PlayFrank Casino - 14 days pending withdrawal Documents approved - Complaint Resolved

jackrabbit710

Hi, I deposited my £10 to get my bonus spins. I used my credit + welcome spins And met all the wagering requirements stated. I have requested a withdrawal and it has been stuck on pending for 14 days. I have contacted customer support and they have been friendly and helpful but nothing seems to be happening. All of my documents have been verified. I have checked the bonus t&c and played fairly.

Is there anything else I need to do? It’s a good casino, I would use again, but withdrawals are taking a long time

Thanks

AskGamblers

Dear PlayFrank Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

PlayFrank Casino - 14 days pending withdrawal Documents approved

Complaint Info

Disputed casino

Reason

Amount

£ 422.94

PlayFrank Casino Complaints

PlayFrank Casino - Withdrawal status has been pending for a week

PlayFrank Casino - Withdrawal still pending and they're ignoring me now

PlayFrank Casino - No Communication, Account Closure and Withholding Winning

PlayFrank Casino - Payment and refund issues