PlayFrank Casino - No Communication, Account Closure and Withholding Winning

Dear PlayFrank Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Playfrank have ignored every single email I have sent, I want my case to be resolved and for Playfrank to pay out my winnings.

They closed my account witheld my £501 winnings and never bothered to explain why, I have sent around 25 / 30 email with no response.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the PlayFrank Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

OK thank you

Dear Askgamblers,

As this involves sensitive information, we contacted you directly.

Best regards,
PlayFrank Team

I would like an update

This has caused a lot if anxiety and stress, my account was opened, verification was completed and passed, two small withdrawals processed in a speedy time frame, then a 3rd withdrawal of £501 had my account closed and my winnings removed, this I'd absolutely disgusting behaviour from Playfrank and I want my £501 winnings to be paid out.
I also want an explanation for the stress and anxiety inflicted on me by this Playfrank casino.

Please can I have an update.

Regards

Can I please have an update?

Dear @sausages081124,

Rest assured that the AskGamblers Complaint Team is in contact with the PlayFrank Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear Askgamblers,

We're still waiting for some updates concerning the case, we will come back to you as soon as they are ready.

Thanks,
PlayFrank Team

Dear @playfrank

You say you're still awaiting updates regarding the case, it's plain and simple, you confiscated my £501 winnings and closed my account because I wanted to make a withdrawal.

My account was verified and I supplied all verification documentation.

You're stalling because you have no reason to have closed or confiscated the account and whoever made that decision was completely in the wrong to.
All I want is my £501 winnings paid out, then I will NEVER play at one of your casinos again, because this has caused too much stress and anxiety.

@askgamblers

- how many times is this supposed to go on for, this is causing me to have extreme anxiety and all I want is my winnings of £501.

Dear @PlayFrank

I don't understand what you mean by "We're still waiting for some updates concerning the case, we will come back to you as soon as they are ready." because when i made that Play-Frank account, i uploaded my verification documents, my account was fully verified, i have two successful withdrawals of £201 and £101 which were processed smoothly.

But as soon as i withdrew a further £501 you close my account abruptly confiscating my £501 winnings (i still don't know why) as no email sent stated why my account was abruptly closed and confiscated.
I adhered to the terms and conditions of the casino, and i feel as though whoever made the decision to close the account and confiscate the winnings made a huge error.

I will not let this go as this is unlawfully actioned by yourselves, you let me deposit (WHILST MY ACCOUNT WAS FULLY VERIFIED) but as soon as i start to make withdrawals your close the account.

All i want is my £501 winnings paid out, i wont bother playing at one of your casino's again because i'm absolutely traumatised from this and i don't trust your casino's anymore after the vile treatment i have received from Play-Frank.

So i'll ask again, please pay out my deserved winnings of £501.

@ASKGAMBERS

How long is this supposed to go on for? they are stalling because they know how they have treated me is wrong.
This is causing great stress and anxiety because i play for fun, and the fact my winnings which are deserved have been confiscated I've actually been stolen from by PlayFrank casino, they have literally stolen from me, i complied with all T&Cs, my account was fully verified.
Please can this sorted as soon as possible.

This has been going on for 15 days today.

Dear PlayFrank Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

askgamblers- Thank you

@playfrank please reply

Dear @sausages081124,

Rest assured that the AskGamblers Complaint Team is in contact with the PlayFrank Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

PlayFrank -
I will not rest until i receive my winnings you incorrectly and disappointingly took took from me.
I deposited a lot of money on your site, i completed verification with my ID Documents, proof of identity (passport) and Proof of Address (bank statement)
I don't understand why every single message you've sent you have been waiting on more information. this has been going on for near 3 weeks, i have been pretty patient.

playfrank - please reply. It’s only your casino that isn’t complying.

So it appears I’m just being ignored now?

@AskGamblers is there anything you can advise on moving this situation along?

Dear PlayFrank Casino,

Please be informed that AskGamblers is still awaiting a response from your team.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear sausages081124,

We're in contact with Askgamblers and we're waiting for the last updates concerning the case, we will come back to you as soon as they are ready. We're not ignoring you or your case and taking this very seriously. We just want to make sure that we take the correct steps concerning this case.

We like to thank you for your patience.

Team PlayFrank

I’ve received this. I would like an explanation

Dear all,

This complaint has been reopened as per PlayFrank Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

This has been resolved.