for documents. In my opinion the most important things with a casino are speedy withdrawals and customer service. They passed with flying colours on withdrawals. I cannot speak for customer service as I have not had the need to contact them which, frankly (pardon the pun) speaks volumes.

Very happy with this casino and have no problem recommending them.

Fantastic experience at this casino, won £400 from my daily free spins deposit bonus, I requested a withdrawal and it was processed with no questions asked, the pending time was less than 24 hours and the money was in my bank the next day, definitely my favourite casino from now on, fantastic selection of games.

Easy to navigate site, 10/10 for me, highly recommended!!!!

Just signed up to your site and I'd just like to say how user friendly it is. It's great that you explain how the bonuses work instead of having to go through a minefield of terms and conditions.

Keep up the good work! Chris Brown

A big thanks to Bart who was extremely patient and helped me with my issue. Probably one of the best customer service advisers I've came across on all platforms!! Thanks again!!

Play Frank is one of the last casinos that have been added on the AskGamblers list of casinos. My attention attracted the fact that this casino offers 35 free spins on the game called Mythic Miden. The free spins are enough reason for me to join some casino. But, when I made the account and when I opened the game the free spins were not on my account. You don’t know how much I hate this. At first I thought that maybe I must to verify my e-mail, which I did. However, still the free spins were not on my account.

Ok, I have no choice than to contact the casino support. On their website there is a tab that says "Live Help". But, when I clicked on that tab I received a message that said that none of their operators is available at this moment and that I can leave a message so I'd be contacted soon. I needed help immediately, not soon. Because of that they do not have live support available at any time Play Frank has a big minus for me.

Besides to the free spins bonus their welcome offer is consisting from 2 more bonuses. It is about a bonus of 100% on first deposit with wagering requirements of 35 x bonus and a bonus on second deposit with the same wagering requirements but with a bonus percentage of 50%. I think this offer is not so bad, but again it is not anything extra.

I have similar opinion about the speed of the cash-outs process in the casino too. The pending time is 24-48 and up to 24 hours for the pay-outs on some of the e-wallet services. It's pretty fast but it might be even faster, i.e. the whole process could be for 24 hours including the pending time. The selection of games is not bad and it is consisting of offers of several software providers including here the NetEnt and BetSoft games. For the Play Frank Casino I give 6 out of 10 possible stars

Play Frank is one of the newest casinos online which of course has one of my favorite games and that would be Netent. I was waiting till this casino came up with some free spins or chips promotion and finally when it arrived it was a bit disappointing. This casino has several software games, which one of them is BetSoft slots, which are definitely not my cup of tea games and seeing that the promo of the free spins, were on this game provider with one of their newest games Event Horizon.

Well when I look at the game didn't look so bad, having 243 ways of winnings I said I could try. They were giving; actually I still think they run the same promo when you join 20 free spins of the game I previously mentioned. So opened my account, verified it opened the Event Horizon slot and on my surprise the free spins were on my account. Honestly, just because the free spins were from that software I didn't even bother to check the Terms of the free spins, like knowing what will happen.

So I played those free spins and won 2.25 euros, wow, from 243 way paying slot getting only 2 euros it was disappointing really. So what to play with those tiny winnings, of course I chose Starburst slot. Well I guess Starburst has changed a lot recently or I don't know what they are doing with the games but this game has disappointed me a lot lately, at least 1 months, no winnings no nothing, like all the spins are dead.

So I played only few minutes and spend that tiny bonus and finished with Play Frank Casino. They have nice, actually the average bonus of 100% match with X 35 wagering requirements plus 5 free spins on Starburst slot so I guess its nice welcome offer. Nice casino, nice bonuses and they have nice and friendly live support!

Playfrank is a quite new casino, established only in 2014. They have interesting software combination in their casino - Netent, Endorphina, Betsoft, GameOS and few others, but the main reason why I wanted to join them was my interest in their Netent games. I saw on AskGamblers that they offer a welcome deposit package for the first 3 deposits, but my country was listed as restricted. I went to their page and wanted to contact their support to ask if I was even eligible to play at their casino, but since they were offline, I decided to find out myself.

The registration was really quick and after validating my email, I decided to deposit 40€ to try my luck there. In the meantime I wrote an email to support team about their bonuses and my eligibility for them, I did read their terms and there was written that residents from my country couldn't get free offers, but I still wanted to be sure.
With my balance I went to play Starburst. I placed 0.60€ bets per spin and played 250 autospins. I was quite surprised how Starburst treated me - mostly I got at least 2-5x bet size winnings, and even two 10x bet wins, so after the autoplay, my balance had increased for 15€. I decided to change game to Mega Fortune. I placed 0.50€ bets and played 250 spins and this slot was in a such good mood, within the autoplay I managed to get 3 free spins bonus rounds, so I managed to increase my balance for 60€. Then I upped bets to 1€ per spin and played 100 spins. I did get a free spins bonus round, which paid 16x bet size, but my balance went down for 10€, so I risked, which is unusual for me, and played with 1.50€ per spin, but the risk didn't pay off and I lost my balance within 30 minutes. I didn't get any other bonus round and most of my spins were empty or bet size.

Overall I had a really nice time at Play Frank casino. The next day I received an email from their support that confirmed that unfortunately I was welcomed to play there but only with my deposits. I really liked their game selection so I think I will deposit there again, the page worked good and games loaded fast. Sure it is a bit upsetting that I cannot have their bonuses, but I do respect their terms.