PlayFrank Casino Complaints - Withdrawal & Other Problems

PlayFrank Casino - 14 days pending withdrawal Documents approved

Hi, I deposited my £10 to get my bonus spins. I used my credit + welcome spins And met all the wagering requirements stated. I have requested a ...

PlayFrank Casino - Withdrawal status has been pending for a week

I made an withdrawal request on January 20th. The next morning I was asked to provide my bank statement which I did. Since then I haven’t got any ...

PlayFrank Casino - Withdrawal still pending and they're ignoring me now

My £231 withdrawal from this company is still pending 8 days later after stating it only takes 48 hours. Everytime you use live chat you wait 1-2 ...

PlayFrank Casino - No Communication, Account Closure and Withholding Winning

I created the account with PlayFrank casino, uploaded my identification documents and my profile was fully verified. I had actually won some winnings ...

PlayFrank Casino - Payment and refund issues

So, I was happy with my playfrank account but I found it a very boring website. Not many issues with withdrawals, but sometimes they were slow. I was ...

PlayFrank Casino - Withdrawal delayed since last week

Hi, I made an account with playfrank, I've made a withdrawal of £700 and is still showing as pending since last Thursday. I've spoken to them via ...

PlayFrank Casino - Waiting for my £2,062 withdrawal since April

As the title saying I have requested a withdrawal (£2062) after playing on Playfrank casino in April, they've asked for verification documents which ...

PlayFrank Casino - Verification denied and account suspended

Hi,Last week I made a deposit of £100 to my Play Frank account, after receiving a text informing me of a 100% bonus up to £100. I played through the ...

PlayFrank Casino - Failed verification and confiscated winnings with no further info or proof

I have tried to withdraw £3500 worth of winnings from my account. I have been asked to partake in the verification process which I have done fully. I ...

PlayFrank Casino - Verification delayed, account closed, deposit returned, no winnings paid yet and no further answers

On wed 21/02/2019 I deposited £400 I also got bonus money which I wagered and than won just under 4000 . I withdrew and was so excited about my ...

PlayFrank Casino - Withdrawal pending for 10 days

Hi Askgamblers Team,I am a verified member of Playfrank and playing regularly since a few months. After a good run, I have made one withdrawal on 19th ...

PlayFrank Casino - Nearly £18,000 confiscated with no further proof

I have made several deposits with the casino and had amalgamated a big balance just shy of £18,000. I had attempted to make several withdrawals over ...

PlayFrank Casino - Unpaid winnings of £23,500

I won £23,500 in August with playfrank casino, completed their verification process as requested. Account was successfully verified but winnings have ...

PlayFrank Casino - Verification process after £29,000 withdrawal taking longer than stated in T's & C's with no explanation

Hi, I joined PlayFrank Casino on 30/07/18. I deposited £200 and through some extreme luck, managed to accumulate 29000 GBP. I am not self excluded ...

PlayFrank Casino - Withdrawal process is so slow

I did my withdrawal 03.06.2018 on PlayFrank site, now is 08.06.2018 and my withdrawal is still "Pending Notification", it was first 2 days "Processed ...

PlayFrank Casino - Unable to play due to a casino glitch, refund declined

i deposited 20 pound and got a bonus but when i tried to play games i got a error message but when i log out the games load fine so obvs its me so i ...

PlayFrank Casino - Unfair confiscation of legitimate £9,700 winnings

Hi so on the 9th may I won 9700 pound on there site, i had first put 80 pound on there and they gave me bonus money which i bet the wager with after ...

PlayFrank Casino - Refusal/failure to pay out

Timeline: 12.2.18 - signed up to playfrank, used first deposit bonus and after completing wagering, requested withdrawal for £3673 14.2.18 - ...

PlayFrank Casino - Responsible gaming limits not working

Hi I play at playfrank casino where I have a deposit limit set on my account, the deposit limit is £40 daily however the casino accepted a deposit ...

PlayFrank Casino - Payment Refused & Account Blocked

On September 4 2017, I made a deposit of 100£ and received a bonus of 50£. I played two games dead or alive and starbursts If I remember correctly. ...

PlayFrank Casino - Account locked when requesting withdrawal for no apparent reason, issue not resolved after more than a month

Hello AskGamblers, On the 11/05/2017 I made a deposit of 18 000 sek to PlayFrank through Skrill and won 18 000 sek in the live casino leaving me ...

PlayFrank Casino - Account verification delay

I made a withdrawal of 52424 SEK the 21 of June after a bigwin in PiggyRiches using first deposit bonus (100%). Then I got a verification mail (in ...

PlayFrank Casino - Self-Exclusion Period Not Respected

Hello, I had and account with Viks.com and unfortunately i lost around 1500 pounds. I contacted them stating i have a gambling problem and i want to ...

PlayFrank Casino - Self excluded off of sister site but not refunded yet

Hi I self excluded myself off of a site called jetbull, and a few days ago I registered and deposited on a site names playfrank casino. Not ...